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Mazda of Gladstone

(2,135 reviews)
2023 state dealer award
View 16 awards
2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award 2018 state dealer award 2017 state dealer award 2016 state dealer award
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2016 consumer dealer award

Reviews

(2,135 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mazda of Gladstone from DealerRater.

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They were friendly, fair and easy to deal with. This is...

They were friendly, fair and easy to deal with. This is the 2nd car we have leased through Mazda of Gladstone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Service department and staff are easy to work with and go...

Service department and staff are easy to work with and go out of their way to accommodate our needs. Prices are a bit higher than others.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Bought a CX 5 from Mazda of Gladstone today and I must...

Bought a CX 5 from Mazda of Gladstone today and I must say it was a very pleasant, accurate and easy experience. From my initial contact with the dealer to delivery of the car today, Daniel, Ty and Lidiya made for a very efficient and trouble free sale. A special thanks to Ty for the handover of the keys who went above and beyond to explain and show us how all the tech etc. on the car worked. I appreciate you guys! Thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I am very please with my new purchase. This is my second...

I am very please with my new purchase. This is my second cx-5 and I will only purchase my cars from here. The service dept was great on the my 2019 and took great care of me when I needed routine maintenance . Ty did an excellent job on the new purchase of the 2021, He was friendly, helpful and very knowledgeable on the new technology of the new model. Great job to all at Gladstone Mazda

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Great, timely service. Very helpful with questions, and...

Great, timely service. Very helpful with questions, and looking to preempt car issues and problems.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I am pleased with the customer service provided at the...

I am pleased with the customer service provided at the dealership and the user friendly experience with Clark. Very fast and responsive for all my doubts and didn't took much time to finalize my deal! Highly recommend Mazda of Gladstone

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Wonderful experience! Erin kept in touch for months while...

Wonderful experience! Erin kept in touch for months while I was preparing to buy my dream car. She kept in touch, and provided updates. Everyone in the transaction and dealership were so nice and greeted me by name. Highly recommend. Thank you!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

The Team at Gladstone came through for us with the CX30...

The Team at Gladstone came through for us with the CX30 of our choice; we received the preferred exterior and interior colors we waited so patiently for. Given the shortage in inventory at all dealerships, they went out of their way and secured our choice from another Mazda territory so we would have our vehicle in time for the Holidays. Thank you Team Gladstone!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

My first visit to this dealership. I was very pleased...

My first visit to this dealership. I was very pleased with the customer service. I will definitely return for future service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The service department put in extra effort to get my...

The service department put in extra effort to get my safety systems calibrated after I had a front window replaced. They knew I was waiting, and worked through lunch to complete the work and get me on my way. I was very grateful for this extra effort.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.