Reviews
I had to repeatedly call and email the sales person and
I had to repeatedly call and email the sales person and finance department to receive any copies of my sales contract and loan paper work, I purchased the Lo Jack as part of the deal even though I did not want it, then was told there was no record of it being part of the deal, after 3 weeks and me continuing to call about it the Lo Jack was turned on. I never received any paperwork about the extended warranty or service contract. I asked for a 100K mile warranty, was told it was not available. All that was available was 6 years and 72000 miles for $5500. I called Mopar direct and was able to purchase an 8 year 100K mile warranty for 4000. The maintenance contract for 4 oil changes and tire rotations was $1500, when talking to Mopar I found out that the first 3 or 4 oil changes are included with the new car purchase, quite the rip off. Luckily I was able to cancel all of it. I felt lied to and cheated by this dealership. One good note is the service department was great for having the extras added onto my truck. Great job Jordyn.
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- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a new car
Hi, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 972-433-0524 and ask for one of our managers.
Lacey take care of everything and going one step forward
Lacey take care of everything and going one step forward doing better than anybody else.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Chrysler Dodge Jeep Ram Prosper. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!
Worst experience .
Worst experience . No good atmosphere . Not Stand on words . Everything fake . Lying all the time
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
AMAN, thank you for your feedback. We would like to extend our most sincere apologies. Your feedback will help us ensure that this experience doesn't happen again, and we would like the opportunity to discuss options to ensure your satisfaction. Please contact us at 972-433-0524 and ask for one of our managers.
I am pleased with the overall experience I had in
I am pleased with the overall experience I had in purchasing a vehicle from Shottenkirk. The salesman that showed me the vehicle, Aaron Bantu, didn’t pressure me. He took me for a test drive and his calm demeanor made me feel comfortable. Although we weren’t able to reach a deal that same day, Brendon and Aaron reached out to me the next day and we were able to reach an agreement. Aaron went out of his way to pick me up from my home and even drove me to my bank so we could complete the deal. I now own the truck I wanted. Thanks to Aaron, Brendon, and Angelica, I had a good experience with Shottenkirk.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Sam, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Chrysler Dodge Jeep Ram Prosper!
Overall good experience with Aaron, Brendon, and
Overall good experience with Aaron, Brendon, and Angelica. No pressure sale, and a happy customer. Thanks!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
The salesman, and manager, were very nice and helpful.
The salesman, and manager, were very nice and helpful. The finance lady almost cost them the sale at end due to continuing to try to push me to purchase a service plan even though I had said I wasn't interested several times. I can't count how many times we said "no" and "stop", but we ended up having to get "not so nice" before she finally stopped trying to push the service plan.
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- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit, Shottenkirk Chrysler Dodge Jeep Ram Prosper
The entire team was very patient and wanted to help or
The entire team was very patient and wanted to help or get any answers to me quickly. BJ and Matt were an incredible team.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your kind words. We feel our service department is one of the reasons customers continue to visit Shottenkirk Chrysler Dodge Jeep Ram Prosper. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit. We look forward to seeing you at your next service appointment!
Aaron Bantu was an amazing sales person to work with!
Aaron Bantu was an amazing sales person to work with! It’s my second time buying from him and as always he is excellent and trustworthy!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Shileya, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Chrysler Dodge Jeep Ram Prosper!
Very easy process and the staff, especially Will, was
Very easy process and the staff, especially Will, was great and helpful throughout. They were not pushy and spent a lot of time helping me understand the deal and then the vehicle itself after purchased.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Chrysler Dodge Jeep Ram Prosper!
Everyone was helpful and made the process easy.
Everyone was helpful and made the process easy. I love my car and I’m happy with my choice.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for sharing your great experience with us. We appreciate your feedback and are happy to hear that we were able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction. We look forward to assisting you with your future sales and service needs at Shottenkirk Chrysler Dodge Jeep Ram Prosper!