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Castle Rock Ford

(1,475 reviews)
Visit Castle Rock Ford
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:00am–3:00pm
Sunday Closed Closed
2019 consumer dealer award
View 2 awards
2019 consumer dealer award 2018 consumer dealer award

Reviews

(1,475 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Castle Rock Ford from DealerRater.

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Best car experience!

Aaron was great to work with, he found the perfect car for me! I was no sure if I was ready to buy a new car and Aaron assisted in the process from the start. I couldn't be happier, I got more than I thought I would for my trade in and Aaron worked with finacing to keep me close to a payment in my budget

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

7500 mile Inspection

Ian, the service area representative was excellent. With people like that I will recommend and continue to use Medved Ford as my service location.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great experience with Medved Ford

I had a great experience with Shawn O'Neill. He was able to get all the information I need to make the best deal for me. Once the decision was made the rest of the buying process was handled with professionalism. Thank you Medved Ford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Lease of New Explorer

I had the pleasure of working with Robert (main sale), Andy, and Brad on the lease of a 2017 Explorer. The whole experience was very professional and they made my daughter and I feel welcome throughout our time there. They truly make you feel part of the family and want you to feel comfortable with the sale. I would highly recommend Medved over some of the other high pressure dealerships in the area. Thank you again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great place to buy a new car!

I started shopping on Ford.com for a Transit Connect Passenger Wagon and Kendall Saylor from Medved called me immediately when I requested help with my search. Within minutes he found the exact car with all the options and color I wanted. The car had to be brought in from out of state and within a couple days I was driving home in my new car from Medved Ford. Super happy customer and Kendall was great to work with!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Extremely Helpful Service

My Ford Truck key was not working and service immediately ordered a new one and programed for my truck - very helpful people. Thank you Susan and Jon.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Greay vehicle purchasing experience.

I reached out through the internet just checking on what my vehicle would be worth. I received a follow up e-mail along with a phone call that was a " no pressure sale,after a week long period I scheduled an appointment with Michal Lenninger and he showed me several vehicles and was extremely informative on each vehicle. There was never any pressure sales at any point. I chose and test drove my vehicle of chose and ended up purchasing a used 2015 F-150. Mike was with me through the whole experience of negotiating and finance. Mike then answered any all questions of how the truck functions. Overall good experience on a vehicle purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

No hassle, no pressure.

Ordered a new truck through Shawn O'Neill and Kendall Saylor. We went to Medved after getting the runaround from Phil Long Ford at Chapel Hills. Shawn and Kendall were in close contact with me throughout the entire process. on the day we picked it up, they had it ready with no surprises. We were in and out in about an hour, including the time Shawn spent educating us on the features of the new truck. By far the easiest car buying process we have dealt with with no shady gimmicks.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent Experience

We went in looking for a specific truck after visiting dealers in Colorado Springs and Denver. No one had any in stock, but Medved was the first to not try to pressure us into buying a different truck. We ordered a new truck through them after they explained the process (again with no pressure or haggling). They kept us updated as the truck was built and delivered. When we went in to pay, it was exactly as it had already been explained. We kept waiting for the other shoe to drop and the extra fees to come out, but they never did. This is how car buying should be.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Excellent Service

Medved Ford was accommodating with my schedule. They priced out the accessories I was interested in. They were very professional and experienced. Medved Ford is a distance from my home, they are well worth the travel time. Thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.