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Suburban Chrysler Dodge Jeep RAM of Troy

(2,090 reviews)
Visit Suburban Chrysler Dodge Jeep RAM of Troy
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–6:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–6:00pm
Saturday 10:00am–4:00pm 8:00am–2:00pm
Sunday Closed Closed
2016 consumer dealer award
View 2 awards
2016 consumer dealer award 2015 consumer dealer award

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New (844) 338-8863 (844) 338-8863
Used (844) 338-8912 (844) 338-8912
Service (844) 338-9219 (844) 338-9219

Inventory

See all 663 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since April 2021.

Service center

Phone number (844) 338-9219

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–2:00pm
Sunday
Closed

Meet our employees

Kyle Huber headshot
Kyle Huber
Sales Consultant
(15 reviews)
Todd Trayner headshot
Todd Trayner
Sales Consultant
(7 reviews)
Jarod Bell headshot
Jarod Bell
Sales Consultant
(40 reviews)
Justin Bajoka headshot
Justin Bajoka
Financial Services Manager
(31 reviews)
Alan Bradley headshot
Alan Bradley
Financial Services Manager
(24 reviews)
Reggie Williams headshot
Reggie Williams
Sales Consultant
(22 reviews)
Chad Kozumplik headshot
Chad Kozumplik
Variable Sales Manager
(53 reviews)
Elliot Ryan headshot
Elliot Ryan
General Sales Manager
(36 reviews)
Florin Gojcaj headshot
Florin Gojcaj
Sales Consultant
(26 reviews)
Joe Craddock headshot
Joe Craddock
Service Advisor
(11 reviews)
John Gerrard headshot
John Gerrard
BDC Manager
(85 reviews)
Maria Kovach headshot
Maria Kovach
Sales Consultant
(62 reviews)
Fred Gregory headshot
Fred Gregory
Service Manager
(32 reviews)
Stuart Smith headshot
Stuart Smith
Variable Sales Manager
(28 reviews)
George Toubassi headshot
George Toubassi
Rental Administrator
(25 reviews)
Jim Elder III headshot
Jim Elder III
General Manager
(7 reviews)
Scott Viau headshot
Scott Viau
Sales Consultant
(6 reviews)
Brendan Fry headshot
Brendan Fry
Pre-Owned Vehicle Manager
(5 reviews)
Ryan Goulette headshot
Ryan Goulette
Service Advisor
(5 reviews)
Wes McConney headshot
Wes McConney
Financial Services Manager
(4 reviews)
Markel Powell headshot
Markel Powell
Service Advisor
(4 reviews)
Adam Smart headshot
Adam Smart
Sales Consultant
(4 reviews)
Jacob Nows headshot
Jacob Nows
Sales Consultant
(3 reviews)
George Johnson headshot
George Johnson
Sales Consultant
(2 reviews)
Lucille Hutchinson headshot
Lucille Hutchinson
Sales Consultant
(1 review)
Shawn Kada headshot
Shawn Kada
Sales Consultant
(1 review)
Cassandra McDonald headshot
Cassandra McDonald
Senior Sales Support
(1 review)
Jermaine Rollins headshot
Jermaine Rollins
Sales Consultant
(1 review)
Pjetr Sinishtaj headshot
Pjetr Sinishtaj
Sales Consultant
(1 review)
Ian Cavender headshot
Ian Cavender
Parts Advisor
Duleer Enwia headshot
Duleer Enwia
Sales Consultant
Grant Evans headshot
Grant Evans
Sales Consultant Assistant
Olivia Gonzalez headshot
Olivia Gonzalez
BDC Representative
Edwin Gonzalez Jr headshot
Edwin Gonzalez Jr
Sales Consultant
Jay Guiles headshot
Jay Guiles
Sales Consultant
Jacob Hallberg headshot
Jacob Hallberg
Service Administrator
Devon Hinkle headshot
Devon Hinkle
Service Director
Roza Lulgjuraj headshot
Roza Lulgjuraj
F&I Clerk
Mika Miller headshot
Mika Miller
Parts Manager
Tim Nolan headshot
Tim Nolan
Sales Consultant
Ronald Shamoon headshot
Ronald Shamoon
Sales Consultant
Austin Stacey headshot
Austin Stacey
Parts Advisor
Chicken Trayner headshot
Chicken Trayner
Chief Morale Officer
Jorden Wade headshot
Jorden Wade
Service Advisor
Clarence Williams headshot
Clarence Williams
Sales Consultant

Reviews

(2,090 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Suburban Chrysler Dodge Jeep RAM of Troy from DealerRater.

