Reviews
Nasir was very professional, courteous and patient throughout the process. A pleasure to work with him.
Nasir was very professional, courteous and patient throughout the process. A pleasure to work with him.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
After a disappointing experience elsewhere, it was refreshing to work with the service team at Garden City CDJR. I brought my 2018 Jeep Wrangler JL with the eTorque system in for a diagnostic on the 48V hybrid battery pack. I had some unusual readings from the BPCM using JScan and wanted to have it checked with wiTECH, the factory diagnostic tool. It wasn’t a major repair, but it was the kind of preventative diagnostic that most owners wouldn’t normally request. Ms. Santiago, my service advisor, was attentive from the start. Because I came in with a lot of technical details, she brought over Mr. Chenei, one of the master technicians, so I could explain everything clearly. Both of them understood what I was asking for and performed the diagnostic without issue. They gave me a clear explanation and peace of mind that the hybrid battery pack wasn’t showing signs of imminent failure. They also proactively took care of another issue with the vehicle while I was there. Additionally, I had a good conversation with Mr. Dorceus, who wasn’t my assigned advisor but offered helpful insight on how different CDJR service departments handle things. It’s rare to find a service department that actually listens, takes the time to understand the concern, and treats customers with respect. I left feeling like my questions were taken seriously, and I’ll definitely be returning to Garden City for future service.
After a disappointing experience elsewhere, it was refreshing to work with the service team at Garden City CDJR. I brought my 2018 Jeep Wrangler JL with the eTorque system in for a diagnostic on the 48V hybrid battery pack. I had some unusual readings from the BPCM using JScan and wanted to have it checked with wiTECH, the factory diagnostic tool. It wasn’t a major repair, but it was the kind of preventative diagnostic that most owners wouldn’t normally request. Ms. Santiago, my service advisor, was attentive from the start. Because I came in with a lot of technical details, she brought over Mr. Chenei, one of the master technicians, so I could explain everything clearly. Both of them understood what I was asking for and performed the diagnostic without issue. They gave me a clear explanation and peace of mind that the hybrid battery pack wasn’t showing signs of imminent failure. They also proactively took care of another issue with the vehicle while I was there. Additionally, I had a good conversation with Mr. Dorceus, who wasn’t my assigned advisor but offered helpful insight on how different CDJR service departments handle things. It’s rare to find a service department that actually listens, takes the time to understand the concern, and treats customers with respect. I left feeling like my questions were taken seriously, and I’ll definitely be returning to Garden City for future service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Purchased a 2026 Chrysler Pacifica from Garden City Jeep. Eric and the team were knowledgeable, transparent about pricing, and never pressured me into making a decision. The trade-in offer was fair, financing was explained clearly, and the vehicle was delivered exactly as promised. After visiting several dealerships, this was by far the most professional and customer-focused experience. I would confidently recommend Garden City Jeep to anyone looking for a reputable Jeep dealer in New York.
Purchased a 2026 Chrysler Pacifica from Garden City Jeep. Eric and the team were knowledgeable, transparent about pricing, and never pressured me into making a decision. The trade-in offer was fair, financing was explained clearly, and the vehicle was delivered exactly as promised. After visiting several dealerships, this was by far the most professional and customer-focused experience. I would confidently recommend Garden City Jeep to anyone looking for a reputable Jeep dealer in New York.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Garden city is a great dealership! Full of kind helpful sales and service members!! Great place to go!
Garden city is a great dealership! Full of kind helpful sales and service members!! Great place to go!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
CHRIS WILSON WAS GREAT! VERY PROFESSIONAL AND TRANSPARENT. IF YOU ARE LOOKING FOR GREAT DEALS AND GOOD CUSTOMER SERVICE SEECHRIS THE SALES MANAGER.
CHRIS WILSON WAS GREAT! VERY PROFESSIONAL AND TRANSPARENT. IF YOU ARE LOOKING FOR GREAT DEALS AND GOOD CUSTOMER SERVICE SEECHRIS THE SALES MANAGER.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Brought my car into service and can’t say nothing bad about my experience from start to finish. I would never buy or service my cars from anywhere other than Garden City Jeep.
Brought my car into service and can’t say nothing bad about my experience from start to finish. I would never buy or service my cars from anywhere other than Garden City Jeep.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
This dealership is amazing. All the sales people are helpful and assist with any questions I had.
This dealership is amazing. All the sales people are helpful and assist with any questions I had.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
From the minute I walked in this dealership, I was treated so great and felt so welcome. Kenny was so nice and helpful in finding a car that was just perfect for me. He made the whole process seamless.
From the minute I walked in this dealership, I was treated so great and felt so welcome. Kenny was so nice and helpful in finding a car that was just perfect for me. He made the whole process seamless.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
The dealership was knowledgeable and very helpful and that is a reflection on the excellent customer service and management.
The dealership was knowledgeable and very helpful and that is a reflection on the excellent customer service and management.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Eric was great with helping me out in choosing the right car that works for me. Id definitely recommend anybody whos looking for a car see eric and go for a jeep. Very satisfied with my purchase in the jeep car. Excellent service
Eric was great with helping me out in choosing the right car that works for me. Id definitely recommend anybody whos looking for a car see eric and go for a jeep. Very satisfied with my purchase in the jeep car. Excellent service
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car