Ira Toyota of Hyannis

Arrived on time for my 10:30 appointment on a Saturday. My car never moved from my parking spot for 90 minutes so I left. Customer service rep said Saturdays are difficult. So don't schedule as many appointments if you can't get to them all

Unpleasant service center personnel. Drop off policy was not explained by Sarah at drop off at 8:30am. Car was ready at 3:00pm. Kenny (day manager) was indifferent. When I picked the car up I told Sarah that the personnel should be more pleasant. She sarcastically responded “have a nice rest of your day “! This request was sent with my incorrect last name. When I called multiple times I was greeted with “highest level of customer care”!!

I always go to Ira Toyota because of their reliability and I trust them . Eventually, I plan to buy another vehicle from them because of their excellent reputation

Quick service comprehensive report both on line & on paper professional explanation by Eric service advisor

Our salesperson Gustavo was fantastic. Very quick, thorough, knowledgeable, friendly, smart, professional, and responsive. Willing and able to help at any time with any issue. I really felt taken care of. Trust him when he tells you how long it will take to deal with all the paperwork involved in buying a car! He also made a real social connection with us when we got chatty about each others' personal lives. I loved how as soon as we told him the names we'd given to our old trade-in car ("Friend"), and the new Prius Plug-in Hybrid we were buying ("Nina"), he started using them every time he referred to either car. And how he immediately agreed that I could leave a personal note in Friend for whoever happens to buy it. There were a small number of procedures he got wrong and questions he couldn't answer, but he was always quick to take responsibility and explain that it was because he was new at the dealership. I am confidant that within a few months he'll learn pretty much everything he needs to know, because he's so dedicated and intelligent. If Gustavo reflects how this dealership chooses and trains its salespeople, it's a good place to shop. The one thing I'd suggest is they could be a little more forward in emphasizing the relative decarbonization benefits of various cars and driving modes. Let's rise above politics and recognize that our carbon footprint is a matter of human survival!

Purchased the vehicle on Saturday and they had it registered, inspected, detailed and ready for pickup on Monday. Craig was excellent, very helpful, knowledgeable and professional. He spent the time after the sale to set up my Toyota Connect and explain many of the features of my new vehicle.

Happy with my service. Car running well. My only complaint was that there was no hit choclate

I brought my 2017 RAV4 in for service knowing it would be costly. They actually offered me a discount! I?m thrilled. My car was finished way earlier than anticipated too!

The transaction was easy and the staff was very helpful and nice highly recommend going to Ira!

Great experience buying my highlander with them! Justin was super helpful with the process and I recommend Ira any day!