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Suburban Toyota of Troy

(1,438 reviews)
Visit Suburban Toyota of Troy
Sales hours: 10:00am to 4:00pm
Service hours: 10:00am to 4:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–6:00pm 7:00am–6:00pm
Wednesday 9:00am–6:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00pm–6:00pm 7:00am–6:00pm
Saturday 10:00am–4:00pm 10:00am–4:00pm
Sunday Closed Closed
2021 consumer dealer award
View 2 awards
2021 consumer dealer award 2020 consumer dealer award
New (844) 338-9645 (844) 338-9645
Used (844) 338-9733 (844) 338-9733
Service (844) 339-0023 (844) 339-0023

Reviews

(1,438 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Suburban Toyota of Troy from DealerRater.

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Very professional, & hassle-free dealership experience....

Very professional, & hassle-free dealership experience. Exceptional customer service from Matt Traylor...fast, friendly, knowledgeable & goes the extra mile. Great buy at a great price!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

We are so happy to read such a great review about Suburban Toyota of Troy!

Excellent Service.

Very helpful and professional. Always a very good experience. Its very possible when the time comes I will purchase another Toyota. Thank you for all your help.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Always truthful and honest... would definitely buy my...

Always truthful and honest... would definitely buy my next vehicle from them because the service is so good! Wish all my vehicles were Toyota’s so I could get this level of service

Rating breakdown (out of 5):
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  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for taking the time to leave a review for us at Suburban Toyota of Troy. We're happy we could meet your expectations!

I had the privilege to work with Lazer when purchasing my...

I had the privilege to work with Lazer when purchasing my new car. Lazer is the best sales person ever! He is very knowledgeable, understanding and patient, sincere and kind, and he went above and beyond to find me the perfect car and he did, love my CHR. Thank you Lazer for your help!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Hi, thank you so much for your positive comments about Suburban Toyota of Troy!

Peggy was absolutely amazing! She couldn’t have made the...

Peggy was absolutely amazing! She couldn’t have made the car buying process any easier.She greeted me with a smile as I walked in, and showed me multiple different options on a Rav4. I came in with a pre-approval with capital one, and Matt Stone was able to secure a better interest rate then was shown online.I was in an out the door in less than half an hour. I am extremely happy with the process and would definitely recommend Peggy Beattie and Matt stone to my friends and family. Thank you so much for making this a wonderful process!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Ibrahim, thank you so much for your high rating!

They took care of everything very quickly. The service...

They took care of everything very quickly. The service advisor, Steven, said he would have to order the bushings for the sway bar. He set up an appointment for tomorrow

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.
Dealer response

We are very happy we could provide you with a positive experience!

Fast and smooth process

Peggy Beattie was extremely helpful and made the lease return and new vehicle purchase experience a breeze! I only had to return my RAV4 and sign the papers for the purchase of the new one. Peggy is a very knowledgeable consultant with low-pressure sales, no BS, and get customer happy approach, which I really appreciated. I highly recommend her service if you are shopping for a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Eva, thank you for your kind words and this wonderful review!

Leased a car from Leng Huang and she told me that they...

Leased a car from Leng Huang and she told me that they have a gmc dealership so they can take my car and not charge me for my last 2 months and my disposition fee. She then told us we will get a check for the the 2 months of payments and the fee would be waived. After waiting almost a month for my check I have received it but not only was a charged a disposition fee when I called Leng Huang she said all this want true and that I should be happy with the deal I Got

Rating breakdown (out of 5):
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  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
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0 people out of 0 found this review helpful.
Dealer response

Muey, We are sorry that your experience was not as expected. We take great pride in our customer service here at Suburban Toyota. We have reviewed all of your paperwork and are available to discuss anytime at your convenience. If you have any further questions, please feel free to reach out to me at (248)979-9461. Dave Gottschalk General Sales Manager Suburban Toyota of Troy (248) 979-9461 dgottschalk@suburbancollection.com

Had a great experience, everyone was knowledgeable and...

Had a great experience, everyone was knowledgeable and friendly, excellent experience will recommend the dealer to friends , car was extremely clean and well prepared for delivery.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Excellent Service!

Fast and friendly service! I highly recommend bringing your vehicle here for all service! The oil change and rotation package is very affordable and any additional service is done by factory technicians so you know they know what they are doing!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.