Reviews
Always a great experience...
I can always trust that I will be treated with professionalism and courtesy when I service my vehicles here. everything is explained in a way that I can understand, and the prices are very fair... They are quick to get my vehicle back to me when promised, and always squeaky clean!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I would like to thank you for taking the time to provide your feedback, it was our pleasure to assist you. I am glad that you were satisfied with the way in which we helped you with your vehicle's servicing needs and we wish you continued luck with your Lexus! If you feel that you may require assistance before then, please feel free to contact me at, (866) 813-1665. Jennifer Barbieri, Service Manager.
service
So happy with the service I received at this dealership. Everyone from the bottom up was a pleasure to deal with. Both your service managers Rino & Jennifer were extremely professional & friendly. You should be proud of this amazing team!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I would like to thank you for providing such wonderful feedback, it was our pleasure to assist you. I am glad that you were happy with the service in which you received and I wish you continued success with your Lexus! If you should ever require further assistance with anything relating to your car, please feel free to contact me at, (866) 813-1665. Jennifer Barbieri, Service Manager.
Superb quality service from Lexus
I've been to many service centers and keep coming back to Bayridge Lexus because of its quality service to their customers. Steve Chan is one that stands out the most. He has always been instrumental to addressing my needs to ensure my car runs great for me and my family. Guiding me through the details in plain simple form. You now have a loyal customer because of this dealership and its people. Thanks.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to provide your feedback, it is appreciated. I am happy to learn that you were satisfied with the assistance in which I provided you with and I wish you continued success with your Lexus! If you should ever require further assistance with your vehicle's servicing needs, please feel free to contact me at, (866) 813-1665. Steve Chan.
service
I was referred to this place by a friend. Rino Lacerra helped me with my car and what they had to fix. They did good work and the price was good. I recommend this service center to everyone and will definitely use this service center again.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I would like to thank you for providing your feedback and recommendation, both are appreciated. I am glad that you were happy with your experience at our Service Department and I wish you continued success with your Lexus! If you should require further assistance with anything car related, please feel free to contact me at, (866) 813-1665. Rino Lacerra.
Happy with service
I came in for my 5,000 mile service and Anil was very nice.. I didn't have an appt and he was happy to take my car in. This is my 3rd car I brought from this dealer .. And will definitely see more of me.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for taking the time to provide your feedback to us, it was my pleasure to assist you with your vehicle's servicing needs. I am glad that you were satisfied with the assistance in which I provided to you and I wish you continued luck with your Lexus! If you feel that you require further help with anything relating too your vehicle, please feel free to contact me at, (866) 813-1665. Anil Dhanpat.
Excellent Service Consultant
I dealt with Matthew Mcalphine who took his time and explained how my car was going to be taken care of. The day I brought my car in, he asked pertinent questions. My car was ready when he told me it would be, and he again carefully went over what had been done. Matthew is very professional and courteous ... .an A+ consultant and I will now ask for him when my car is being serviced. I was very happy he was assigned to me. Thank you, Matthew
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I would like to thank you for taking the time to provide your feedback, it was my pleasure to assist you with your vehicle needs. I am glad that you were happy with your experience and I wish you luck with your new Lexus! If you should require further assistance with anything relating to your car, please feel free to contact me at, (866) 813-1665. Matthew Mcalphine.
Excellent Salesman
I recently purchase a 2016 GS 350 from BayRidge Lexus which by the way this is my 3rd purchase. My salesmen Mustafa Topu was excellent, he listen to what I had to say, I told him what I wanted and he went to work to find me my car. He was very professional he called me back when he said he would, I did not have to track him down. This is why I only deal with BayRidge Lexus, I never had a bad experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, I would like to thank you for taking the time to provide your feedback to us, it was a pleasure to assist you with your vehicle purchasing needs. I am glad that you were happy with the service in which I provided you with and I wish you luck with your new car! If you should ever feel like you require further assistance with anything vehicle related, please feel free to contact me at, (866) 813-1665. Mustafa Topu.
Not even interested in sales
Came in today to look at GX460, oddly enough it was not in their showroom. What was worse is that nobody even came up to us, we were wondering around the showroom with 4 sales guys enjoying their time at the concierge table. Even when we looked at them, that did not prompt any of them to come up to us. We walked out without even a hello.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Very bad service
don't ever buy a car lease this place, end of the day you will nightmare and head-heck
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hello, I am saddened to learn that you are upset with your dealership experience and I would like to listen to your concerns. Customer satisfaction is extremely important to us and your situation will be addressed. I would like to invite you to come in, or to call me, in order for me to correct this. I could be reached at, (866) 813-1665. Eugene Woods, General Manager
Bad service
When i was going to buy my new car Lexus Rx350 sport i was very disappointed at how i was treated.They tried to give me a different model.I called the dealer to know when the car is coming,i called him a lot of times and left him a voicemail but he never responded.The sales person was Amed.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hello Mr. Garrido, I would like to apologize for the unsatisfactory experience you had at our dealership and I would like to correct this for you. Your needs are important to us and we value your business. I would like to invite you to come back in, or speak with me over the phone, so that I may listen to all of your concerns. My number is, (866) 813-1665. Eugene Woods General Manager