Mazda of Gladstone

Great experience, even with the construction in progress. I would purchase a vehicle here again.

Easy buying experience. Treated fair. Confident in best price. Clark was outstanding to work with.

Very polite and gracious and knowledgeable overall Excellent experience. Will definitely recommend this dealer’s service.

Facility under renovation. The waiting space is insufficient. However the tech was pleasant and professional.

Very thorough. Good communication and always enjoy the videos. Provided transportation back which was very helpful!

I received excellent service from Erin Perez. Thanks for my third Mazda and a smooth transition.

Terrible customer service, which ends the moment your purchase is complete. After speaking with two salespersons and a finance person, we were told that we could put a $3,000 payment on our credit card once the 'no payment for ninety days' offer ended. Upon receiving the first notice from Mazda Financial Services, I was then told that this wasn't an option. On multiple occasions, I spoke with management, who promised they would 'call back in twenty minutes'. That never happened. I was then told that I would have an answer by the end of the week. Likewise, that didn't happen. Upon asking to speak with said individual, I was told that both my partner and I misunderstood our conversations during the purchase. There was no accountability for poor communication, poor follow-up, and a lack of professionalism and/or training on behalf of their salespersons and finance personnel. In a field where quality customer service and communication is valued, they were sorely lacking. I will not give them my business, and likewise will discourage my friends and colleagues from doing so.

Never got back to me about my license plates and when I could expect them. Quality of customer service after the sale lacks

Great staff. Good experience. Got the SUV we wanted at the price we wanted. This is our 5th vehicle from them.

I was coming in to see what they had in stock for CX-5 cpo. James and Steven made the process so early, was very transparent, and didn’t try to force me into buying if I wasn’t ready! Each of them were extremely personable! Congratulations to Steven for making his first car sold! Melinda in the finance department was delightful to work with. She made the process effortless! Overall, I will always recommend Mazda of Gladstone!