Reviews
Great service - easy buying experience
I had very prompt responses both by email and by phone with Suburban Subaru. I informed the customer service rep of what I was looking for in a car (the model, trim, accessories, colors, etc.) and a competitor dealer quote. Suburban matched the quote and was able to get the exact car I wanted into the shop before the other dealer could. They didn't force a lot of add on items that I didn't want, which I appreciated. It was a pleasant purchase process!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Elizabeth, it?s always nice to hear from our customers. We are very happy to hear you were so satisfied with your dealership experience while shopping for your new vehicle. We look forward to working with you again when you're ready for another one!
Outback purchase
Suburban Subaru has given us our second pleasant buying experience. Thanks! Very friendly, hassle-free, stress-free and quick.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Sharl, congrats on the new Subaru Outback! We hope you enjoy your new vehicle, and we look forward to seeing you again!
Suburban Subaru
The buying experience was easy and stress-free. Everyone was very helpful and friendly.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Congrats on the new vehicle! We hope to serve you again!
headlight change and winshield wiper recall fixed
My sister and I both have a Subaru and have both had exceptional service from Mike any time we need service
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jennifer, we're glad to hear about your experience with us and we hope to serve you again in the future!
1st routine maintenance at suburban Subaru
Fast efficient service. Great personnel. Listened well and were friendly and professional
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Jamie, thanks for the review! We look forward to your next visit!
Nice service
I bought my forester from this dealer, and I have been there for regular servicing of my car. so far good. nice service!
- Customer service 5.0
- Buying process 4.0
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Amit, we're glad to hear you're enjoying your new Subaru Forester. We hope to work with you again!
outback service
Love the new facility.....good to eb able to drive in and be met straight away by a friendly face!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Stephen, thank you for the review! We are so excited to offer a new, larger facility. We appreciate the feedback!
Love Suburban Subaru and My New Subaru
I love everything about this dealership. From the time I stepped in the door I felt welcome and comfortable. I didn't feel pressured to purchase a car that day. Brian was so awesome to work with. I told him I had a pretty busy schedule but was really interested, he would check in via email and phone calls and made the process so easy. He was really willing to work with me. Working with their finance person was so relaxing! She walked through everything and explained everything. I didn't feel pressure to buy the extra packages but she was willing to answer all my questions and worked with me do what was best for me! Love Suburban Subaru!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Francine, thank you for taking the time to give us positive feedback. Quality and customer service is always our number one priority, and we?re happy to hear that Brian exceeded your expectations. Thank you again for choosing us, we look forward to having you as one of our valued customers for many more years to come!
Excellent Service
We just had our FIRST oil change, check points and, at our request, tires checked for air pressure. We were taken care of on time and the car was ready when told it would be. We really like Mike Jankowski and the way he treats his customers. He had seen us once before and remembered us even though it had nothing to do with repair. Our car was also washed and dried before being returned to us.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jean, thanks for the positive review. We are glad to hear your service experience with us was nothing short of excellent. We hope to serve you again in the future!
bill seng
Very prompt, attentive, and complete. They know what they are doing.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Bill, thanks for the positive review! We hope to serve you again in the future!