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Suburban Ford of Sterling Heights

(3,271 reviews)
Visit Suburban Ford of Sterling Heights
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–6:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 10:00am–3:00pm 8:00am–2:00pm
Sunday Closed Closed
2016 consumer dealer award
View 2 awards
2016 consumer dealer award 2015 consumer dealer award
New (877) 274-7607 (877) 274-7607
Used (877) 873-7492 (877) 873-7492
Service (866) 904-1885 (866) 904-1885

Reviews

(3,271 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Suburban Ford of Sterling Heights from DealerRater.

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Great service and great place to take care of your

Suburban Ford of Sterling Heights is our go to place to take care of our car. It is easy to set an appointment at the times that are suitable for you, it is also opened late on some days and opened on Saturday. Services are well explained and completed very promptly. I would highly recommend Suburban Ford for both service and for car purchase as well. You feel appreciated being a customer there.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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nice clean new look.

the sales staff was very professional i will keep buying my cars there.great experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Excellent experience

Purchased 2012 Escape, love the car. Was Looking at other used Escapes at other dealers. Went to Suburban Ford web site found 3 different Escapes that we were looking for. During Lunch made quick trip to dealer, saleman knew exactly where all 3 were. Took a test drive in the one I like best. Picked it up the next day. Full tank of gas, even a new license plate and no hassles. Will definitely go back for our next car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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customer service

I brought my Mustang 2013 in for an oil change everyone was very professional and the, the waiting time was except able, and in a comfortable area.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Kyle Dahl at Suburban Ford Sterling Heights

October 2014 Leased a 2015 Escape from this dealer. Kyle Dahl was our salesman and we really enjoyed working with him. He is a genuinely friendly guy whose first price offer to us was substantially better than 4 other Ford dealers we had visited. We had excellent communication with him throughout the transaction and after the delivery as well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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RV is the best!

Great sales staff. My salesman, RV, took all the time I needed to get the exact truck I wanted.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Excellent Service Department

What a great dealership !!! I have had my 2011 F150 serviced at Suburban Ford of Sterling Heights since I purchased it new in 2011. There service department has gone out of there way to insure my vehicle has received the quality care I expect, there well trained staff do a great job from start to finish. I feel very comfortable with all my regular maintenance and service repairs that I have had done by them and have referred them to friends many times all with positive feedback.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great Dealship

Joe was very, very professional. Made sure everything was up to my expectations. His finance girl was a real gem. She went over everything, and help out tremendously.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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my new 2014 ford egde is just wondeful,

my salesman Anthony Ventimiglia is very serious minded, well mannered, and will do what ever it takes to make my buying experience perfect. Within two days I drove out with a new Ford Edge and love it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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no high pressure sales tactics

I want to thank Suburban Ford for changing the way I felt about used car dealerships. My Salesperson Dave Bercel was a great guy to work with and he took the time to explain any and all questions I had. I was treated with kindness and respect. I will definitely recommend Dave and suburban Ford to all my family and friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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