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Feldman Chrysler Dodge Jeep Ram of Clarkston

(588 reviews)

Reviews

(588 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Feldman Chrysler Dodge Jeep Ram of Clarkston from DealerRater.

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2012 ram 3500

Collin and Keith are the best. Only place I take my truck to get fixed

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello Patrick, we're happy you found our staff to be so supportive during your experience here at Feldman Chrysler Dodge Jeep Ram of Clarkston. We hope to be of service to you again in the future. Best wishes, Feldman Chrysler Dodge Jeep Ram of Clarkston

2020 Chrysler Pacifica

Took car in for oil change, didn't need one but they discovered nail in tire because tire pressure was low Fixed it with a plug. Service attendant was extremely nice and efficient!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi, thank you so much for your positive comments about Feldman Chrysler Dodge Jeep Ram of Clarkston! We sincerely thank you for the positive review, and look forward to seeing you again soon!

Service appointment

I called and was able to get a same day appointment and Jess did a great job of checking me in and making sure the service was accomplished quickly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Andy, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

Purchaser

Very helpful in leasing process for new Jeep Cherokee

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Good support

Had to tow my vehicle there on Friday evening, and was able to pick up Monday afternoon. Collin was very professional and communicated well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Fine work

I brought my Jeep in for an oil change and for what I thought was a nail in the tire. They found it was not a nail and sis not charge me.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Oil Change and tire rotation

I took my 2019 Ram Laramie that I bought there last November for an oil change and tire rotation. Everything went as expected, Good job. Thanks.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Peter, we are very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Feldman Chrysler Dodge Jeep Ram of Clarkston

Professional and Friendly

I was only here for an oil change and tire rotation, but making an appointment is easy and the wait was very reasonable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hello Robert, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Service review

Colin our service rep posses tact and diplomacy. I have personally watched him defuse a hostile customer situation by staying calm and using reassurance that the matter would be handled quickly and in a prompt manner.. Even myself, as I have been a long time customer, he has seen that all work, service, and costs where kept in line. Your entire staff should follow Colin's proto-call. A satisfied customer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello Timothy, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Feldman Chrysler Dodge Jeep Ram of Clarkston. Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day.

Great experience

Tommy was great with the process and the time frame from looking to buying was the shortest we ever experienced. Will definitely come back

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Jason, thank you for your kind review; we are happy to pass along your comments to the team here at Feldman Chrysler Dodge Jeep Ram of Clarkston! If you have any further questions, please give us a call. We're always happy to help!