Koeppel Mazda

★☆☆☆☆ We purchased a 2021 Tesla Model 3 (VIN ending 1939) from this dealership on 24th June 2026, and this has become one of the most frustrating post-purchase experiences we've had — and it's ongoing. Within days of delivery, we noticed the right rear tire was repeatedly losing air. We simply took it in to get that one tire looked at and fixed — we had no reason to expect anything more than that. Instead, an independent inspection at Costco and Jiffy Lube (Ashburn, VA — Work Order #240, Invoice #4041) uncovered a much bigger problem with the vehicle itself: - The car was delivered with two completely different tire models installed — Goodyear Eagle LS2 tires on the driver's side (front and rear), and Michelin Extra Load (XL) tires on the passenger's side (front and rear). - The driver-side tires are rated at load index 94V, while Tesla's required specification for this vehicle is load index 98V with Extra Load (XL) construction. That's not a minor difference — it's roughly a 10-12% gap in how much weight each tire is certified to safely carry, which matters a lot on a heavier EV like this. - The driver-side tires are standard-load construction, not Extra Load like the passenger side. Extra Load tires have reinforced sidewalls built to handle higher pressure and weight — mixing standard and extra-load construction side to side means the car handles load transfer differently on each side. - The driver-side tires carry no Tesla "T" approval marking at all (Tesla-approved tires are marked T0, T1, T2, or T3), meaning they were never verified for compatibility with this vehicle's chassis and motor torque — while the passenger side tires do carry Tesla approval. - There's also a significant tread depth difference between the two sides (7/32" on the driver's side vs. 4/32" on the passenger's side), which affects rolling circumference and can interfere with how the car's per-axle traction and stability control systems read wheel speed. Given the severity of these findings — mismatched load ratings, mismatched construction, and a tread depth gap that can interfere with how the car reads wheel speed — this is a genuinely dangerous condition to drive in, affecting handling, braking, and stability at any speed. The moment we learned of these risks, we made the decision to stop driving the car entirely. Since then, we've had to rely on daily cabs or ask friends for rides just to commute to work, which is not only disrupting our routine but also creating a real financial burden on top of everything else. Here's what's made this worse: we've been trying to get this resolved for over a week now. - Our salesperson initially said he'd speak to the manager, then asked us to get an independent inspection — which we did and shared with him immediately. - After that he said, this is oil changing company. - Then says, they want to up sell tiers. - After that, he stopped responding entirely. - We've called the dealership dozens of times since last week and sent multiple detailed emails with the full inspection report attached to the sales team, the sales manager, and the service manager. - Sales people say, service people needs to deal with this and service people say this is used cars sales manager's part. - Each time, we're told someone is "busy," "on leave," or "will call back" — and no one ever does. We are not asking for anything unreasonable — simply that the dealership honor a basic expectation that a car is delivered with matched, spec-compliant tires. Our paperwork from the dealership explicitly covers any issues within 3,000 miles or 3 months of purchase, and we are well within that window on both counts. We have all documentation, timestamps, and the inspection report ready to share.

The car dealer, David Chin and the gentleman handling the warranty were the ultimate professionals. They were both straight forward and honest. I would not hesitate to buy from them again.

Koeppel Mazda exceeded my expectations on every level! Went in for a trade-in/lease as a 1st time buyer and the experience was outstanding. Extra credit & appreciation to my sales specialist, Raul Jiminian, who was friendly, accommodating, professional and extremely helpful at every turn, from our initial meeting to the “test” drive, all without feeling pressured to make any quick decisions regarding what to consider next. If you’re interested in any kind of Mazda vehicle, go to Koeppel Mazda - they won’t let you down!

Raul, Tom & Saiful were AMAZING!! I bought a car last year, came back to do a trade in. Again, absolutely friendly and very knowledgeable and quick! Love them! Raul has officially been adopted as a member of our family. I bless them!

Raul was very helpful and made everything easy. 3rd lease here since 2020. Will always come back here!

Great service at this location. Special thanks to Raul, Tom and Saiful for being so friendly and accommodating with my Mazda CX-5 lease renewal. It is my 3rd car from this dealership. Everybody is very professional, helpful and knowledgeable. Thank you

Special thanks to JOHN LAM Brand Specialist@ Koeppel Mazda, for having guided us in the process of leasing a Mazda cx50. Great knowledge of each and every one of the steps to follow, both financially and technically. His presentation of the vehicle was clear, simple but concise. Great help in all aspects, very kind and patient in responding to all our concerns.

We had an absolutely wonderful experience at Koeppel Mazda, northern blvd location in Queens working with our dealership specialist Kamal. From the very first text message to the final steps of purchasing our car, Kamal guided our family through every part of the process with professionalism and care. He was incredibly responsive when setting up appointments and provided clear, precise instructions that made everything easy to understand. What could have been a stressful experience turned into a smooth and seamless one thanks to his organization and attention to detail. What truly stood out was Kamal’s consistently positive attitude. He treated not only us but every customer with patience, respect, and genuine enthusiasm. It made the entire experience enjoyable and stress-free. We are so grateful for his support and would highly recommend him to anyone looking to purchase a vehicle. He truly goes above and beyond!

Koeppel Mazda and Rakib were very kind and accommodating to my needs! I got everything I needed in a timely manner!

Rakib was great! He was very helpful and explained any questions I had. He was very informative and is good at what he does. I would recommend him to others