Schomp Ford

Best dealership experience I have had. Micah W. was super easy to deal with. Was able to get me the truck I wanted with no issues.

Javier made it easy for me to make the purchase decision. He was up front about all of the details, provided information when I asked for it and kept his word on an offered discount, even though he wasn't required to. He was even able to arrange for me to complete all of the paperwork online, saving me hours of time in my busy schedule. I am pleased with my purchase decision and will come back again the next time I am looking for a new vehicle.

I brought my explorer in to have a cooling fan relay, horn harness and fuel door worked on. Dropped it off on Thursday afternoon for a friday morning appointment and was told 24 to 36 hours for diagnosis. Called for an update on Saturday and the service advisor had zero answers and was told the tech was off so no work was completed. Call again Monday for an update found out that the cooling fan relay was part of a recall but tech was pulled off my vehicle to work on another vehicle for another tech (still no work completed. Call Tuesday for an update still no answers on the fuel door or the horn and tech refused to diagnose other problems till the recall is completed. Asked to speak with the service manager and was told their in a meeting and still no call back. Now I've worked at a dealership so I understand I'm not the only customer and I know parts take time but to have zero communication (unless I call them) or progress on my vehicle after 4 working days is inexcusable and makes no sense why the tech wouldn't look at the other issues to get parts ordered to push vehicles out faster is beyond me by the end of day 5 only the recall was finished. I refused the other parts of the ticket to go elsewhere to have the repairs completed. If less then 1 star was a option I'd give it 0 stars

The sales people who contacted me were very professional. They were knowledgeable, energetic and personable.

Today was very disappointing. My family and I have been in search of a Ford Transit Trail Edition and Schomp Ford, through extensive research, had one on order that was supposed to deliver soon. Full backstory: through my employer I am offered a benefit for discounts on Ford vehicles. In speaking with the Schomp Salesman (it is at the discretion of the dealer to honor) they chose to not honor the discount due to the high demand of the Transit Trail (note "high demand"). The salesman went on to state that we could put down a refundable deposit of $500 to reserve the Transit at full MSRP and he would send us the paperwork to get it locked in. Upon receiving the deposit paperwork, it came to light that it was actually a non-refundable deposit and that it was only refundable upon not getting approved for financing. This was very off-putting as it was originally communicated/presented as fully refundable. Following was a long message thread where I asked Schomp to make the consession of waiving their policy on the deposit being non-refundable as I was willing to make the consession of paying full MSRP, forgoing the discount benefit I'm provided on Ford vehicles. Considering the discount was substantially greater than them waiving their policy on deposits being non-refundable, it seemed in my opinion to be a fair deal not to mention their confidence in being able to sell the unit with ease once it were to arrive and my family and I were to choose to back out of the deal. I even offered to put down a non-refundable deposit if they were to honor my discount. Nevertheless, their Sales Manager (who reached out to me) and GM were not interested in making any such consessions claiming they needed to hold fast to their policy, mind you a non-Ford policy. This is not a Ford policy as the deposit is not communicated to Ford as it would not trigger the release of the vehicle which the salesman stated was awaiting pickup (already built, along with other 2024 units) and being held by Ford until they unloaded more of their aging 2023 inventory. I guess the greatest disappointment comes from my own experience as someone who is in sales and believes in building customers for life, not to mention the old adage: a bird in hand is worth two in the bush. Both parties were leaving something on the table and while not of equal value, I was comfortable with that at the time. Reflecting on how this was handled, it spoke volumes to me about the character of Schomp Ford as a dealer, their ownership, leadership, culture but most importantly, their values. If they were unwilling to make such a small compromise and consession, what other policy(s) would they hold fast to when a show of goodwill could ensure they earned or kept a customer for life? This is a business/dealer I have no interest ever partnering or working with. I wish others a better experience than I had moving forward; just be leery, your business should be valued.

My vehicle has been sitting there for a month now. I understand we had holidays, diesel techs are limited at dealers etc, I’m not unreasonable. The service advisor Miguel has been awful, bare minimum communication, no updates without my follow-up and zero concern for getting your vehicle back to you. Edit: I was really hoping to be able to turn this review into a positive one, but it does not look like that is going to happen. I received a call immediately after posting this review from Miguel (our service advisor) he gave me a more thorough update on the diagnosis of the vehicle, which he had not bothered to do the whole time it had been there. He also said they would get the vehicle in to look at, but "management would want to see the negative review removed before bringing the vehicle in". I told him I would not be adjusting or removing the review until this situation was made right. I later got a call from the service manager Rick. He did seem genuinely concerned about making this situation right. I told him I planned to tow the vehicle somewhere else. He assured me the vehicle would be pulled in within a week and would not be pulled out until it was finished. So I agreed to allow them to make it right. They brought it in as promised on January 26th, I approved all repairs as soon as the work order came through and the vehicle got pushed back out of the bay. On January 31st I was told the vehicle was on the schedule for the second week of February. Here we are February 15th and the vehicle still has not made it into the shop. The only response I got was a "we had a delay". Bottom line is unless you don't need your vehicle do not take it here, because it's no different than taking it to a junkyard and they don't stand by anything they tell you. Our vehicle has been there 58 days and counting, with no sign of repairs happening anytime soon.

Very good experience in buying a car. Alex was knowledgeable helpful and very professional. I would recommend Schomp Ford to anyone looking for a car. Thank you for the first class experience!

They are very considerate but it took 5 hours, not 1. Also, they didn’t have the plug so I can’t charge my EV. They couldn’t find the key for the cargo box either. I have to return after the holiday and that means even more time.

Fast and friendly service every time. Great communication, I never have to wonder what is going on as they update me the entire way through

Adam did a great job and was helpful with n the process of buying a bronco sport. We love it!