NW Group Auto Sales

This dealership is not transparent, is high pressure, and sells bandaid job vehicles at best. They did not offer a CarFax and swindled the buyer into buying a vehicle in which the transmission died in less than a month! They refuse to take the dead car back or fix it and make things right. I found out they sold this vehicle in which they cleared an engine light and the code, just prior to the sale, that stated transmission failure imminent! They stated they did an 16 pt inspection, which is not true because the battery died within the 1st month also. Fact: they knowingly sold a bad lemon car. Eli has refused to make things right with the buyer. This is a horrible business, very shady, and dishonest, as Eli and Oleg have been caught in several lies and keep changing their story.

Well where to begin. Me and my wife bought a vehicle from them that when we test drove it all seemed well and working fine once we signed the paperwork my wife drove over to Costco to go get gas and well the check engine light came on. Worried that i had been screwed over i took the car to auto zone and got a code read on it and it was the catalytic converter which the part alone would cost almost 900 dollars and the transmission started to act funny as well. Reached out to the online portal and was told to bring the car back and they would fix the issue and give me a loaner to drive while that was all being handled. They have been working on my car now fixing all of the issues involved with the vehicle turns out it was multiple things not just the CC. Eli and the crew have been generous enough to go through it and fix all the issues that it had when they didnt need to and i am thankful for that. It has taken sometime now and hopefully all will be well when i pick up my car on Saturday Lee

Had a fantastic experience buying my Honda CRV. Jason was helpful and informative and the process couldn't have been easier. A few days later, I noticed smoke coming out of the engine. After I called, Jason and the mechanic were at my workplace within the hour to check it out. They arranged getting the car back to their place to find a defective oil filter. They took care of everything, were in frequent communication with me and delivered it right back to my house. Would absolutely go back and recommend them!

Update from earlier review. While it comes 3 weeks too late - the company has reached out to me to work toward a solution - even though they legally don't need to. They say they want to make it right.

Quick in, quick out. No hassle or long negotiate. You see what you get and get what you need. Would recommend for anyone looking for a used car.

Synopsis: Excellent service, extremely high level of follow-through, very concerned about customers being happy with their purchase. I bought a car from them at a long distance. When something went wrong, my local brand dealership tried to tell me it needed massive, massive repairs (it ended up just a small piece of trim). I went back to this business’s owner, furious. We could not reach an agreement. The process dragged on for well over a year. Eli (the owner) stayed engaged, stayed involved with trying to help resolve the conflict, despite my anger and my involving the Attorney General’s office. It took literal MONTHS. I thought he would give up. But he actually really seemed to care about my experience with his dealership- and then he proved it with his actions. We have finally reached an agreement that we can both live with. I cannot stress this enough: he DID NOT have to do this. I kept expecting him to just ghost me and write me off as an angry customer. He chose not to. This is exceptionally rare, in this day and age, to have this level of integrity. Things went wrong. Eli bent over backwards and sideways to make it right. I have to admit... I am very impressed.

I have purchased two vehicles from NW Group, a Forester and a Legacy, which I've owned for years and am currently considering a third. I fully trust their passion and expertise to deliver a great car at a fair price.

Sold few cars to this dealership. Also bought Toyota Sienna Minivan. Car drives till this day with zero issues. Always smooth process. Honest people and no issues. Will work again.

Ely the owner was great. I bought a Nissan truck. It was such a good overall experience I went back two years later and bought a Subaru from Ely. When I buy another vehicle which would be my third I would go back. I think this says a lot about the dealership.

I bought a 2021 Subaru Ascent with 1k miles from NW Group and Eli Kani on 01-26-2022 and have had no issues My wife our newborn use this car daily and my wife is in love with it! I recently had a front brake service done and was taken in same day at half the price that a Subaru dealer quoted me!! I highly recommend this dealership!