Reviews
Quality service and customer care throughout the dealership. They appreciate their customers and strive to create a positive experience.
Quality service and customer care throughout the dealership. They appreciate their customers and strive to create a positive experience.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind feedback! We’re glad to hear you had a positive experience with our team at Secor Volvo Cars. Your satisfaction is our priority! Safe travels!
Secor Volvo in New London, CT is a very dishonest dealership! Two years ago, I bought a used 2013 Volvo XC60 from Secor Volvo drove it only 17,000 miles and it now has 106484 miles and the check engine light is on. Since purchase, I noticed progressively increasing oil consumption (now 1qt./mon.) and misfiring noticed mainly at idle. I took it to EuroCars and they scoped and diagnosed low compression in three cylinders #2-140, #3- 110 and #6- 55. Additionally the spark plug in #6 had cracked off ceramic on the cathode and had scored the piston/cylinder. I went to Secor Volvo and the GM said this is my problem not theirs and reiterated their multipoint inspection prior to sale. It is my clear opinion they took this car in trade from another patron put it on their lot and knowingly sold a defective car with a previously damaged engine. Now I am left with scraping the car in the junkyard since a new engine replacement is $8-10K with labor. Do not buy a car from this very cagy and dishonest dealership!!!!
Secor Volvo in New London, CT is a very dishonest dealership! Two years ago, I bought a used 2013 Volvo XC60 from Secor Volvo drove it only 17,000 miles and it now has 106484 miles and the check engine light is on. Since purchase, I noticed progressively increasing oil consumption (now 1qt./mon.) and misfiring noticed mainly at idle. I took it to EuroCars and they scoped and diagnosed low compression in three cylinders #2-140, #3- 110 and #6- 55. Additionally the spark plug in #6 had cracked off ceramic on the cathode and had scored the piston/cylinder. I went to Secor Volvo and the GM said this is my problem not theirs and reiterated their multipoint inspection prior to sale. It is my clear opinion they took this car in trade from another patron put it on their lot and knowingly sold a defective car with a previously damaged engine. Now I am left with scraping the car in the junkyard since a new engine replacement is $8-10K with labor. Do not buy a car from this very cagy and dishonest dealership!!!!
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
I was looking for a particular car in a certain price range within 100 miles from my home. They had what I wanted and it was worth the 99 mile trip.
I was looking for a particular car in a certain price range within 100 miles from my home. They had what I wanted and it was worth the 99 mile trip.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for choosing Secor Volvo Cars and sharing your experience. We're glad you found the car that met your needs. We appreciate your feedback.
Great experience at Secor Volvo. The sales person was kind, patient and very knowledgeable. The process of purchasing was timely and explained. Would definitely recommend this dealership if you are purchasing a Volvo!
Great experience at Secor Volvo. The sales person was kind, patient and very knowledgeable. The process of purchasing was timely and explained. Would definitely recommend this dealership if you are purchasing a Volvo!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Hi Jenny! Thank you so much for your glowing review! We’re glad to hear that our team made your purchasing experience a smooth one. We look forward to seeing you again at Secor Volvo Cars!
The staff was very helpful during the whole process. Our questions were answered. We were assured we could make an appointment and go back with further questions.
The staff was very helpful during the whole process. Our questions were answered. We were assured we could make an appointment and go back with further questions.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for recognizing our team's efforts. We appreciate your trust in Secor Volvo Cars. Please reach out if you have any more questions.
They performed the estimated work on time and, so far, there have been no additional issues.
They performed the estimated work on time and, so far, there have been no additional issues.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with Secor Volvo Cars. We appreciate your feedback and are glad the work was completed on time.
Very professional organization, true to their word on service. Service department diagnosed problem and resolve it very quickly.
Very professional organization, true to their word on service. Service department diagnosed problem and resolve it very quickly.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad to hear that our team diagnosed and resolved the issue quickly and professionally. Thank you for choosing Secor Volvo Cars!
Very helpful and performed excellent work. They took me in through quick service due to a flat tire and were able to resolve this problem and did other repairs as well.
Very helpful and performed excellent work. They took me in through quick service due to a flat tire and were able to resolve this problem and did other repairs as well.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Emmy, we're pleased we could assist you swiftly with your tire and other repairs. Thank you for turning to Secor Volvo Cars!
They answered my questions right away. They called and texted back quickly. They have a very pleasent waiting area. Work was done more quickly than expected
They answered my questions right away. They called and texted back quickly. They have a very pleasent waiting area. Work was done more quickly than expected
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with our team! We appreciate your business and we hope to see you again at Secor Volvo Cars.
They were all Prompt, helpful and friendly. I would recommend them to all friends and family
They were all Prompt, helpful and friendly. I would recommend them to all friends and family
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the positive feedback! Our Secor Volvo Cars team looks forward to serving you again in the future!