Stoler Lexus

Michael the service advisor was so nice. Made sure to take me through every step and answered all questions so that I could understand fully.

My service rep was so proactive in seeing my car was care for as she would care for her own. Friendly professional and a true asset for Stoler. My last 3 Service reps were all terrific!

Victor is the BEST service person at Lexus!! He totally knowledgeable and he goes out of his way to make your experience helpful and enjoyable. He is the only person I wish to see when I need service!!!

My experience with Brian was very pleasant. No push or pressure to buy the car. He showed us the car and even test drove it. After driving for the few minutes, I actually fell in love with the car. The closing process was pleasant too. I highly recommend anyone to come in if you are looking for a new car.

As always, I am very satisfied with the service at Stoler Lexus. The waiting area is spacious and clean, and you can enjoy a coffee and a light snack. Randall Arancibia (Service Advisor) is professional and helpful; he provided me with detailed information regarding everything that needed to be done to my car. Definitely my Number 1 dealership. Thank you.

I had a very disappointing experience with Stoler Lexus service today. I dropped off my Lexus RX450h at 8:00 a.m. for routine maintenance and waited in the service lounge while the vehicle was inspected and serviced. After approximately two hours, I was told the vehicle only needed an oil change. As I drove off the lot, I immediately noticed that my right turn signal was blinking rapidly, indicating a failed bulb. This issue did not exist when I brought the vehicle in. I returned to the dealership immediately and explained the situation. The service department acknowledged that their inspection included checking the lights and stated that the bulbs were functioning properly when they first received the vehicle. They then kept my car for another hour while I waited again in the lounge. After diagnosis, they confirmed the bulb had failed and replaced it. However, they attempted to charge me for both parts and labor. I explained to the Repair Manager, Chris, that the vehicle was delivered to them with all lights functioning properly, their own inspection confirmed that fact, and the vehicle was returned to me in worse condition than when it was received. Regardless of whether the bulb failure was coincidental, the issue occurred while the vehicle was in their custody and care. After repeated discussion, they agreed to waive the labor charge only if I paid for the bulb itself. What made the experience worse was the interaction afterward. While I was waiting to pay, the service manager repeatedly insisted that his employees did not cause the bulb failure and that I could not prove otherwise. I explained that proving fault was not the point. Good customer service would have recognized that the problem arose during their possession of the vehicle and handled the inexpensive bulb replacement as a courtesy. Instead, I spent roughly three hours at the dealership over an oil change and left feeling that my time and long-term loyalty meant very little. I have serviced this vehicle at Stoler Lexus since purchasing it and have brought it there for nearly 60,000 miles of maintenance. Unfortunately, this experience completely undermined the trust and goodwill that had been built over the years.

It’s always a pleasure coming to Stoler Lexus of Farmingdale. Lisa and Lori as well as the the guys bringing you into the service area. I’m so thankful and grateful for all of your support. I look forward to seeing you soon. Thank you

Lorenzo is very caring and always sees that I’m treated properly! What a great job!

My battery died on my hybrid. Had to towed in. Spoke to Victor, the service manager. He was fantastic. Helped me tremendously. Took care of the problem—battery replacement—asap. The service assistant and Millie the receptionist were very helpful. Made everything easy.

No hassle transaction with personalized service. Great experience all around. Definitely coming back next time.