Reviews
Subaru Impreza service - 2/15/17
Prompt service and comfortable new waiting area. .
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thanks for the feedback! We hope to serve you again!
Subaru service
Excellent service, pleasant, efficient, even washed and vacuumed the car!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Julie, thanks for the great feedback! It's great to hear that your experience with us went well! We hope to serve you again!
Beverly Botsko Subaru Forester
Due to an illnes at home, I needed to have an expedited visit. The service desk and dealership did a great job of accomplising that for me. Also the car came back with a very nice wash job.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We are happy you had such a great experience at our dealership. Customer service is our number one priority and we look forward to serving you again in the future!
Crosstrek XV
Service Department is awesome. My Service Consultant, Mike, is the Best. Always doing everything he can to make me comfortable and happy. The sales department on the other hand is a different story. While waiting on my car to be serviced, I was scheduled to test drive an Outback. After entering the showroom of which there were no customers, not a single Sales Consultant said hello or even acknowledged me. Needless to say, I passed on the Outback test drive and am no longer interested. If it were not for my Service Consultant I would not go back to this dealership.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
We are sorry to hear about your recent experience with us. If you would like to speak further, we would like to try and rectify the situation. Please contact our New Vehicle Manager, James Cagle at 248-649-2300 or jcagle@suburbancollection.com, at your earliest convenience.
Great Experience. Great Customer Service
Very friendly and honest staff. After having a horrible experience with my last car purchase, they made this transition from Ford to Subaru the easiest and certainly most enjoyable experience. They understood me checking out all details and aspects and did not rush my sales experience. Very pleased. James and Rick, among others were very helpful and super friendly.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jessica, it?s always nice to hear from our customers. We are very happy to hear you were so satisfied with your dealership experience. We look forward to serving you again in the future!
Suburban Subaru Customet
Suburban Subaru provides outstanding customer service. I would not hesitate in recommending this dealership to anyone interested in purchasing a new car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Kelly, we are happy you had such a great experience at our dealership. Customer service is our number one priority and we look forward to serving you again in the future!
Feedback Subaru Outlook
All the service Dept employees who I spoke with went above to beyond to accommodate my needs.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Margaret, we are happy you had such a great experience with our service department! Customer service is our number one priority and we look forward to serving you again in the future!
Great car buying experience!
They got me the car that I wanted at the price I wanted. It was very easy.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Chelsey, congrats on the new vehicle! We hope to serve you again!
Suburban Subaru
Leon Potts was pleasant,informative,efficient, and made this transaction a very nice experience.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Garry, thanks for the great feedback! We hope to serve you again in the future!
Service after the Sale
From the initial online experience to the final signature..a great way to go. Top notch sales people that will search out the best car for you. A Follow up phone call to ensure you are satisfied.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Elaine, we are happy you had such a great experience shopping for your new vehicle with us! Customer service is our number one priority and we look forward to serving you again in the future.