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Crown Subaru

(2,039 reviews)
2026 state dealer award
View 8 awards
2026 state dealer award 2025 state dealer award 2023 state dealer award 2022 state dealer award
2026 consumer dealer award 2025 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award

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Reviews

(2,039 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Crown Subaru from DealerRater.

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A pleasant experience from the minute I walked in the door. In that I had researched Subaru before arriving, I was fairly certain that I planned to purchase one. Kenneth “Kenny” Melton was great to work with.

A pleasant experience from the minute I walked in the door. In that I had researched Subaru before arriving, I was fairly certain that I planned to purchase one. Kenneth “Kenny” Melton was great to work with.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Brandee made buying our first Subaru a great experience. She is wonderful! The entire staff work as a team which is refreshing compared to other dealerships. Our trade in was hassle free and financing was open and transparent. We never felt pressured to add all of the warranty and service options, unlike some dealers. Management called a few days later after we had time to digest our purchase to ask how our experience was all around. Very refreshing! My wife and I agree that this was the most positive car purchase that we have ever made.

Brandee made buying our first Subaru a great experience. She is wonderful! The entire staff work as a team which is refreshing compared to other dealerships. Our trade in was hassle free and financing was open and transparent. We never felt pressured to add all of the warranty and service options, unlike some dealers. Management called a few days later after we had time to digest our purchase to ask how our experience was all around. Very refreshing! My wife and I agree that this was the most positive car purchase that we have ever made.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Hannah Gentry was very pleasant and easy to work with. She was knowledgeable but not pushy. The process went quickly and smoothly.

Hannah Gentry was very pleasant and easy to work with. She was knowledgeable but not pushy. The process went quickly and smoothly.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Mr. Kenny Melton made the experience relaxing and enjoyable. Kenny showed me every car I was considering plus more. This is only the 2nd time I can say this. The only other time was helping a friend purchase a new car. It was also from Kenny Melton. The main reason I returned. I now recommend Kenny to anyone I know looking to trade or purchase a vehicle. No pressure. Just a relaxed, comfortable experience. Great guy! James Hoff

Mr. Kenny Melton made the experience relaxing and enjoyable. Kenny showed me every car I was considering plus more. This is only the 2nd time I can say this. The only other time was helping a friend purchase a new car. It was also from Kenny Melton. The main reason I returned. I now recommend Kenny to anyone I know looking to trade or purchase a vehicle. No pressure. Just a relaxed, comfortable experience. Great guy! James Hoff

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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This was the most pleasant, informative and thorough experience on purchasing a new Subaru. In our lifetime this is a standout experience as models were compared, options tested and discussed, test driven with absolutely no sales pressure on the buyer. The thoroughness of the entire experience from our sales rep has more than raised the bar. Thank you Kenny!

This was the most pleasant, informative and thorough experience on purchasing a new Subaru. In our lifetime this is a standout experience as models were compared, options tested and discussed, test driven with absolutely no sales pressure on the buyer. The thoroughness of the entire experience from our sales rep has more than raised the bar. Thank you Kenny!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

We appreciate you taking the time to describe such a thorough process of your sales pressure along the way. Thank you for recognizing Kenny's role in making this the standout experience it became and for calling it one that raised the bar in your lifetime of purchases. Wishing you many happy miles ahead in your new Subaru!

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Buying a car at Crown Subaru was efficient and smooth. On the first trip I test drove multiple vehicles with Dwayne, a knowledgeable and friendly salesman. When I was ready to purchase I returned and spoke with Dwayne again. He found the exact car I wanted with the accessories I wanted. He had it delivered to the dealership and we were able to complete the process easily and efficiently. I would recommend Dwayne. He is service oriented and extremely knowledgeable.

Buying a car at Crown Subaru was efficient and smooth. On the first trip I test drove multiple vehicles with Dwayne, a knowledgeable and friendly salesman. When I was ready to purchase I returned and spoke with Dwayne again. He found the exact car I wanted with the accessories I wanted. He had it delivered to the dealership and we were able to complete the process easily and efficiently. I would recommend Dwayne. He is service oriented and extremely knowledgeable.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
Worked with:
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Dealer response

It's great to hear how efficient and smooth the whole process was, from those first test drives with Dwayne through to finding the exact car and accessories you wanted. Having it delivered right to the dealership so you could complete everything with ease speaks to how service oriented and knowledgeable he is. We're happy to pass along your recommendation, and hope you'll consider us again for all your future automotive needs.

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Brandee was so easy to work with. Highly recommend asking for her. No pressure but did get us a great deal on a 2026 Outback!

Brandee was so easy to work with. Highly recommend asking for her. No pressure but did get us a great deal on a 2026 Outback!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
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Dealer response

Thank you for recommending Brandee and sharing how easy she was to work with. No pressure but still landing a great deal on your 2026 Outback sounds like the best of both worlds. Wishing you many happy miles ahead!

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I had my Subaru Forester in for the 60,000 mile service. It's quite extensive, so the car was in the shop for a few days waiting on some parts. Melissa Dalton set me up for a loaner car and gave me regular updates. I appreciated the quality of the work and the service from Melissa.

I had my Subaru Forester in for the 60,000 mile service. It's quite extensive, so the car was in the shop for a few days waiting on some parts. Melissa Dalton set me up for a loaner car and gave me regular updates. I appreciated the quality of the work and the service from Melissa.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for sharing how smoothly your Forester's 60,000 mile service went, even with the wait on parts. Melissa setting you up with a loaner and keeping you updated along the way made all the difference, and we appreciate the quality of care she provided. Please let us know if there is anything more we can do for you.

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The dealership is clean, the people are friendly, and the sales team isn’t pressure based!

The dealership is clean, the people are friendly, and the sales team isn’t pressure based!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
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Dealer response

Thank you for the kind words! We are glad you enjoyed our clean facility and found our sales team to be friendly and pressure-free. Come back anytime!

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I walked in thinking I would just check out the inventory, but Kenneth and the Subaru team were extremely helpful and knowledgeable about their vehicles and worked with me in my budget that I drove off in a new car!

I walked in thinking I would just check out the inventory, but Kenneth and the Subaru team were extremely helpful and knowledgeable about their vehicles and worked with me in my budget that I drove off in a new car!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Kenneth and the team clearly turned a casual browse into an easy yes, working within your budget so you could drive off the same day. Thank you for your trust and your feedback! Please don't hesitate to reach out if there's anything more we can do for you.

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