Suburban Ford of Ferndale

Chris was a great and helpful sales rep and the whole experience was wonderful and we were treated with highest regard and respect.

I feel confident with this purchase I trust suburban for the Ferndale Staff in used cars. They Really know all makes features in all models

Found a used truck I was interested in on CL so I decided to take a drive to Suburban Ford of Ferndale to take a look at it. I got there before open hours but Dave Askew was there and answered any questions I had. He then introduced me to Anthony Charles who got me in the truck for a test drive and I was sold. Colleen in finance got me a great plan and the whole deal took less than 2 hours. The whole deal was a pleasure along with Dave, Anthony and Colleen. It's worth the trip to see them if you are looking a new used car or truck.

My experience started via the website, which was well laid out and user friendly. After finding a couple cars I was interested in, I decided to visit the dealership. Anthony quickly had me test-driving one of the cars while my old car was being appraised for trade-in. I was able to select the car I wanted, got good value on my trade and had the deal wrapped up in no time. Colleen was clear and concise as she explained the paperwork. All told, in about 2 hours, i was in my car driving off the lot. Couldn't have asked for a better experience.

The whole process was excellent, from dealing with Dave the used car manger before hours to Anthony my salesman and Colleen in finance. I will definitely suggest Suburban Ford of Ferndale to any of my friends looking for a new or used car.

My salesman, Darin F, provided outstanding service with a smile. He was polite, patient and eager to satisfy my requests and questions regarding my trade in. Brad R was also a pleasure to work with. Thank you and keep up the good work Suburban Ford!!

It is always a pleasant experience to go to the service department at Suburban Ford. Our adjuster, Brian L, is always very efficient and personable as is all of the staff in this service department and I have been privileged to meet and talk with every one of them. The waiting area in the service department is very comfortable, and one can watch TV while having coffee or tea. Joe Lane was very caring and helpful in regarding a fee charged last year. I feel very confident that all my service needs will be dealt with honestly and efficiently. I highly recommend this dealership and have referred them to several of my friends. Sincerely, Beverly R.

Nick Burns helped me find the vehicle that was right for our family, an AWD Ford. Nick answered all my questions, no matter how naive or trivial some seemed. He was diligent in his communications and truly focused on finding the right fit for us. Being genuinely friendly and refreshingly transparent, Nick along with other Suburban employees I met made the whole process smooth and enjoyable.

My sales guy was Nick Burns. Nick was genuinely friendly, patient and helpful. He helped me get the best lease deal on a AWD Ford Edge and even got the color I wanted. He answered all my questions, even some that may have seemed trivial. If he didn't have an immediate answer to a question, he would find out and get back to me. Nick has good communication skills, makes an effort to find out "what you want" and made the buying experience enjoyable. I would definitely refer someone to Suburban Ford.

Andre Davis at Suburban in Ferndale made the whole process of leading a new Ford Flex very easy. He is a "car guy" and knew the features really well. I would recommend him to others who are looking to get into a Ford.