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Mazda of Gladstone

(2,134 reviews)
2023 state dealer award
View 16 awards
2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award 2016 state dealer award
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award

Reviews

(2,134 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mazda of Gladstone from DealerRater.

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This is my fourth vehicle lease/purchase from this...

This is my fourth vehicle lease/purchase from this dealership. I don’t plan to go anywhere else. Erin and Tom made everything easy. Love my excellent new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Bob was very friendly and knowledgeable. He made our car...

Bob was very friendly and knowledgeable. He made our car buying experience successful helped us decide on just the right vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Over the years, I developed a love hate relationship when...

Over the years, I developed a love hate relationship when buying a new car. I love a new car, but I hate the process of buying one, because I know it is a long boring day in my life that I will never get back. That was not the case this time for me. Working with Bob, Tom and Jonathan, over the phone, or online, made the whole process so much easier. When I arrived there was a pleasant meet & greet with everyone, then I signed the necessary documents. At that point I was introduced to Erin, who went over the whole car with me, setting everything up, and throughly explaining and showing me all the features. Ninety minutes later I was driving the car off the lot. In my 50 years of buying cars, purchasing a car at Gladstone was easily my best experience. I want to thank Bob, Tom, Jonathan, Erin and everyone behind the scenes at Gladstone that helped in facilitating my purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Erin, Clarke and Tom were awesome to work with! Highly...

Erin, Clarke and Tom were awesome to work with! Highly recommend this dealership! Very pleased!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

When we went to see Tyne Bergert we were not totally set...

When we went to see Tyne Bergert we were not totally set on purchasing a car of any brand, Tyne did not give us a hard sell she asked what we wanted in the car we wanted to purchase. Tyne is only 20 and has excellent communication and people skills for someone of her age. she answered all our questions showed my wife the Mazda CX-5 in red the color of car she has wanted for 50 years and from there we purchases the car. When you do the paper work watch for add on's that you don't need. Tyne was not involved with this part of the process and we all know this is the finance persons job. We love the car and the experience we had with Mazda of Gladstone

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Thank you Kenra and Mazda of Gladstone for once again,...

Thank you Kenra and Mazda of Gladstone for once again, providing a great car buying experience! I am loving my new beautiful blue CX-5! Kenra you're the best.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Was very well treated. Ty Samatowic is a excellent people...

Was very well treated. Ty Samatowic is a excellent people person he responded to all of my requests and questions. Top drawer service will definitely refer others to him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.

Kenra Shaw And Clark Salvey were awesome! Excellent...

Kenra Shaw And Clark Salvey were awesome! Excellent communication and thoughtful inservice . The car has more features than we thought :) . Thanks guys!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I had a great time working with Lidiya and Jeff to get...

I had a great time working with Lidiya and Jeff to get the right terms for a lease on a Mazda Miata. Their dealership was one of the very few in the area not charging a dealer markup which my wife and I greatly appreciated. While many lots were taking advantage of the low inventory on new models, their dealership chose to sell cars around MSRP which will earn them repeat customers and pay dividends in the years to come. Their friendly, approachable staff made the experience enjoyable instead of getting the usual good cop/bad cop routine so many dealerships try to pull.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Mazda of Gladstone was professional and responsive. Erin...

Mazda of Gladstone was professional and responsive. Erin Perez was a delight to work with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.