Reviews
I researched this dealership on dealerater.com and was...
I researched this dealership on dealerater.com and was very impressed by the dealership reviews and in particular salesman, John Fanuzzi. The positive reviews were right on! From the time I called and spoke to John to the time I drove away from the dealership with my new 2021 Ford Explorer ST, John and the team at Hassett put me at ease and made the entire buying experience an absolute pleasure. John is fair, honest and a really nice gentleman to spend time with and talk to. He is extremely knowledgeable and was able to answer every single question that I had and appeared to really enjoy the process and was very pleasant throughout. I will be look forward to being a customer of John Fanuzzi and Hassett for many years to come.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Donl, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Al made purchasing a certified pre-owned car easy. A...
Al made purchasing a certified pre-owned car easy. A great guy to work with. The whole team was unlike any other dealership. Genuinely friendly and helpful from first to last.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
I had gone to another dealer on the island who was giving...
I had gone to another dealer on the island who was giving me extremely high numbers for our lease before my sister recommended that I see Howard Strauss at Hassett Ford. Within 20 minutes of meeting the incredibly kind Howard, we had a deal that worked for our budget and picked up our beautiful new Ford Explorer a few days later. Everyone at Hassett was helpful & kind - exactly what you want when buying a new car.
- Customer service 5.0
- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your kind words and congratulations on your new vehicle! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. Please let us know if there is ever anything else we can do for you! Safe travels!
I purchased my truck at Hassett Ford and the service at...
I purchased my truck at Hassett Ford and the service at the Hassett Truck Center has been great. The folks in the service department are friendly and helpful. The problem is, however, there is a 30 day wait to get a courtesy car when you leave your vehicle for service. I have never had such a problem with any other dealership. My truck had to go in for emergency warranty service, and was told there would be no loaner available for 30 days. I had two options: Leave the truck and find alternate transportation for the 2 days the truck was being serviced, or come back in 30 days and get a loaner. This is unacceptable.
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!
More access to courtesy cars for loyal customers.
All the people at the dealership are very friendly and...
All the people at the dealership are very friendly and make you feel comfortable. It’s like walking into a friends house.this is my second lease from Hassett and I don’t think it will be my last.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!
I have had three caps put on my truck since I bought it...
I have had three caps put on my truck since I bought it in July of 2020. All three have leaked and filled the bed with water. The service manager has been great with the problem but I am still waiting for a solution. We have bought 4 vehicles and they have have been great but would like to get this resolved.
- Customer service 5.0
- Buying process —
- Quality of repair 3.0
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Hello, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!
I just bought 2 cars from Ray and my experience was...
I just bought 2 cars from Ray and my experience was excellent and she has followed up with me after I bought the cars and that means a lot to me.I will definitely recommend her to anyone and I will be getting another car from her when lease is over
- Customer service 5.0
- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your kind review; we are happy to pass along your comments to Ray here at Hassett Subaru! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!
Always friendly and accommodating they do a good job and...
Always friendly and accommodating they do a good job and stand behind their work I highly recommend Hassell for their great truck service. I’ve used other Ford truck service departments and theirs is the best on the Island
- Customer service 5.0
- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, your comments keep us motivated and working hard for all our guests! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!
Timothy Cappola was extremely helpful, pleasant and easy...
Timothy Cappola was extremely helpful, pleasant and easy to deal with. He made the whole experience extremely easy. I would recommend him to friend and family any time.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Hassett Ford! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!
One of the most pleasant and quick car buying experiences...
One of the most pleasant and quick car buying experiences I’ve ever had. Thanks to Jordan Schein. He was upfront and honest. Would definitely recommend when looking for a new Ford!
- Customer service 5.0
- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, congratulations on your new vehicle! We understand it is a big decision where you purchase your car from and we are grateful to have been chosen! Thank you for your business and we look forward to your next visit! Safe travels!