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Jarod is AMAZING!

Jarod is AMAZING! My son was purchasing his first vehicle with financing. It can be an intimidating experience if you've never purchased/financed a vehicle before. I went for moral support and guidance. That being said, Jarod was so very clear in explaining the entire process to my son, I really didn't need to be there. I have met many salespeople in my life, many very good but I have never met anyone in sales with as much genuine passion for assisting others as Jarod has. I also want to mention how great Alan, in finance, was. He worked very hard to make sure my son was able to get reasonable financing in no time at all. This experience with Jarod and Alan, has restored my trust and confidence when buying a used vehicle. I truly hope that Suburban CDJR of Troy recognizes how fortunate they are to have Jarod representing them to regular, everyday people! Jarod....thank you, thank you, thank you from the bottom of our hearts.

Jarod is AMAZING!

Jarod is AMAZING! My son was purchasing his first vehicle with financing. It can be an intimidating experience if you've never purchased/financed a vehicle before. I went for moral support and guidance. That being said, Jarod was so very clear in explaining the entire process to my son, I really didn't need to be there. I have met many salespeople in my life, many very good but I have never met anyone in sales with as much genuine passion for assisting others as Jarod has. I also want to mention how great Alan, in finance, was. He worked very hard to make sure my son was able to get reasonable financing in no time at all. This experience with Jarod and Alan, has restored my trust and confidence when buying a used vehicle. I truly hope that Suburban CDJR of Troy recognizes how fortunate they are to have Jarod representing them to regular, everyday people! Jarod....thank you, thank you, thank you from the bottom of our hearts.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Congratulations to your son on his new vehicle! We sincerely appreciate your feedback about Jarod, Alan, and the team. Thank you for trusting Suburban Chrysler Dodge Jeep Ram of Troy! We'll see you and your son next time.

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We have now used Maria for 3 car leases.

We have now used Maria for 3 car leases. I send all of my friends to her. She makes purchasing a vehicle SO easy. She is extremely knowledgeable and friendly. She always goes above and beyond and makes the sometimes stressful process of purchasing a car enjoyable. Highly recommend!

We have now used Maria for 3 car leases.

We have now used Maria for 3 car leases. I send all of my friends to her. She makes purchasing a vehicle SO easy. She is extremely knowledgeable and friendly. She always goes above and beyond and makes the sometimes stressful process of purchasing a car enjoyable. Highly recommend!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Sarah, thank you so much for your kind words and continued support! We truly appreciate your recommendation and look forward to working with you again at Suburban Chrysler Dodge Jeep Ram of Troy.

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Great salesman, does an amazing job at finding each

Great salesman, does an amazing job at finding each customer the right car for them. Highly recommend!

Great salesman, does an amazing job at finding each

Great salesman, does an amazing job at finding each customer the right car for them. Highly recommend!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Cam, thank you for your business and your five-star review! We hope to see you again at Suburban Chrysler Dodge Jeep Ram of Troy. Drive safe!

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Jarod was a awesome sales person, I have went to two

Jarod was a awesome sales person, I have went to two dealerships out of my life finance two cars talk to two Sales Man the Jarod was the third one was the best one I ever spoken and talked to and got me in the car that I ever always dreamed. I really appreciate him so much. I will recommend and refer anyone that I know to go to him. Thanks you for help and support Jarod

Jarod was a awesome sales person, I have went to two

Jarod was a awesome sales person, I have went to two dealerships out of my life finance two cars talk to two Sales Man the Jarod was the third one was the best one I ever spoken and talked to and got me in the car that I ever always dreamed. I really appreciate him so much. I will recommend and refer anyone that I know to go to him. Thanks you for help and support Jarod

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We’re so happy to hear that Jarod made your dream car a reality at Suburban Chrysler Dodge Jeep Ram of Troy! Thank you for the glowing review and recommendation. Enjoy your new ride!

