Reviews
Excellent Experience – Great Dealership!
Excellent Experience – Great Dealership! I had an outstanding experience purchasing my vehicle here. The team was transparent, flexible, and truly focused on finding the right deal that fit my needs and budget. They made the entire process smooth and stress-free — from pricing discussions to final paperwork. What stood out most was their honesty and willingness to work with me on cost without any pressure or hidden fees. Communication was clear, and everyone I interacted with was professional and courteous throughout. It’s rare to find a dealership that combines great pricing, flexibility, and genuine customer care — but this one does. I highly recommend them to anyone looking for a fair deal and a positive car-buying experience.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Bryce and the team took great care of me.
Bryce and the team took great care of me. Got me in the truck I wanted, quick, easy and honest. I definitely recommend EAG. I will be back for my next purchase.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
HI Mike, thank you for your business and your kind words. Bryce does a great job of helping our clients find their perfect fit. Again, we appreciate you choosing EAG Ford Navasota and we are excited to count you as a member of the "EAG Family"!
Bryce and the EAG team took great care of me.
Bryce and the EAG team took great care of me. They made it easy, got me in the truck I wanted and stood by our agreements. I walked in signed and left with in my new King Ranch! I would definitely recommend this Ford dealer and I will see them in about 80k miles!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi m_payea1, thank you for your business and for sharing your experience. Bryce does a great job making the car buying process fun and easy. Congratulations on your new King Ranch and we look forward to seeing you in 80k miles!
Super quick no hassle repair.
Super quick no hassle repair. Took care of my needs right away . See Justin for a great experience
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi f1msweeney27, thank you for your business and your kind words. Our team does a great job helping our clients and taking care of them quickly. Again, we appreciate you choosing EAG Ford Navasota and are thrilled to count you as a member of the "EAG Family"!
The Service Dept.
The Service Dept. was great. Robert the Service writer got me in and out in a quick and professional manner.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Orlandojimmy, Thank you for your business and your kind words. Our Service department does a great job! Again, we appreciate you choosing EAG Ford Navasota and we are excited to count you as a member of the "EAG Family"!
We have bought two new Ford trucks this year.
We have bought two new Ford trucks this year. Kyle Orlando made sure his sales team took awesome care of us! We shopped around the Conroe, TX, area, but we could not beat the service and care! They personally delivered both of our trucks to our home. I can not say enough how well they treated us! Thank you!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Graceincounseling, Thank you for your business and for sharing your experience. You brought up a great point about having the vehicles delivered right to your door. We are happy to work with our clients in whatever way works best for them. And, of course, Kyle is awesome! Again, we appreciate you choosing EAG Ford Navasota and we are thrilled to count you as a member of the "EAG Family"!
The most horrible customer service and unresponsive team
The most horrible customer service and unresponsive team I have EVER worked with in my entire life! I had to actually get an attorney after they threatened me with theirs who I never got to correspond with over a warranty that they sold me and would not honor. After the motor locked up and me hiring an attorney they bought the truck back from me like they were doing me a favor AND NEVER ADMITTED ANY WRONG DOING OR FAULT AT ANY POINT. From the from desk to to GM absolutely unprofessional!
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Dealership literally sold the vehicle that we were
Dealership literally sold the vehicle that we were working a deal on, even after they told us that it was available for us to purchase. They offered to find us a different vehicle, however, given the fact that we were working on the existing vehicle that we drove 40 miles to get, we didn’t want to do business with them so we left. Never doing business with them again.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Would not do business here ever again had a few problems
Would not do business here ever again had a few problems at first we got that resolved and then had to deal with the service department and they were very un professional
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Ms. Bailey and Brice were very kind & went out of their
Ms. Bailey and Brice were very kind & went out of their way to help me! I bought my car from Ford thru the Dodge side. I was disappointed in the service after the sale at Dodge, but Ms Bailey took me under her wing and did above what was expected to get my issues worked out. The young man, she sent to help me, Brice, was extremely kind, professional and very helpful. Thank you again and again!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car