Mazda of Gladstone

Erin was great, very insightful and calm during a stressful first time process. I’m so happy to have had her walk me through it and make sure I left with a car that I loved even more than the one I came in for originally.

Derek is a pleasant salesman and good communicator who is very easy to work with. The dealership gave me a good deal on both my trade-in and new car.

Derek Inman and David were amazing! Best car buying experience ever! Derek spent the time to listen to my needs and made my car buying experience the best ever. Without any question Derek was patient and made me feel like I could take my time to really get what I needed in a car. He listened and spent the time to make the customer feel important. I would defiantly recommend buying a car from Gladstone Mazda and I will share this overall fantastic experience with my friends.

Car selection process / test drive: 5 stars. Derek was knowledgeable, helpful, and willing to look around at other lots to find one that checked all of my boxes. Negotiating process: 4/5 stars. Minus one star because the initial deal we settled on fell through; the reason given was that the other dealership they were trying to get a car transferred from said they actually sold it. No way for me to verify, but I imagine it could be plausible for this to happen. I think they probably knew sooner than they told me, but again that’s just a guess. It’s possible they were being forthright. They found another, mostly comparable model that did successfully transfer, and from there we had a lively back and forth haggling that came close to the original deal in overall price and came in lower on the monthly payment. I think they negotiated a little more than usual for a popular trim level that they had to have transferred, so no complaints about the final result. Finance/signing: 5 stars. I signed a lease, so there were fewer products to push during the closing paperwork, but the finance manager (and I’m sorry I forgot his name) was nonetheless the least pushy finance person I’ve encountered at a dealership. I declined the two extra protections he offered, and it was no big deal. He didn’t keep pushing and pushing and did not become rude at all but remained friendly. Overall: 5 out of 5 stars. Just know going in to expect needing to do some negotiating. Do your research, know where your negotiating power is limited (e.g. on popular harder to find models and trim levels) or higher (e.g. on last year models taking up space), don’t expect them to take a loss on the vehicle they are selling, do expect meeting at least halfway on some items, and then enjoy your new Mazda!

Allan was knowledgeable and helpful. I appreciated that I didn't feel rushed. I was given the time I needed to make my decision.

Love Gladstone Mazda! I’ve bought 2 Mazda’s there. Never any pressure. Very helpful and knowledgeable.

Everyone in the dealership was professional, efficient and courteous. Overall this was among the most pleasant car-buying experiences that I have had.

Clark the sales agent responded to my inquiry quickly and immediately helped me find the right model for me. He also worked with other staff to help me with financing and trading in my other vehicle. I ham gilt recommend this dealership and working with Clark especially.

Bob and Erin were fabulous sales staff! They made the buying experience easy, fun and complete. Bobs communication is superior in keeping me excited for the final pickup day. Tom, the finance mgr made the experience less than perfect. Waited almost 3 hours to sign forms!!!! Not acceptable!!!

Bob was (is) wonderful! It came down to Tonkin Mazda and you. Price about the same. Bought the car due to Bob's calm professionalism. Finance guy a little overbearing.