Reviews
Service Department was great!
Service Department was great! Super friendly when arrived. And really helpful. Even informative and kept me up to date during my service.
Service Department was great!
Service Department was great! Super friendly when arrived. And really helpful. Even informative and kept me up to date during my service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Brought my Bronco home and still wasn’t fixed and who
Brought my Bronco home and still wasn’t fixed and who ever answered the phone is service was the rudest woman I’ve ever encountered
Brought my Bronco home and still wasn’t fixed and who
Brought my Bronco home and still wasn’t fixed and who ever answered the phone is service was the rudest woman I’ve ever encountered
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Everyone is pleasant to deal with at this dealership & I
Everyone is pleasant to deal with at this dealership & I know Brody cares for my car as his own each and every time!
Everyone is pleasant to deal with at this dealership & I
Everyone is pleasant to deal with at this dealership & I know Brody cares for my car as his own each and every time!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for making us your service home! It's our pleasure to help keep you running smoothly. We look forward to seeing you again!
Treated good and friendly.
Treated good and friendly. Really appreciate Ken Greene and salesman Tim for all they done for me.
Treated good and friendly.
Treated good and friendly. Really appreciate Ken Greene and salesman Tim for all they done for me.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for choosing to work with us! We hope you're enjoying your new car.
The ford service dept is very inconsistent with the
The ford service dept is very inconsistent with the communication. Some visits they communicate very well others it is non existent. My most recent service visit I got no updates except when I called for information which is unacceptable for a vehicle I purchased from #1 Cochran
The ford service dept is very inconsistent with the
The ford service dept is very inconsistent with the communication. Some visits they communicate very well others it is non existent. My most recent service visit I got no updates except when I called for information which is unacceptable for a vehicle I purchased from #1 Cochran
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for bringing this to our attention- we are sorry to hear your experiences have not met our standards for excellence. We apologize for any inconvenience, and have shared your comments with our management team for improvement. If there's anything else we can do to assist, please email us with best contact information and details at feedback@cochran.com. We look forward to reaching a positive resolution together.
Very clean and responsive to needs.
Very clean and responsive to needs. Was great to work with and happy to help
Very clean and responsive to needs.
Very clean and responsive to needs. Was great to work with and happy to help
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the kind review! We hope to see you again.
Cochran dealership got me scheduled quickly for the
Cochran dealership got me scheduled quickly for the recall on my ford truck, and did the work on the day that was scheduled and called me when it was completed and I was able to pick it up the same day , it all worked out perfectly, thanks for the the good work
Cochran dealership got me scheduled quickly for the
Cochran dealership got me scheduled quickly for the recall on my ford truck, and did the work on the day that was scheduled and called me when it was completed and I was able to pick it up the same day , it all worked out perfectly, thanks for the the good work
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're happy to help get you back on the road and running smoothly! Please let us know if there's anything else we can do to assist.
Took in to get o2 sensor replaced they only diagnosed it
Took in to get o2 sensor replaced they only diagnosed it and have to order a common part before they can replace it let’s hope it doesn’t take a week. The service advisor said he would call other dealers to see if they have one I need it by the 5th to drive out of town and you can’t drive long distance wit a faulty o2 sensor
Took in to get o2 sensor replaced they only diagnosed it
Took in to get o2 sensor replaced they only diagnosed it and have to order a common part before they can replace it let’s hope it doesn’t take a week. The service advisor said he would call other dealers to see if they have one I need it by the 5th to drive out of town and you can’t drive long distance wit a faulty o2 sensor
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us- please let us know if there is anything else we can do to assist.
After buying an F-150 through Cochran I went for my first
After buying an F-150 through Cochran I went for my first oil change and tire rotation. Even though I made an appointment, it took an hour and 25 minutes, and they didn't bother to rotate the tires. Too add insult to injury, the steering wheel was filthy when I got in my truck to drive home. I gave them a chance to earn a customer, but instead they lost one.
After buying an F-150 through Cochran I went for my first
After buying an F-150 through Cochran I went for my first oil change and tire rotation. Even though I made an appointment, it took an hour and 25 minutes, and they didn't bother to rotate the tires. Too add insult to injury, the steering wheel was filthy when I got in my truck to drive home. I gave them a chance to earn a customer, but instead they lost one.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us- we are sorry to hear it did not meet our standards for excellence. We apologize for any delay, and hope for an opportunity to better serve you in the future.
Very poor communication between Holman and the
Very poor communication between Holman and the dealership, I felt like a middle man and not a customer. I waited almost a month to have a simple yearly state inspection, ball joints and spark plugs fixed. The vehicle was seen by same dealership in March for the same spark plug issue.
Very poor communication between Holman and the
Very poor communication between Holman and the dealership, I felt like a middle man and not a customer. I waited almost a month to have a simple yearly state inspection, ball joints and spark plugs fixed. The vehicle was seen by same dealership in March for the same spark plug issue.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for taking the time to share your candid experience with us. We apologize for any miscommunication and resulting inconvenience, and will review your comments with our management team.