Easy Honda

We contacted Easy Honda about a vehicle advertised online at $13,998 and asked in writing for an itemized out-the-door quote with no add-ons. When we came in, the buyer’s order added “optional dealer installed” items that were not optional: $3,295 reconditioning, $799 LoJack, and $2,999 Pro Pack (total $7,093). That raised the selling price to $21,091 and the out-the-door total to $22,808.36. We asked them to remove the add-ons or offset them with an equal price reduction. They refused, so we walked out. I’m also submitting formal complaints to the appropriate consumer protection agencies and to Capital One Auto Navigator.

We contacted Easy Honda about a vehicle advertised online at $13,998 and asked in writing for an itemized out-the-door quote with no add-ons. When we came in, the buyer’s order added “optional dealer installed” items that were not optional: $3,295 reconditioning, $799 LoJack, and $2,999 Pro Pack (total $7,093). That raised the selling price to $21,091 and the out-the-door total to $22,808.36. We asked them to remove the add-ons or offset them with an equal price reduction. They refused, so we walked out. I’m also submitting formal complaints to the appropriate consumer protection agencies and to Capital One Auto Navigator.

Hello, I bought a car from Easy Honda, and I have not been able to get my registration. I bought the car in May 2025 and here we are in January 2026, and I still can't get my registration. I go to the front desk, and they search all their paperwork, and they tell me that they do not have it. They told me to contact Finance and the guy that did my paperwork is no longer employed there. Do not buy a car from Easy Honda as the paperwork they gave me expired after 60 days and I cannot get help anyone there. I have gone there several times and get the same response; I have emailed and no response. I am illegally driving my car due to Easy Honda. Do not buy from Easy Honda.

They ran my credit once they knew they couldn’t get me approved they stopped answering my phone calls. So unprofessional.

Stay away if you’re buying USED. They don't care about customers that don’t buy brand new Hondas. I had to call over the course of two months to get my license plate shipped to me and then I had to cancel my extended warranty because it was a scam. Two months after getting the car, it had huge issues and the warranty covered nothing. Of course they wouldn’t answer my phone calls about canceling my warranty until I reported them to the state of Texas. Now barely a year later the transmission went out, I believe they lied about the condition of the car.

Wonderful and speedy experience. Gabriel Lopez was friendly, professional and experienced. I can’t remember the finance manager’s name but he was also speedy in getting us out of there and on the road in our new car. We live an hour from this venue so it was wonderful that Gabriel was very willing to do as much as possible remotely. Thanks Gabriel. Looking forward to doing more business with you in the near future. ❤️🩷❤️ I would recommend this friendly dealership to anyone.

This is not a reputable business to purchase a vehicle. They sold a vehicle which was never delivered. Two weeks later of providing excuses, they said the engine was bad . The company never notified the lender that the vehicle was not delivered so it was showing on the credit report. The dealership is also being delayed with returning the deposit. It has been 25 days and no deposit nor updates to the lender have been provided. This is poor customer services.

Tried to help my sister and neice not get taken advantage of by a dealership while I was in another state. They test drove various cars, decided what they liked told me and I went searching. Identified the car we wanted on Honda's CPO site. It was a 2025 CR-V Hybrid in Blue, Sport-L, HondaTrue Certified with 1070 miles.Perfect. I confirmed it on the easyhonda website. Made the call. Called and spoke to Schelsy. Worked out a price, sent it off to my sister and niece. They went and got the financing. Everything looked good...until they showed up on Monday. Strike 1 She gets there and they said that Schelsy no longer worked there. Strike 2 Then they try to renegotiate the HondaTrue certification and charge my sister a "certification fee" of $2000 more than the LISTED PRICE. She called me, I told her on speaker phone in front of them to walk out. They are messing with you and trying to lie, walk out. So she did....they tried to say they would do it at cost for $900. I told her to tell them they are lying and trying to bait and switch the advertised price. Walk out. Then they said...Schelsy did the paperwork wrong and that they were "willing" to forego the costs of the HondaTrue certification (as advertised on their site AND Honda's Certified pre-owned site. My sister ran off to get the check from NavyFederal and came back with what they had agreed to before Strike 3. Strike 3 After messing with my sister they "assesed" her trade in on a 2017 Mercedes Benz. They offered her ~$8400 and a net of about $4400 after paying the note off. Well, they lied again. They wrote the paperwork as an offer of about $4400 total and sent her off to F&I. The Finance guy went to try and get it corrected because it seemed like an oversight based on what they told my sister. The sales person, Mike Romain had told her the net was ~$4400 after the trade and payoff. Then tried to say, he didn't know and quietly tried to say something along the lines of, how about you just buy this from us and go sell your Mercedes seperately? When challenged with explaining their attempts to mislead again, he just kept focusing on closing the sale, not the agreed upon terms of it. My sister demanded her check back and walked out. The horrible people responsible for these blatant attempts to MISLEAD my sister wasted more than 5 hours of her and my nieces time. Shame on them. They made every attempt to lie to my sister and get her to pay more. I am sending a detailed report to Honda Corporate about their attempts to misrepresent the advertised price of a HondaTrue Certified vehicle and force customers into something other than advertised and represented. SHAME ON YOU, EASY HONDA of Houston, Texas. Your tactics and behavior represent the very worst of your industry. Not at all very Texan of you, either.

DO NOT BUY A CAR FROM THIS DEALERSHIP!! THEY WILL RIP YOU OFF!! I thought I was buying a $26K HR-V. When I got the loan paperwork from the lender, they hit me for $40K. I still haven't gotten the documents from the dealership to see what all they added on.

I visited Easy Honda after seeing a certified pre-owned Pilot listed on HondaCertified’s website. I was ready to buy if everything checked out. As soon as I arrived, I was put off by a group of salesmen loitering by the entrance—it felt like I was about to be swarmed the moment I stepped out of my car. Still, I wanted to check out the Pilot, so I got out and spoke with a salesman named Jeremiah. I told him what I was there for, and he informed me I had parked on the new car side and that the used inventory was across the lot, separated by a U-Haul building. He offered to call and confirm the car was there. After a quick check, he told me it was in stock. Excited, I said we’d just walk over and asked him to meet us there. He agreed. But instead of heading that way, Jeremiah walked off in the opposite direction. Odd, but we proceeded to the other lot anyway. Another salesman eventually approached us, and when I gave him the stock number, surprise: the vehicle wasn't there. I can only assume Jeremiah misled us just to get us to the used lot. We looked at a few other options but left soon after—none matched what I came for. As we walked back through the new car lot, I saw Jeremiah spot us… then immediately duck around a corner. It seemed like he was avoiding us entirely. Huge waste of time. Zero stars. We ended up heading to Russell & Smith Honda, where I was treated with respect and actually bought a brand-new 2025 Pilot Black Edition. The experience there was like night and day.