Reviews
Compré una ram 2019 y el primer mes no la tuve con migo
Compré una ram 2019 y el primer mes no la tuve con migo por la razón que le estaban componiendo algunas cosas y e estado encontrando más problemas no estoy contento con la compra
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- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Apreciamos que comparta detalles de su tiempo que pasó con nuestro concesionario. Le aseguramos que la satisfacción del cliente al 100% es nuestra máxima prioridad y nos gustaría tener la oportunidad de comprender mejor lo que sucedió. Comuníquese conmigo lo antes posible para que podamos resolver sus inquietudes. Sinceramente, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team 972-433-0524
Austin Scott is the best service advisor I’ve ever worked
Austin Scott is the best service advisor I’ve ever worked with!! So honest and trustworthy
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Chrysler Dodge Jeep Ram Prosper. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!
Austin was great to work with and is my go to service
Austin was great to work with and is my go to service guy. He is the reason I continue going to cent for service
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
martin, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Chrysler Dodge Jeep Ram Prosper. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!
Sales person Aaron Bantu was very helpful and worked hard
Sales person Aaron Bantu was very helpful and worked hard to make the deal right.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Brian, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Chrysler Dodge Jeep Ram Prosper!
Lacey provided friendly and professional service.
Lacey provided friendly and professional service. Thankfully it was a simple fix and did not take long.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Chrysler Dodge Jeep Ram Prosper. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!
Never kept up to date on my car.
Never kept up to date on my car. Throughout the whole time it was there. Had to call and physically go there to get updated. No one ever called, even though they promised they would.
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- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with us. We understand how important timely communication is when it comes to your vehicle service. We appreciate your feedback, and we encourage you to reach out to us directly so we can address your concerns and ensure better communication in the future. Your satisfaction is important to us, and we want to make this right. Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team 972-433-0524
Enjoyed working with Will on our pre-owned purchase.
Enjoyed working with Will on our pre-owned purchase. Dealership was a nice environment and they detailed the vehicle nicely before I left.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your kind words! We're thrilled to hear that you enjoyed working with Will on your pre-owned purchase at Shottenkirk Prosper Chrysler Dodge Jeep Ram. Creating a pleasant environment and ensuring your vehicle is detailed to your satisfaction is our priority. We look forward to seeing you again for any future needs! Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team 972-433-0524
Lacey has always been great to work with.
Lacey has always been great to work with. She is quick to respond even when she is off for the day. Will use Lacey for all my service needs.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We're thrilled to hear that Lacey has provided you with such exceptional service at Shottenkirk Prosper Chrysler Dodge Jeep Ram. It’s great to know that you appreciate her quick responses and dedication. We look forward to assisting you again with all your service needs! Sincerely, The Shottenkirk Prosper Chrysler Dodge Jeep Ram Team 972-433-0524
Brandon was great service was also top tier I would
Brandon was great service was also top tier I would definitely recommend everyone to come here to buy a car.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Jacob, thanks so much for the kind words. We're completely dedicated to providing top quality service and we're glad to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Shottenkirk dealerships, we always strive for service excellence. Let us know if we can do anything else and thanks again - Shottenkirk Chrysler Dodge Jeep Ram Prosper!
Difficulty understanding sale personnel.
Difficulty understanding sale personnel. Sales personnel not knowledgeable regarding the vehicle Service department not interested in serving the customer
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- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
John, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 972-433-0524 and ask for one of our managers.