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Castle Rock Ford

(1,475 reviews)
Visit Castle Rock Ford
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:00am–3:00pm
Sunday Closed Closed
2019 consumer dealer award
View 2 awards
2019 consumer dealer award 2018 consumer dealer award

Reviews

(1,475 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Castle Rock Ford from DealerRater.

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Great Experience - In the end

The reason I’m giving this a five star review is mainly because Rob Duval was a great salesman to work with, friendly and answered all my questions. Unfortunately things started to go down hill once the finance department took over. Michelle was extremely unfriendly and should not be dealing with customers on a regular basis. However, when all was said and done, Medved stepped up and made things right. All and all, a good experience and I’ll be back for my next truck...

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Excellent Service

Alec was outstanding. Kept me informed, discussed options, provided pricing as needed, and thorough. Really well done!! Have driven the car for a couple days and have had no issues. A bit pricey but worth it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great service..

thanks to carol ferguson for getting me a good price on my new truck .. and thanks to all the employees of medved for the good service I "ll recomend medved on castle rock co. thanks..

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent Cutomer Service

This is the second vehicle we have bought from Medved. Once from the chevy dealer and once from the ford dealer. And both times we had excellent service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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customer

Very satisfied with Steve Kiyan professionalism. He was very helpful and got me a great deal.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Excellent Service

Kendall Saylor was knowledgeable and he put me at ease. . He worked hard to get me the right price point. Later he took the time to explain how to operate all the bells and whistles on the beautiful Escape. I left with knowledge and assurance that if I had any questions they were there to help. I am glad I shopped locally at Metved Ford in Castle Rock!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Went well - no pressure

Very happy with buying experience. Had some extras installed by service. All good Would recommend this entire outfit

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Everything went well - Happy Camper

Kendall and the finance guy were great. This was a new purchase but i did have some parts installed. the parts department and service were also great.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Easy purchase

Used a build sheet to order just what I wanted as opposed to buying one on the lot. Kendall Saylor was outstanding in knowledge and patience. The wife and I met and discussed a F350 on four separate occasions before the actual ordering of the truck. At 69 years young I have had many vehicles through the years and this has been the best experience with any sales person to date. To all that ask after seeing my new truck, the response is...go see Kendall

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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5000 mile oil change, etc.

I saw the car on the showroom and wanted it. My service was very good.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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