Reviews
Very poor service department.
Very poor service department. Does not keep you updated on your vehicle at all. When you call they don’t return phone calls at all. It’s crazy I have to drive down to this ford place to see what’s going on with my car. The repairs we’re supposed to be fix I drove the car a block and the same thing happened I returned the car haven’t heard back from them since if there was a 0 you guys would get that.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
I appreciate you taking the time to share your experience with our service department. Here at Diamond Ford, we like to ensure that each and every vehicle is given the utmost attention to detail. I would like to speak to you about your experience, please feel free to reach out to me at any time. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586
Excellent experience, worked with us every step of buying
Excellent experience, worked with us every step of buying our new truck. Brian was amazing along eith the entire Diamond Ford staff.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and I hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you, Timmy. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586
Very good customer service.
Very good customer service. Happy with the turn out of my oil change and very fast no wait tome
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Yessenia, thank you for reviewing your service experience! I aim to provide time-efficient and exceptional service for our guests and I am proud that this was received during your time spent with us. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586
Service Advisor Barrett was outstanding.
Service Advisor Barrett was outstanding.. Since I was unable to be there, he worked with my son. Barrett was extremely Personable and helpful. Once my Bronco was dropped off, Barrett kept me apprised of the status throughout the day via Phone. Once my car was ready for pick up, my son was allowed to get my car and I paid the Bill over the phone. Barrett is extremely proficient, great to talk with and has a wonderful personality. All of my experiences with Barrett and Diamond Ford are enjoyable, pleasant and professional. Barrett is to be commended for his superior job.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Jean, thank you for the awesome feedback! You're right, Barrett is an excellent service adviser and I appreciate all he does for us! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586
Service was outstanding!
Service was outstanding! Definitely doing business with dealer again! Customer service is the best in this place. Very honest team.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Jessica, thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586
Excellent service on all four of my vehicles I highly
Excellent service on all four of my vehicles I highly recommend them for the service department
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments with our team! We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586
Everybody is always courteous and friendly when I bring
Everybody is always courteous and friendly when I bring my car In for service. I was surprised it was done less time than I thought it would be.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586
We had A fantastic experience Thank you all!
We had A fantastic experience Thank you all! We were welcomed by several friendly employees
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and I look forward to working with you again down the road. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586
Rene was very informative and had answers for all my
Rene was very informative and had answers for all my questions. He was very easy to speak with and showed great care for his customers. Eric and Tim were also great during the entire purchasing process. Highly recommend this team of individuals who made my experience exceptional!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. I look forward to working with you again! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586
Barrett awesome as always.
Barrett awesome as always. Provides the best service anyone can ask for. Has always gone above and beyond
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Chris, thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586