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Johnstons Toyota

(1,556 reviews)
Visit Johnstons Toyota
Sales hours: 9:00am to 5:00pm
Service hours: 8:00am to 4:00pm
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Sales Service
Monday 9:00am–7:00pm 7:30am–5:00pm
Tuesday 9:00am–7:00pm 7:30am–5:00pm
Wednesday 9:00am–7:00pm 7:30am–5:00pm
Thursday 9:00am–7:00pm 7:30am–5:00pm
Friday 9:00am–6:00pm 7:30am–5:00pm
Saturday 9:00am–5:00pm 8:00am–4:00pm
Sunday Closed Closed
2026 consumer dealer award
View 4 awards
2026 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award
New (845) 394-2155 (845) 394-2155
Used (845) 394-2156 (845) 394-2156
Service (845) 394-2157 (845) 394-2157

Inventory

See all 228 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since November 2022.
Johnstons Toyota is proud to be a family owned and operated Toyota dealership located in New Hampton NY. Just celebrating our 54nd year in business in May of 2014 Johnstons continues to be an asset to the community and the customers they serve by finding new an innovative ways to provide high quality service and give back.
I Got My Toyota At Johnstons Toyota!!

Service center

Phone number (845) 394-2157

Service hours

Monday
7:30am–5:00pm
Tuesday
7:30am–5:00pm
Wednesday
7:30am–5:00pm
Thursday
7:30am–5:00pm
Friday
7:30am–5:00pm
Saturday
8:00am–4:00pm
Sunday
Closed

Reviews

(1,556 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Johnstons Toyota from DealerRater.

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Johnstons Toyota was wonderful.

Johnstons Toyota was wonderful. Stuck out of state while traveling, Blair and the service dept took us in (without an appt), diagnosed our problems and got us quickly back on the road. Our experience would only have been better if they had free coffee - wait the did have free coffee. Thank you Johnstons

Johnstons Toyota was wonderful.

Johnstons Toyota was wonderful. Stuck out of state while traveling, Blair and the service dept took us in (without an appt), diagnosed our problems and got us quickly back on the road. Our experience would only have been better if they had free coffee - wait the did have free coffee. Thank you Johnstons

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're delighted our team helped you get back on the road. Thank you for choosing Johnstons Toyota and sharing your experience.

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I had hybrid malfunction in my Rav 4 so I called the

I had hybrid malfunction in my Rav 4 so I called the dealer right away and Carlos took me in same day and checked it. It was smooth and didn’t pay a dime because I still have the warranty. He even had the rental car ready for me when he told me they need to keep it for few days to get it checked thoroughly what’s wrong with it. Kudos to the whole team especially Carlos he’s an awesome guy! Thank you all

I had hybrid malfunction in my Rav 4 so I called the

I had hybrid malfunction in my Rav 4 so I called the dealer right away and Carlos took me in same day and checked it. It was smooth and didn’t pay a dime because I still have the warranty. He even had the rental car ready for me when he told me they need to keep it for few days to get it checked thoroughly what’s wrong with it. Kudos to the whole team especially Carlos he’s an awesome guy! Thank you all

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Rose, it's wonderful to hear you had such a smooth experience with Carlos and the team. Thank you for trusting Johnstons Toyota with your RAV4. Safe travels!

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CJ listened to my needs & offered great suggestions!

CJ listened to my needs & offered great suggestions! No pressure, simple shopping experience. Courteous group, too. I've found a new auto dealer!

CJ listened to my needs & offered great suggestions!

CJ listened to my needs & offered great suggestions! No pressure, simple shopping experience. Courteous group, too. I've found a new auto dealer!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Amy, fantastic to hear CJ and the team made shopping easy and pressure-free! Thanks for choosing Johnstons Toyota - we look forward to serving you again.

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I just bought a fourth vehicle from Johnstons Toyota and

I just bought a fourth vehicle from Johnstons Toyota and I am very satisfied. Jonathan and Manny made the purchase go smoothly. I will continue to buy vehicles here and continue to refer others to purchase their vehicles here

I just bought a fourth vehicle from Johnstons Toyota and

I just bought a fourth vehicle from Johnstons Toyota and I am very satisfied. Jonathan and Manny made the purchase go smoothly. I will continue to buy vehicles here and continue to refer others to purchase their vehicles here

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your fourth vehicle from Johnstons Toyota! It's great to hear Jonathan and Manny made the process smooth. We appreciate your loyalty and referrals!

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I had an excellent experience at Johnstons Toyota!

