Reviews
Ask for Blake he will go above and beyond to help you get into something you want. He did a great job helping me.
Ask for Blake he will go above and beyond to help you get into something you want. He did a great job helping me.
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
An absolute pleasure to work with from beginning to end. They met us where we needed to be on price and even delivered the vehicle to us 30 miles away. As a nonprofit, purchasing a vehicle with grant funding came with extra paperwork and coordination, and they made the entire process easy. We couldn’t be happier with our new Homework Club van and highly recommend them to anyone looking for an stress-free buying experience,
An absolute pleasure to work with from beginning to end. They met us where we needed to be on price and even delivered the vehicle to us 30 miles away. As a nonprofit, purchasing a vehicle with grant funding came with extra paperwork and coordination, and they made the entire process easy. We couldn’t be happier with our new Homework Club van and highly recommend them to anyone looking for an stress-free buying experience,
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Helpful, thorough, time sensitive, conscientious, appreciate all his efforts to make the experience as painless as possible.
Helpful, thorough, time sensitive, conscientious, appreciate all his efforts to make the experience as painless as possible.
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Worked with me to get approved on my new Buick Envista every step of the way.
Worked with me to get approved on my new Buick Envista every step of the way.
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Blake was such a great salesman! Made the whole car buying so smooth and easy!
Blake was such a great salesman! Made the whole car buying so smooth and easy!
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
I brought my 2021 Envision in for a chevk engine light. I told them my car was under warranty and that the issue may be covered. I was sent an automated text message telling me that something had been identified with my vehicle and that it was going to be over $240 and it wanted me to accept or decline the service. There was no information in the text to explain the issue that was identified. I called the service dept to find out but no one answered. I left a voice message asking that I no longer receive text messages as a form of communication about service to my vehicle and that I wanted to speak to a human to discuss what the issues are. I also asked them to call me back to let me know what was found. More than 2 hours passed with no call. I called back again and the phone was answered, but I was told they were busy in the service dept and they would call me back. I explained that I had called 2 hours earlier and never got a call back so I would wait. I was put on hold and finally someone answered. I told the gentleman about the text that I received and asked what was wrong with my vehicle. He said he didn't know but would find out and call me back. I told him that I had brought my warranty in two different times before during battery replacement and oil changes and asked them to make a copy both times and to keep it with my files. I told him that whatever was wrong could be covered by the warranty. He said he would check things out and let me know. Two hours went by and I hadn't heard anything, so I called back. Someone answered the phone and said the service dept was busy and they would have them call me. I insisted I would wait because no one was getting back with me. The same gentleman finally took my call and told me that my car was no longer under manufacturers warranty. I toldhim that I had purchased an extended warranty when I purchased my car and that a copy of it was supposed to be placed in my file and there for his review because I brought it in two different times. He claimed they didn't have one on file. I told him to just forget servicing my car because they didn't seem to be organized or even know what they were doing and communication was terrible. He said that he didn't have to listen to me talking like that and he was ending the conversation, so he hung up on me. I was frustrated and stern, but I did not cuss or personally call him names. I had someone take me to the Greg Hubler Buick GMC service dept and came face to face with the gentleman that I had been trying to communicate with. I told him that I came for my key and my car, and asked where my car was. He asked for my name and vehicle type and when I told him, he said they were waiting on approval to complete the service. I reminded him that I was the one who he had hung up on and that I was coming after my vehicle. He was instantly very angry, went into the bay to get my car, I followed without walking into the service area just because I wanted to be sure that he didn't do something to my vehicle in his anger. He turned around and headed toward me saying that I was not allowed to go into that area and I told him I wasn't in that area, that I was fine standing where I was. This made the young man very angry and he turned back toward my car and slammed the door when he got in and drove my car out quickly, parking it in the lot and handed me my key. I told the young man after he parked my car that I wanted to speak with the manager of the service department and he told me that she was in a meeting. The last time that I was there for a battery replacement, there was a very unusual looking (very unprofessional) person who worked on my vehicle and he/she/they smelled bad and left the odor in my car and it lingered all of the way home. I question the integrity of your business after the most recent interactions that I have had. I don't plan to ever take my vehicle to them for service again.
