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Mazda of Gladstone

(2,135 reviews)
2023 state dealer award
View 16 awards
2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award 2016 state dealer award
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award

Reviews

(2,135 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mazda of Gladstone from DealerRater.

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Kenra and the rest of the front end staff were fantastic!

Kenra and the rest of the front end staff were fantastic! The entire process went smoothly and both parties benefited from the transaction. I highly recommend this dealership for purchasing your next vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Very professional and efficient.

Very professional and efficient. My car was ready on budget and on time. I really liked getting the video of the technician doing the inspection of my car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

A very great experience .

A very great experience . Derek was an amazing salesperson and made me feel super comfortable about getting into new car. I feel very supported by the sales team and finance.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

The service of the employees was excellent!

The service of the employees was excellent! The prices are outrageous! You wanted to charge me $170 to change the cabin air filter and recharge the A/C. The A/C doesn’t need recharging and the cabin air filter cost me $23 and took 2 min to change. In all you wanted $2,400 to complete the 60,000 mile service. I’m not sure who you think purchased a Mazda and has that much money lying around. I was very disappointed by that.

Rating breakdown (out of 5):
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  • Buying process
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  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Another great experience, this time an emergency removal

Another great experience, this time an emergency removal of a nail from my tire and repair. Got in for the repair within an hour of calling Service and was on my way within two hours of discovering the problem. Thanks all!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Always do a excellent job taking care of our car And us.

Always do a excellent job taking care of our car And us. Greet us with a great smile, have never taken our car anywhere else. Thank you for your service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Everyone was excellent.

Everyone was excellent. Overall a great experience. Especially appreciate Alex and Derek. Great job guys.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Dealership was nice and everyone was friendly, it did

Dealership was nice and everyone was friendly, it did take along time to get an appraisal and final pricing, but overall I was satisfied with my purchase

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I drive down from Puyallup, WA (a 3 hour drive!

I drive down from Puyallup, WA (a 3 hour drive!) to look at vehicle. We were very impressed with our salesperson, Alex. Alex was very helpful in answering a few questions over the phone about the vehicle and sent additional photos and vehicle information. Alex patiently answered all of our questions and we never felt pressured. We recommend Mazda of Gladstone and when you come in be sure to ask for Alex!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Easy to work with and explained the process with

Easy to work with and explained the process with exceptional detail and care. Would recommend others go to this dealership if they are interested in purchasing a Mazda.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.