Reviews
Friendly Staff, Lacey and BJ went above and beyond plus,
Friendly Staff, Lacey and BJ went above and beyond plus, free coffee is available, Great Customer Service!
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Vhugo, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Chrysler Dodge Jeep Ram Prosper!
Great service and communication.
Great service and communication. He really knew the product and was able to explain all the differences which is what I needed.
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- Buying process —
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- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Shadele, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Chrysler Dodge Jeep Ram Prosper!
Very professional and efficient.
Very professional and efficient. Customer service and mechanics were awesome. I would definitely recommend to others.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Chrysler Dodge Jeep Ram Prosper!
Everyone was very courteous and beautiful dealership.
Everyone was very courteous and beautiful dealership. Able to complete the entire transaction in 2.5 hrs.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Chrysler Dodge Jeep Ram Prosper!
I took my car in for repair on August 2nd.
I took my car in for repair on August 2nd. I never got it back. I have a nagging feeling that if I'd taken my beautiful Chrysler 200 Convertible to Frisco or Plano Chrysler dealerships the service would have been quicker and had a much different resolution. Every step of the repair process was excruciatingly slow and tedious. I feel like this service department is too new and understaffed / under-talented to perform repairs quickly and correctly. Note: this is my third or fourth trip to Shottenkirk this year, with some repairs needing to be repeated. One of the services performed earlier this year was a coolant system flush. My car died from overheating; do the math. I did not consider this dealership when i purchased a new car.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 972-433-0524 and ask for one of our managers.
Lacey was great in helping me handle my extended
Lacey was great in helping me handle my extended warranty. Very responsive, customer service focused.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Heath, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Chrysler Dodge Jeep Ram Prosper. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!
Service is excellent and the salesman Will was so
Service is excellent and the salesman Will was so helpful. I would recommend it more
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Chrysler Dodge Jeep Ram Prosper!
I needed some recall work done.
I needed some recall work done. Part was ordered and received the next day. Scheduled the appointment a few days later and service was completed in a timely manner.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!
It was a great experience and they are so helpful.
It was a great experience and they are so helpful. I recommend them to everyone
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for the fantastic review! We truly appreciate your kind words and are very happy to hear we could provide a great experience for you. Have a wonderful day and look forward to seeing you again at Shottenkirk Chrysler Dodge Jeep Ram Prosper!
Quick, straightforward business.
Quick, straightforward business. Marquis didnt leave any details about the vehicle/history out and offered many options as to financing the vehicle I WANTED. Major plus.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Chrysler Dodge Jeep Ram Prosper!