I brought my 2021 Envision in for a chevk engine light. I told them my car was under warranty and that the issue may be covered. I was sent an automated text message telling me that something had been identified with my vehicle and that it was going to be over $240 and it wanted me to accept or decline the service. There was no information in the text to explain the issue that was identified. I called the service dept to find out but no one answered. I left a voice message asking that I no longer receive text messages as a form of communication about service to my vehicle and that I wanted to speak to a human to discuss what the issues are. I also asked them to call me back to let me know what was found. More than 2 hours passed with no call. I called back again and the phone was answered, but I was told they were busy in the service dept and they would call me back. I explained that I had called 2 hours earlier and never got a call back so I would wait. I was put on hold and finally someone answered. I told the gentleman about the text that I received and asked what was wrong with my vehicle. He said he didn't know but would find out and call me back. I told him that I had brought my warranty in two different times before during battery replacement and oil changes and asked them to make a copy both times and to keep it with my files. I told him that whatever was wrong could be covered by the warranty. He said he would check things out and let me know. Two hours went by and I hadn't heard anything, so I called back. Someone answered the phone and said the service dept was busy and they would have them call me. I insisted I would wait because no one was getting back with me. The same gentleman finally took my call and told me that my car was no longer under manufacturers warranty. I toldhim that I had purchased an extended warranty when I purchased my car and that a copy of it was supposed to be placed in my file and there for his review because I brought it in two different times. He claimed they didn't have one on file. I told him to just forget servicing my car because they didn't seem to be organized or even know what they were doing and communication was terrible. He said that he didn't have to listen to me talking like that and he was ending the conversation, so he hung up on me. I was frustrated and stern, but I did not cuss or personally call him names. I had someone take me to the Greg Hubler Buick GMC service dept and came face to face with the gentleman that I had been trying to communicate with. I told him that I came for my key and my car, and asked where my car was. He asked for my name and vehicle type and when I told him, he said they were waiting on approval to complete the service. I reminded him that I was the one who he had hung up on and that I was coming after my vehicle. He was instantly very angry, went into the bay to get my car, I followed without walking into the service area just because I wanted to be sure that he didn't do something to my vehicle in his anger. He turned around and headed toward me saying that I was not allowed to go into that area and I told him I wasn't in that area, that I was fine standing where I was. This made the young man very angry and he turned back toward my car and slammed the door when he got in and drove my car out quickly, parking it in the lot and handed me my key. I told the young man after he parked my car that I wanted to speak with the manager of the service department and he told me that she was in a meeting. The last time that I was there for a battery replacement, there was a very unusual looking (very unprofessional) person who worked on my vehicle and he/she/they smelled bad and left the odor in my car and it lingered all of the way home. I question the integrity of your business after the most recent interactions that I have had. I don't plan to ever take my vehicle to them for service again.
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Excellent experience! We really appreciate the kindness and loyalty from each person we talked with!
Excellent experience! We really appreciate the kindness and loyalty from each person we talked with!
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
The sales people were very helpful and knowledgeable. They made the selection and process of making the selection very easy and painless. It was a very pleasant experience.
The sales people were very helpful and knowledgeable. They made the selection and process of making the selection very easy and painless. It was a very pleasant experience.
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Most stress free car buying experience I have ever experienced. Everything went smoothly and Jalen and Doug were so helpful in getting us great deal.
Most stress free car buying experience I have ever experienced. Everything went smoothly and Jalen and Doug were so helpful in getting us great deal.
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
From the moment I walked in, this place has been amazing. I bought a car, they gave me a brand new loaner while it was getting fixed. The service department is amazing. Amazing staff all around. Highly recommend!
From the moment I walked in, this place has been amazing. I bought a car, they gave me a brand new loaner while it was getting fixed. The service department is amazing. Amazing staff all around. Highly recommend!
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair