Atlantic Toyota

Very Disappointing Experience with Toyota Atlanta – Be Careful Before You Buy I had a very disappointing experience with Toyota Atlanta, and I feel that I was not treated fairly as a customer. During the purchase process, a Platinum Protection plan costing approximately $10,000 was added to my deal without my knowledge or clear consent. I believe customers deserve full transparency about every charge and add-on before signing any paperwork. On top of that, the vehicle was sold to me with multiple issues, including misaligned fenders. After the first service, the check engine light came on, and I was informed of an injector-related issue. Buying a car is a major financial commitment, and customers should be able to trust the dealership to be transparent about costs and to sell vehicles in proper condition. Instead, I am left dealing with unexpected expenses, vehicle problems, and serious concerns about how my purchase was handled. Based on my experience, I would urge anyone considering buying a car from Toyota Atlanta to carefully review every document, question all add-on products, verify the total price, and have the vehicle thoroughly inspected before completing the purchase. I hope management takes responsibility for these issues and works toward a fair resolution. This experience has seriously damaged my trust in the dealership. My recommendation: Keep copies of your purchase agreement showing the $10,000 Platinum Protection plan, photos of the misaligned fenders, and the service report documenting the injector issue. These records will strengthen your complaint. If you want, I can also make this review more aggressive and direct, emphasizing that you feel misled and demanding accountability from Toyota Atlantic west islip

The service advisor was helpful and nice . He made sure my concerns were met and taken care of .

I'm pretty sure they have shifted their service department to a commission program. I booked an oil change appointment through the link that was texted to me. $119 for an oil change. When I got there, the oil change was $129 By the time I picked the vehicle up, and after taxes, the oil change ended up costing over $160. I asked for a price on a replacement key fob: $520. Got a new OEM one online for $65, and found a company locally to program it for $25. Prior to picking up my vehicle, I was notified that I needed several "urgent" issues dealt with on my vehicle. Keep in mind, this is a 2 year old car with 28k miles on it: 4WD service $590 Rear brakes $490 HVAC service $290 Engine tune-up: minor tune-up $480 License plate bulb $50 So, I went in for an oil change, and was send a quote for an additional $1900 worth of "urgent" service requirements. I opted out of all of these services, and will be taking my business elsewhere moving forward. I feel like this is an incentive program for the service department instead of a maintenance department looking out for the safety of the customer. Shameful.

Always an excellent experience at Atlantic Toyota Service department. I see Judy, a service writer. Judy is extremely informative, professional and friendly. I had a pleasure to meet with Will, a salesman who discussed my options with me while I waited on my truck to be serviced. Great staff! Will be back to get my new tires.

Very well organized service. More sophisticated at each visit. Professional, helpful and friendly personnel. Neat and quick. Thank you for your service Atlantic Toyota of West Islip, see you next time!

The service department was incredibly efficient , kind and helpful . I was taken in on time and they explained exactly what they were doing . I was in and out so quick . Excellent service .

I have been bringing my Toyotas here for years. Tasha Drew is fabulous. She always makes sure my car is fixed right. They always make sure my car is running great which makes me very happy. I highly recommend Atlantic Toyota for all your service needs.

Atlantic Toyota is a phenomenal dealership that I will be exclusively going to and working with for any vehicle needs I have. Their service department is excellent, responsive, professional, and talented at what they do. Anytime I have ever called to make a service appointment, I am always relieved and glad to get to speak with a human representative and not an endless AI-robot maze of an answering system. Making appointments is easy and when I arrived, my advisor Tyler M. was wonderfully kind, professional, and courteous. I waited in the waiting area while my Camry was being worked on and was done & back on the road in no time. HIGHLY RECOMMEND.

Very good service from all the team, I didn’t have to wait for long time

Tasha is the best service advisor at toyota . I only deal with her . She is very honest and doesnt try to sell me unnecessary work