Reviews
Working with Customer to solve a problem
Took a lot of time to exsplain all options & best way to solve it
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
7 cars and counting !
I have now bought 7 cars from Nicole Elder from Suburban Ford of Sterling Heights. They are very professional and courteous. By far the best Ford Dealership in Michigan.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We're so glad you consistently have wonderful car buying experiences with us! Customer service & satisfaction is always a top priority, and we look forward to helping you out with the next one!
Suburban Ford Sterling Heights, Mi
My first vehicle was a 2013 Explore My sales person Mr. Franzoni took Great care of me, so when my lease was up I went to him again and he put me in a 2015 F-150. He got me approved fast and I appreciate everything Suburban Ford have done for me, Thanks
- Customer service 4.0
- Buying process 3.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Durban Ford Experience
I recently posted my low mileage Cadillac EXT on line, and quickly received some offers. Jim Phaelin from Suburban Ford Sterling Hts. contacted me and wanted to see the truck. It was in great shape and he made me an offer on-the-spot! He got his truck and I got a very nice check. I would recommend Suburban Ford to anyone looking for a new or used vehicle. Thank you Surban Ford of Sterling Hts. & thank you Mr. Phaelin.
- Customer service —
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're glad we were able to give you a great price on your Cadillac EXT! Thank you for working with us, and we hope to serve you again in the future!
Very friendly and helpful and gave a good deal
I shopped a number of ford dealers and this was the best deal and everyone was very friendly and helpful. Very satisfied with the entire process.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're very happy to hear that you had such an enjoyable dealership experience! Customer service is our number one priority, and we look forward to serving you again!
The only place I will buy a car!
I have now bought 7 cars from Suburban Ford of Sterling Heights, Go see Nicole Elder she will take excellent care of you. They are very professional and courteous. By far the best Ford dealership in Michigan.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
My Go To Ford Dealership
I just leased my 5th vehicle from Suburban Ford. Unlike other dealers they listened to ME as the customer and didn't defer to my husband. There were no games on pricing and they showed me the vehicle I asked for - not the one that cost a lot more. I gave them minimum content criteria and a price target and they found the vehicles that worked - Couldn't ask for anything more. I look forward to my next vehicle!!
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the great feedback and continued business with us! We're delighted to hear that we found you the perfect vehicle at the right price. We want our customers to leave satisfied just like yourself. Enjoy the new vehicle, and we look forward to helping you out with the next one!
Best Service
Always the Best in ALL WAYS I have been buying cars there for over a decade and return each and ever time without going to any other dealerships. They take personal care of all your needs working with your budget and financing to get you out of the door smiling with those new keys to a new Ford
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Tom, we are happy you had such a great experience at our dealership. Customer service is our number one priority and we look forward to serving you again in the future!
Best Service Ever
I have been leasing Ford cars from Suburban Ford of Sterling Heights for over a decade because their service department is outstanding and their salespeople are those whom you can trust to give you the best deal to fit your budget.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Very eager and helpful to the customer
Very nice experience being at Suburban Ford. Was a very pleasant experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did not make a purchase
It's always nice to hear from our customers. We are very happy to hear you were so satisfied with your dealership experience. We look forward to working with you again in the future!