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Suburban Ford of Sterling Heights

(3,264 reviews)
Visit Suburban Ford of Sterling Heights
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–6:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 10:00am–3:00pm 8:00am–2:00pm
Sunday Closed Closed
2016 consumer dealer award
View 2 awards
2016 consumer dealer award 2015 consumer dealer award
New (877) 274-7607 (877) 274-7607
Used (877) 873-7492 (877) 873-7492
Service (866) 904-1885 (866) 904-1885

Reviews

(3,264 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Suburban Ford of Sterling Heights from DealerRater.

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Ford C Max

My husband and I just leased a C Max. It has all the bells and whistles on it . Our salesman was excellent explaining all of the features. The rep that did all the paperwork was a very courteous young man as well. We have had nothing but wonderful service in the past two years that we also leased our Focus. Any problems the service dept took care of very efficiently. Thank you Suburban Ford !!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Buying my First Ford

I am in the process of buying my first Ford, so far the experience with Suburban has been great. The salesman has been very helpful and friendly. Looking forward to finalizing the deal and driving off with my new Ford Escape.

Rating breakdown (out of 5):
  • Customer service
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Our new car purchase

We just purchased a new car from Suburban Ford In Sterling Heights. We had a very pleasant experience and everyone there seemed totally focused to help us to make the right decision. We purchased a new Fusion Titanium with all the bells and whistles. The salesman gave us a complete explanation of all the functions, even though it took a lot of time. Overall, we were very happy with both the salesman and the dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Shopping experience

I am shopping for a new vehicle and decided to give Ford a try. I was able to take a test drive on the vehicles that I was considering. Suburban has a good selection in their inventory and their sales people are knowledgeable with their vehicles. They also have their own printed brochures that were helpful in coming up to speed on the options that were available on a particular model.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Great salespeople, very professional dealership

Great sales team and selection. My wife and I had a great experience at Suburban Ford. They worked with us on our trade ins and we were so happy we ended up buying two cars. The only thing that could have beem a little better is if the process was a little faster. Overall we were very happy amd would buy anotjer vehicle there.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 2.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great Experience

This is my third lease through suburban ford and as usual a great experience all around.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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F-150 Overall fantastic buying experience

Love my new F-150. The power of the ecoboost v6 is impressive. The whole purchase experience & quality of the truck made my first new Ford purchase in 24 years left me wondering: "why did I wait this long"!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Good Experience

I purchased an older Corvette from Suburban. The buying experience was fine and, although there were some minor problems with the car (as I mentioned, it's older) that weren't communicated prior to the 250+ mile drive to see it, we were able to arrive at a price that I was satisfied with and we drove it home. Brandan made us feel welcome and made the overall experience a positive. I would shop them again if I was looking for a car.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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James was extremely knowledgeable and extremely...

James was extremely knowledgeable and extremely courteous. My experience at Suburban Ford with James was great! Business at Suburban Ford sure did improve from 10 years ago. Thank You Suburban Ford!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Excellent Service provided by the Sales Department,...

Excellent Service provided by the Sales Department, especially, "Eddie". He provided great advice and guidance that helped my make a GREAT SELECTION of a FORD ESCAPE. I HIGHLY RECOMMEND "EDDIE".

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.