Reviews
The salesman Aaron spent more time with the person he was
The salesman Aaron spent more time with the person he was selling the vehicle to before my appointment than he did at all with me during the sale. He went , got the vehicle, said I’ll be right back, I sat and waited, he came to get my information and my truck I wanted to trade in, then told me I could go test drive the truck by myself around the parking lot, while he went back to his other customer. Then he proceeds to be condescending in the value of my trade in, saying I don’t know how vehicle values work, and trying to get me to pay way more for the truck I was looking at. He was not very good in my opinion. I then noticed one of the FOBs for my new truck didn’t work and he said it just needed a new battery. I came back the next day to pick up the FOB and still doesn’t work… now it’s been 3 weeks since I bought the truck and no second key fob. I like the truck, but not how I was “helped”
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 972-433-0524 and ask for one of our managers.
BJ, Angelica, & Mina were all fantastic that made the
BJ, Angelica, & Mina were all fantastic that made the buying experience 100% worth the trip up to Prosper from Austin in order to get what I wanted and had the assistance of saving even more money by the finance team. This is how a dealer needs to be!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Justin, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Chrysler Dodge Jeep Ram Prosper!
Great staff and My Guy Aaron went over and beyond to help
Great staff and My Guy Aaron went over and beyond to help me get a new vehicle if your looking for a new ride these guys are legit
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
James, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Chrysler Dodge Jeep Ram Prosper!
I experienced outstanding professionalism regarding my
I experienced outstanding professionalism regarding my needs as a customer. Upon arriving at the dealership service department, I was promptly attended to. In under 30 minutes, the issue with my vehicle was resolved. The staff were friendly and knowledgeable, making the entire process smooth and efficient. Please continue to uphold this exceptional level of customer service!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!
Hands down, Lacey is the best service advisor and is
Hands down, Lacey is the best service advisor and is always in constant communication providing daily status updates and answering any questions that are asked and is an advocate for the customer. 10/10!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Chrysler Dodge Jeep Ram Prosper!
Very pleasant experience without feeling pressured to
Very pleasant experience without feeling pressured to buy. Two small issues with the car were promptly resolved quickly without any negative feedback from any of the staff. I am very happy to recommend you and will return in the future if I am looking for another vehicle.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Chrysler Dodge Jeep Ram Prosper!
Oil Scheduled and completed on time while I waited.
Oil Scheduled and completed on time while I waited. All one can ask for. Scheduled online using dealer site and job was completed in time allocated.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Tim, thank you for sharing this great feedback with us. The entire service department at Shottenkirk is committed to taking care of our customers. Reviews like yours help us to make sure that we're doing this and we're glad to hear that you were pleased with your visit. Thanks again!
I do not have fifteen words to describe my experience.
I do not have fifteen words to describe my experience. I do not have any negatives.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for sharing your experience with us. We appreciate your feedback!
Lacey is the best service advisor.
Lacey is the best service advisor. Unfortunately, the auto techs are careless and do not respect your car. I have never had a positive experience at this dealership, with the exception of Lacey.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Jason, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 972-433-0524 and ask for one of our managers.
Blake was awesome, friendly, knowledgeable and not pushy
Blake was awesome, friendly, knowledgeable and not pushy like other salespeople. The dealership was ever so slow, we are still trying to work out why it took over 3 hours to get all the paperwork done once we had agreed to buy the vehicle.
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- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Chrysler Dodge Jeep Ram Prosper