Atlantic Toyota

Friendly agents as well as a beautiful work space they took care of me with a loaner’s vehicle and I would recommend them for all your Toyota repairs

At my last service they stated that I needed a new battery at the cost of 500.00 dollars. I refused to pay that amount and found out that I didn’t need a new battery. Disappointed that they would cheat a customer so I will not be returning for service.

Went there for a recall item. It was completed in less time than expected. Thanks

The issue was resolved and repairs were made quickly..In addition the service advisor was really helpful.

Found on Atlantic Toyota Carguru where the car was listed as having no accidents, called to inquire about if the vehicle asked if any accidents was told no, went to test drive this vehicle then asked the salesperson if it had any accidents was told no, when I signed the paperwork for this vehicle asked again if it had been in any accidents but again was told no, and when the car was delivered signing the paperwork asked yet again if this car was in accident, was told no, only after I got the vehicle did I find out they had lied and in fact the vehicle had been in an accident, they had repaired the vehicle and sold it as no accidents. Got photos after the fact

The service advisor was helpful and nice . He made sure my concerns were met and taken care of .

I'm pretty sure they have shifted their service department to a commission program. I booked an oil change appointment through the link that was texted to me. $119 for an oil change. When I got there, the oil change was $129 By the time I picked the vehicle up, and after taxes, the oil change ended up costing over $160. I asked for a price on a replacement key fob: $520. Got a new OEM one online for $65, and found a company locally to program it for $25. Prior to picking up my vehicle, I was notified that I needed several "urgent" issues dealt with on my vehicle. Keep in mind, this is a 2 year old car with 28k miles on it: 4WD service $590 Rear brakes $490 HVAC service $290 Engine tune-up: minor tune-up $480 License plate bulb $50 So, I went in for an oil change, and was send a quote for an additional $1900 worth of "urgent" service requirements. I opted out of all of these services, and will be taking my business elsewhere moving forward. I feel like this is an incentive program for the service department instead of a maintenance department looking out for the safety of the customer. Shameful.

Always an excellent experience at Atlantic Toyota Service department. I see Judy, a service writer. Judy is extremely informative, professional and friendly. I had a pleasure to meet with Will, a salesman who discussed my options with me while I waited on my truck to be serviced. Great staff! Will be back to get my new tires.

Very well organized service. More sophisticated at each visit. Professional, helpful and friendly personnel. Neat and quick. Thank you for your service Atlantic Toyota of West Islip, see you next time!

The service department was incredibly efficient , kind and helpful . I was taken in on time and they explained exactly what they were doing . I was in and out so quick . Excellent service .