DESOTO Ford

Was never contacted by the dealership. Previous contact with the dealership I was was told that the price was $6000. more than what your add showed.

I never beleveid will have in my Life a service that bad at a Dealership

In January 2025, I purchased a 2024 Ford F-150 from DESOTO Ford. Along with the vehicle, I also purchased an extended warranty and GAP insurance. In October, I refinanced my auto loan and obtained a new GAP insurance policy, which required canceling the original GAP insurance. I mailed all required cancellation documents to DESOTO Ford. When I first called, Luke, the Finance Manager, confirmed that the GAP insurance would be canceled and that I would receive a partial refund by check. However, despite sending the paperwork a long time ago, the check has still not been mailed to the address I provided. Every day the GAP insurance remains active, I am losing money from the refund amount. In addition, I have been calling the office weekly to follow up. Each time, I am told that Luke is on the phone and that he will call me back, but I have never received a return call and have been unable to reach him directly. While the vehicle purchase process was smooth, the lack of follow-up, poor communication, and unresolved finance issues after the sale have been extremely disappointing. This situation should have been handled much more promptly and professionally.

I needed to replace my car quickly and went to Desoto Ford. Fortunately I was met by Juan Ryan. Thru the entire process he was professional but personable. I was very stressed over purchasing a vehicle however he just walked me thru the process, kept his sense of humor despite my stress and made the experience enjoyable. He is an asset to Desoto Ford. They are lucky to have him. Not only do I love my new Bronco but I left there feeling secure in my decision. Just a great group of people.

I was in a situation that required me to purchase a new vehicle within a short period of time. I had the good fortune of meeting Juan Ryan. I can not express how he took a situation that had me stressed and made it one of the most pleasurable experiences I have had. He is a great asset to Desota Ford.

Colton was are salesman and I can’t say enough about him. He said he was new at his job but he was as professional as any other seasoned salesman. I will recommend him to all my friends. Every question we asked he answered. Tom Grega

I live in Naples and found a car I loved at Desoto. I gave them a call, and they took care of everything for me before I even arrived! When I got there, the car was ready to go—clean, prepped, and waiting. All I had to do was sign the paperwork and drive off in my new car. Outstanding customer service from start to finish!

buyer beware.... great car 2022 Expedition but they slide in fees on the contract that were not included in the advertised price. slid in an extended warranty for 4,000.00 and called and emailed the following day to cancel and could not get their finance mgr Doug to return calls or emai. short version is it took over 3 months to get their finance mgr refund and still trying to get the tax paid in the warranty refunded but cannot get anyone to respond. good luck with this dealer. they would rather have bad reviews than provide Good customer service. All this for 300.00

Joey's bio says if you want an honest and upfront experience, come see him. I agree!! Just plain talk. If I hadnt bought the car, we would have shook hands and talked about family... Good job!

Very unprofessional and unorganized, I scheduled an appointment for Monday 2/24 due to a fluid leak near the engine area. After 3 days of my unit being there, I still did not receive an update. I called and was transferred to "ABBY" and the circus started. She could not tell me when my unit will get looked at. I told her my appointment was Monday, it is Wednesday, you have no idea when my unit will get looked at? Her reply, "I might get to it by Friday", apparently their appts are only for drop offs, I asked, why wasn't this explained when I made the appt? She was very dismissive and rude, I asked to speak to a manager, she stated: "she is the one in charge of RV's" and would not transfer to a mgr. I do not appreciate this type of service, as I am a Service Manager for a local dealership, this type of behavior has no place in a customer service role. Never allow one person to bring the house down, managers should always be available when requested by a customer. Training and counseling go a long way, ABBY is in need of both. 0 out of 5 performance