Castle Rock Chevrolet GMC

Comfortable, thorough and informative. More than we could have expected in the purchase of a vehicle.

They are really good at what they do for a customer. They really went out of their way to explain the warranty and service to me. I am 82 years old and I get a little frustrated and confused. Not now. Thanks to the people who work there. Jim Stanesa

STAY AWAY FROM THIS PLACE! I would’ve never bought from this dealer if I knew what I was in for. My experience has been nothing but a hassle. A car I’ve been looking for finally popped up here at a decent price, so I went in to buy it only to be sat in an office for awhile. A manager comes to me telling me they “priced the car wrong” and tells me the price isn’t actually 21k, it’s 32k and that it was allegedly a “computer glitch.” I don’t understand how a price difference that large wasn’t caught, especially when one of their sales reps reached out to me that morning with the price of the car being 21k. We ended up compromising a deal for the car (although I’m still paying way more than anticipated coming into this situation.) When I picked it up they reassured me that it passed a mechanics test, which was clearly xxxxxxxx. Had the car for 3 whole days before the check engine light came on. I call my sales rep who tells me to bring the car in and yet they refuse to provide me with a loaner car when I just spent several thousands of dollars with them and already had a bad experience. I explained I live 45 minutes away and my dog will be actively in surgery that day and I need to pick him up. Still denied a loaner car. So, I decide to take it to a Kia dealership. I then find out that they sold me this car with a known recall on my break system without fixing it before selling it to me, putting me in danger, and that this is unrelated to my check engine light. So not only do my breaks not work correctly and they sold it to me like that, but something is possibly wrong with my engine as well and they aren’t even offering me a loaner car in the meantime if I bring it in. Left several messages for the manager Luke King and have been unanswered. Absolutely horrible experience. Will update if a solution is offered.

Greg and the service team are pleasant, professional and dedicated, committed to total customer satisfaction.

Staff was knowable friendly and efficient great to work with. Very pleased with the purchase

Took my truck into service here for the first time. Randi was an awesome service advisor. Timing was perfect and she was very helpful.

They were great, start to finish. My salesman, Ceasor was most helpful and accommodating ..will use again

Friendly salesmen and quick sells! Would have been in and out in less than 2 hours if I didn't have it detailed.

Randi in Castle Rock services was awesome she goes above and beyond to help on any questions you might have thanks Randi.

My least favorite thing is buying a car. That was until I bought my 2024 Chevy trax from Castle rock Chevrolet GMC! That was the best experience ever. The Customer Service was amazing. And the guy that sold me my car it was his second day and he was absolutely awesome as well. Tell the finance guy we have worked with before and he is always on the top of his game! Will definitely go there to buy our cars, the 30 minute drive is well worth it! They make sure you are taken care of, and it is quick it is not an all day situation as I have experienced before in other dealerships.. They work with you, and don’t try to force you to buy anything extra when you go into the finance office! I love my new car and they made sure I had a full tank of gas and that it was nice and clean before I left a lot. We have bought our oldest son, three cars from Chevy, and our 16-year-old will be getting his first car from Chevy as well! As I said the 30 minute drive to Castle rock is well worth it and they have plenty of inventory on the lot so you don’t have to worry about not finding what you’re looking for.