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Jim Ellis Ford Sandy Springs

(1,122 reviews)
2025 consumer dealer award
View 3 awards
2025 consumer dealer award 2024 consumer dealer award 2015 consumer dealer award

Reviews

(1,122 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jim Ellis Ford Sandy Springs from DealerRater.

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My new favorite car salesman!

My new favorite car salesman! I sell cars myself so I know what to expect when walking into a dealership with the intent to purchase. Louis made me and Chad feel at home, showed us his great attitude. Asked us how we were doing throughout the process, and also made sure we were completely satisfied. If I could give him 10 stars, I would probably choose 11! Who know car #2 may be on the horizon!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Hello, thank you for your wonderful response to the quality of service our Staff provides! Please let us know if there is ever anything else we can do for you! Safe travels!

Thank you Mike Buck for such a stress-free and smooth

Thank you Mike Buck for such a stress-free and smooth sale; when I walked in I was really reserved, having ordered a truck in the past at another dealership that I didn’t end up buying. Mike was calm and reassuring at every step, listened to my specific needs, and made it happen. I was about as detailed in my choices as possible, and he didn’t stumble once, just took what I asked for and figured out how to solve the puzzle. Buying a car or truck is a major life decision for me, and I would go back to Buck in a heartbeat, of course I’ll send friends and family too. I’ve had salespeople in the past who really didn’t do anything, I picked a truck off the lot and they just watched me sign the papers. Buck went out of his way to make sure everything worked for both myself and for the company, and I’d hire him in an instant if I owned a dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for taking the time to leave us your response to our staff's outstanding customer service! We hope to be of service to you again! Take care!

Everyone was extremely knowledgeable, friendly and very

Everyone was extremely knowledgeable, friendly and very time efficient! Great experience. Thank you to the team.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your wonderful response to the quality of service our staff provides! Please let us know if there is ever anything else we can do for you! Safe travels!

Louis is my new BFF!

Louis is my new BFF! Jumped through hoops to earn my business. Made my deal work where another dealership failed me completely! He literally talked to me like a friend I’d know for ages…even offered me snacks! He sat with me to figure out countless features/tech items on my vehicle and researched and provided me videos for everything I might encounter. Fantastic! Even followed up after a few days to make sure all was still well.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for taking the time to leave us your response to our staff's outstanding customer service! We hope to be of service to you again! Take care!

Our salesperson Thom Hostetter was extremely helpful and

Our salesperson Thom Hostetter was extremely helpful and made our dealer experience smooth and easy. He was very accommodating with our schedule and was easily able to answer all of our questions during the purchase process. During the test drive and vehicle delivery, Thom clearly explained vehicle features and functions and helped get the FordPass setup and our iPhone CarPlay integration completed. We are very happy with our new Bronco.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Nick, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

Perfect service come to get your vehicle for jim Ellis

Perfect service come to get your vehicle for jim Ellis ford good price and people

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hello, thank you for leaving such a great review and high star rating. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Informative, helpful and professional sales

Informative, helpful and professional sales representative backed by an efficient process & team. Tyler went above and beyond to assist our daughter with locating and securing the Bronco Sport of her dreams. Great experience with great people.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Safe travels!

Informative, helpful and professional sales

Informative, helpful and professional sales representative backed by an efficient process & team. Tyler went above and beyond to assist our daughter with locating and securing the Bronco Sport of her dreams. Great experience with great people.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hello Blake, we're happy you found our staff to be so supportive during your experience here at Jim Ellis Ford Sandy Springs. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

We had the most incredible experience buying a car from

We had the most incredible experience buying a car from JE Ford! I know how wild it is to say that any car buying experience is incredible, but it really was. Our salesman, Mike Buck, is the kind of salesperson everyone wants to work with - honest, transparent, and genuine. I have no doubt that his success is due to his candid approach - it was absolutely refreshing! I never felt like I was getting worked or the run around, in fact I felt like he was truly on our side and trying to get us exactly what we wanted....and my Eruption Green 2025 Bronco is exactly that! Mike is the kind of guy you want to do business with and then have a beer with; and not because you're trying to make a deal over a beer...just because he's an authentic person who cares a lot about his business and his customers. And Andre, the Finance Director, was equally fantastic and down to earth!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

I came here and received quick fast service i was out of

I came here and received quick fast service i was out of here in a short amount of time for the pruchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!