Reviews
Oil change, in out no issues No add ons All good, had a
Oil change, in out no issues No add ons All good, had a coupon, was honored with no issues. Relaxed with coffee will waiting, comfortable
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi Gary, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.
Made an appt for a 20k service.
Made an appt for a 20k service. Arrived was told 2 hour wait. Almost 2 hours later we receive a text that the truck is ready and proceed to the counter to pay however they say the paperwork isn’t ready. 45 minutes later the truck is finally ready. We go to pay and present a coupon that the dealer emailed to us. They refused to honor the coupon since we didn’t present it before the service. Frustrating. 2 and a half hours for an oil change that we made an appointment for and refusing to accept a dealer coupon is unacceptable. Also the price for the service was higher than previous. Not sure we will return.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Hello Brian, I’m sorry for the inconvenience you faced regarding your recent appointment. To assist you further, could you kindly reach out to me? It seems I couldn’t locate your name in our database with just the first name provided in your review, so I would greatly appreciate it if you could get in touch with me at mruby@group1auto.com. Your cooperation will help us resolve this issue promptly. Thank you, Marlaine Ruby, IRA Toyota Hyannis Customer Relations Manager | mruby@group1auto.com | 774-327-6055
Keith Gonzalez is the man, made every second count and
Keith Gonzalez is the man, made every second count and was completely the best man for the job! I recommend this dealership 100% and if you get the chance to work with Keith you won’t regret it! He explained everything coherently and if I was confused he explained it in a way I could understand.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, we're happy you found our staff Keith to be so supportive during your experience here at Ira Toyota of Hyannis. Please let us know if there is anything else we can do for you; we are more than happy to help!
I dropped my wife car for inspection and it was ready
I dropped my wife car for inspection and it was ready about an hour later. The service advisor was very nice.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
They diagnosed the problems correctly, even found an
They diagnosed the problems correctly, even found an issue from a prior service performed by a different service garage and fixed the problem after raising it with me. Great customer service and transparency by my Service person Katy DeCosta and Eric
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Solomon, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
Helpful and professional staff in the Hyannis.
Helpful and professional staff in the Hyannis. Massachusetts, franchise Very convenient location RT 28 HYANNIS ..
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- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy to hear you had such a positive experience with our team! Until the next time we meet, take care!
I have been doing business with this dealership for my
I have been doing business with this dealership for my last 4 Toyota vehicles. The service department is second to none. PLEASE,PLEASE whatever you’re doing just keep doing it. I could not be happier.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
While buying my first car was very unsure about the
While buying my first car was very unsure about the process and was untrustworthy of car dealerships I had been to many other dealerships but Ira Toyota felt more upfront especially with the sales man we were going working with, JR made it easy and clear about the process and was very honest about the different trucks I was looking at and the issues and the perks of each one. JR was very personable and it felt like he was there to help us not to make a sale. The day was stressful but JR made the process much easier and I am very happy with my purchase.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you so much for highlighting your positive experience at Ira Toyota! We strive to be transparent and honest in all aspects of our business, and we're thrilled that JR made your car-buying process stress-free. We appreciate your business and look forward to serving you in the future. Happy driving!
First time I am fully satisfied.
First time I am fully satisfied. Mr. Steven and his machine give me wonderful service. Give him 100 out 100 .
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Saeed, thank you for your kind words and this wonderful review! We are always more than happy to assist you if anything else comes up. Take care!
Well come
Paid for the 5 Star Detailing, but the roof was not even
Paid for the 5 Star Detailing, but the roof was not even cleaned. Not washed, not waxed.
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Hello Phil, We appreciate your feedback and regret that you were displeased with the 5 star detailing service you'd had done recently. Our detail department typically does a very nice job and we will share your concerns with them. We would be more than happy to redo the 5 star detail service for you at no charge. Please reach out to me at the phone number below and I will be happy to schedule that for you. Marlaine Ruby, IRA Toyota Hyannis Customer Relations Manager | mruby@group1auto.com | 774-327-6055