I had an excellent experience at Johnstons Toyota! From the moment I walked in, the entire team was welcoming, professional, and genuinely helpful. The process was smooth, straightforward, and completely stress-free. A huge thank you to Madison for helping me pick out my 2026 Toyota Camry. Madison was knowledgeable, patient, and really took the time to understand what I was looking for. She answered all my questions thoroughly and made sure I felt confident in my decision. I never felt pressured — just supported. If you’re in the market for a new vehicle and want a dealership that values customer service and professionalism, I highly recommend Johnstons Toyota. Ask for Madison — you won’t be disappointed!

I had an excellent experience at Johnstons Toyota!

I had an excellent experience at Johnstons Toyota! From the moment I walked in, the entire team was welcoming, professional, and genuinely helpful. The process was smooth, straightforward, and completely stress-free. A huge thank you to Madison for helping me pick out my 2026 Toyota Camry. Madison was knowledgeable, patient, and really took the time to understand what I was looking for. She answered all my questions thoroughly and made sure I felt confident in my decision. I never felt pressured — just supported. If you’re in the market for a new vehicle and want a dealership that values customer service and professionalism, I highly recommend Johnstons Toyota. Ask for Madison — you won’t be disappointed!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on your new Toyota Camry, Artie! We're delighted to hear Madison and the team made your car-buying journey smooth and stress-free. Thank you for choosing Johnstons Toyota; we hope to serve you in the future!

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I took my RAV4 in for scheduled maintenance, Judy was

I took my RAV4 in for scheduled maintenance, Judy was fantastic, got me out in record time !!! Have been going to Johnstown’s for over 20 years, absolutely will continue !!! Judy also answered a technical question that I had !!!Very knowledgeable !!

I took my RAV4 in for scheduled maintenance, Judy was

I took my RAV4 in for scheduled maintenance, Judy was fantastic, got me out in record time !!! Have been going to Johnstown’s for over 20 years, absolutely will continue !!! Judy also answered a technical question that I had !!!Very knowledgeable !!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your glowing five-star review of Judy and the team! We appreciate your continued confidence in her and look forward to welcoming you back to Johnstons Toyota in the future!

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Wasn't too happy with service on my car the hose on the

Wasn't too happy with service on my car the hose on the intake was left off mistakes do happen but technicians should be more careful and attentive

Wasn't too happy with service on my car the hose on the

Wasn't too happy with service on my car the hose on the intake was left off mistakes do happen but technicians should be more careful and attentive

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Christopher, I'm sorry to hear about your recent service visit. We aim for meticulousness in our work, and I'd like to better understand what happened so we can make things right. Please give me a call at your earliest convenience. Thank you, Chris Lee - General Manager - (845) 374-8600

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Professional, good service, close to home, friendly,

Professional, good service, close to home, friendly, eager to help, easy to contact, prompt replies

Professional, good service, close to home, friendly,

Professional, good service, close to home, friendly, eager to help, easy to contact, prompt replies

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for your confidence in Johnstons Toyota! We appreciate your business, Anthony.

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We purchased our 2023 Highlander last year.

We purchased our 2023 Highlander last year. Since then we have had our car serviced there 5 times for oil changes and general maintenance. We find the service to be exceptional. Highly recommend.

We purchased our 2023 Highlander last year.

We purchased our 2023 Highlander last year. Since then we have had our car serviced there 5 times for oil changes and general maintenance. We find the service to be exceptional. Highly recommend.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Matt, we're delighted to hear that you've consistently had a positive experience with our team. Thank you for recommending Johnstons Toyota and we look forward to serving you again in the future!

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I walked in not knowing exactly what I wanted in a

I walked in not knowing exactly what I wanted in a vehicle . Natacha was so patient and listened to both what I thought I wanted and didn't. There was no pushy sales pitch and she was quick to come up with resolutions to issues I had. The process was also not an all day thing! I can't thank Natacha and the dealership enough for making this a great experience! Gabby in finance rocked it out as well! Thank you so much for all your help!

I walked in not knowing exactly what I wanted in a

I walked in not knowing exactly what I wanted in a vehicle . Natacha was so patient and listened to both what I thought I wanted and didn't. There was no pushy sales pitch and she was quick to come up with resolutions to issues I had. The process was also not an all day thing! I can't thank Natacha and the dealership enough for making this a great experience! Gabby in finance rocked it out as well! Thank you so much for all your help!

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We are grateful for your business and your fantastic feedback! It's wonderful to hear that Natacha, Gabby, and our team made your experience at Johnstons Toyota smooth and enjoyable. Congratulations on your new vehicle! See you next time!

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