Reviews
always nice and professional, knowledgeable. have had vehicles since 2010 and about to buy a third car
always nice and professional, knowledgeable. have had vehicles since 2010 and about to buy a third car
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Excellent and timely service. Treated with respect and all my questions were answered by Steve Plona.
Excellent and timely service. Treated with respect and all my questions were answered by Steve Plona.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for visiting Steve & the team here at Secor Volvo Cars! We appreciate your business and hope to see you again in the future!
Extremely knowledgable service reps. Courteous. Promises were kept. Timing met. Excellent experience. This is from someone who spent 40 years in the automotive business.
Extremely knowledgable service reps. Courteous. Promises were kept. Timing met. Excellent experience. This is from someone who spent 40 years in the automotive business.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Had a software issue after a remote upgrade. Called Secor service late on a Thursday afternoon, was given a Friday 8:30 am appointment and issue was resolved while a waited at dealership. Great service.
Had a software issue after a remote upgrade. Called Secor service late on a Thursday afternoon, was given a Friday 8:30 am appointment and issue was resolved while a waited at dealership. Great service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad to hear Secor Service was able to quickly resolve your software issue and accommodate you on short notice. We truly appreciate your kind words and look forward to assisting you again at Secor Volvo Cars!
SECOR Volvo does an awesome job of taking care of our company vehicles I have total confidence in knowing our new Volvos are getting the best care and service available. Friendly service advisors and good technicians make the dealership number one
SECOR Volvo does an awesome job of taking care of our company vehicles I have total confidence in knowing our new Volvos are getting the best care and service available. Friendly service advisors and good technicians make the dealership number one
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Bruce, thank you for trusting the Secor Volvo Cars team with the care of your company vehicles! We're grateful for your support and look forward to seeing you next time!
I find the entire staff - sales, contract & maintenance to be extremely helpful thorough and friendly.
I find the entire staff - sales, contract & maintenance to be extremely helpful thorough and friendly.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, Randy! We truly appreciate you recognizing our team and we look forward to seeing you again next time here at Secor Volvo Cars!
Car serviced on time. I had regular maintenance done. Very happy with the communication. We take the car there for all of its services.
Car serviced on time. I had regular maintenance done. Very happy with the communication. We take the car there for all of its services.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for trusting the Secor Volvo Cars team with the care of your vehicle! We appreciate your support and look forward to seeing you again next time!
Very rude and unprofessional service department. Brought 2024 car in for heater issue and was told the cool air side vents balances off the hot air coming from center vents , that is how it work! I was told. At 64 degrees car is too hot. Also issue with rear speakers, they will not work with front speakers for surrond sound, was told that is how it works.
Very rude and unprofessional service department. Brought 2024 car in for heater issue and was told the cool air side vents balances off the hot air coming from center vents , that is how it work! I was told. At 64 degrees car is too hot. Also issue with rear speakers, they will not work with front speakers for surrond sound, was told that is how it works.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
We are sorry to learn of your experience. Please contact me so I can help resolve any concerns. Thank you Eric Weiss Parts and Service Director Secor Volvo Cars 860-442-3232 x103
Very good service. Edward who.service my car did exceptional job explaining new updates. He also explained condition of the tires
Very good service. Edward who.service my car did exceptional job explaining new updates. He also explained condition of the tires
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
I had an emergency situation with my 2013 Volvo XC70. Car hadn't started all day Sunday. Thought it was a dead battery but signs indicated it was something different. Contacted one of Secor's mechanics that I know and described my issue. He said most likely a starter. Was able to make a same day appointment. Car brought to Secor by AAA. Turned out I needed a new starter AND battery. Both were in stock. The parts were replaced in a very timely manner. My service advisor and the mechanics that dealt with my car were first rate. I'm very happy to have been able to get my car back on the road so quickly. Certainly makes me want to keep my Volvo up and running because it's a pleasure doing business with the people at Secor Volvo in New London.
I had an emergency situation with my 2013 Volvo XC70. Car hadn't started all day Sunday. Thought it was a dead battery but signs indicated it was something different. Contacted one of Secor's mechanics that I know and described my issue. He said most likely a starter. Was able to make a same day appointment. Car brought to Secor by AAA. Turned out I needed a new starter AND battery. Both were in stock. The parts were replaced in a very timely manner. My service advisor and the mechanics that dealt with my car were first rate. I'm very happy to have been able to get my car back on the road so quickly. Certainly makes me want to keep my Volvo up and running because it's a pleasure doing business with the people at Secor Volvo in New London.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience! We’re glad our team could diagnose the issue quickly and get your XC70 back on the road the same day. We appreciate your trust in Secor Volvo and look forward to keeping your Volvo running smoothly!