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Jarod Bell is a fantastic salesman, he knew everything

Jarod Bell is a fantastic salesman, he knew everything about the Jeep I purchased. He had all the paperwork in order and ready to go, the process went smoothly. I’ve purchased many cars in the past and he is one salesman I would be a repeat customer. Great choice Suburban having Jarod Bell on your team.

Jarod Bell is a fantastic salesman, he knew everything

Jarod Bell is a fantastic salesman, he knew everything about the Jeep I purchased. He had all the paperwork in order and ready to go, the process went smoothly. I’ve purchased many cars in the past and he is one salesman I would be a repeat customer. Great choice Suburban having Jarod Bell on your team.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi Becky, congratulations on your new Jeep! We're delighted to hear that Jarod made the process so smooth. Thank you for choosing Suburban Chrysler Dodge Jeep Ram of Troy, we look forward to seeing you again!

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A very honest and helpful person who focuses on

A very honest and helpful person who focuses on solutions. Wishing them all the best in their future endeavors.

A very honest and helpful person who focuses on

A very honest and helpful person who focuses on solutions. Wishing them all the best in their future endeavors.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your support and kind words about our team! We wish you all the best down the road.

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I purchased my 2016 Jeep Compass in April.

I purchased my 2016 Jeep Compass in April. I brought my vehicle to this dealership on Tuesday August 12th for it's first maintenance (Oil Change, Tire Rotation, etc.). The service representative Markel Powell was very accommodating and professional. He escorted me to the customer waiting area where I sat down/relaxed, had a cup of coffee, and watched a little TV! Mr. Powell returned later (not very long), to inform me that my vehicle had been serviced and was ready. To my surprise, Mr. Powell had my vehicle washed too!

I purchased my 2016 Jeep Compass in April.

I purchased my 2016 Jeep Compass in April. I brought my vehicle to this dealership on Tuesday August 12th for it's first maintenance (Oil Change, Tire Rotation, etc.). The service representative Markel Powell was very accommodating and professional. He escorted me to the customer waiting area where I sat down/relaxed, had a cup of coffee, and watched a little TV! Mr. Powell returned later (not very long), to inform me that my vehicle had been serviced and was ready. To my surprise, Mr. Powell had my vehicle washed too!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with Markel at Suburban Chrysler Dodge Jeep Ram of Troy! We're pleased he made your service visit seamless and enjoyable. Safe travels in your 2016 Jeep Compass!

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Jarod Bell was an excellent salesman.

Jarod Bell was an excellent salesman. He went above and beyond in providing all the information needed for our purchase.

Jarod Bell was an excellent salesman.

Jarod Bell was an excellent salesman. He went above and beyond in providing all the information needed for our purchase.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

It's feedback like this that makes our day! We will pass along your kind words to Jarod. Thank you from all of us at Suburban Chrysler Dodge Jeep Ram of Troy.

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Stolen vehicle on your watch .

Stolen vehicle on your watch . Dodge Durango RT 2016 / December 2024 before Christmas . Service advisor on vehicle .

Stolen vehicle on your watch .

Stolen vehicle on your watch . Dodge Durango RT 2016 / December 2024 before Christmas . Service advisor on vehicle .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review. I'm truly sorry to hear about your experience with the stolen vehicle. This is a serious matter, and we are committed to addressing it promptly. Please reach out so we can discuss this further and find a resolution together. Thank you, Elliot Ryan - General Sales Manager - elliotryan@lithia.com

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Convenient with great availability.

Convenient with great availability. Helpful staff and I had a quick turnaround on my oil change.

Convenient with great availability.

Convenient with great availability. Helpful staff and I had a quick turnaround on my oil change.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Suburban Chrysler Dodge Jeep Ram of Troy for your automotive needs! We look forward to working with you again soon.

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