ABC Hyundai

STAY FAR AWAY FROM THIS DEALERSHIP! In their service department, they have disrespectful, untruthful employee for starters, tells a customer scheduled for service to take their car to another dealership. Lies about when the car would be finished, claimed a 48hr hold on warranty service, refused to call us when car was completed and refused to call an Uber for my wife. The car was brought to ABC on 8/21 in the morning and picked up on 8/24 only to find out it sat on their lot all weekend long because their employee lied and failed to contact us. Below is the service invoice with times and dates confirming the car was serviced and completed on the same day, Friday 8/21. Not only did this dealership lose my future services to my Hyundai but also lost a 100% brand new car purchase this week. Sorry DJ. I will be choosing another dealership, Centennial Hyundai for services and new car purchase. Thanks for the dealership recommendation Carrie!

STAY FAR AWAY FROM THIS DEALERSHIP! In their service department, they have disrespectful, untruthful employee for starters, tells a customer scheduled for service to take their car to another dealership. Lies about when the car would be finished, claimed a 48hr hold on warranty service, refused to call us when car was completed and refused to call an Uber for my wife. The car was brought to ABC on 8/21 in the morning and picked up on 8/24 only to find out it sat on their lot all weekend long because their employee lied and failed to contact us. Below is the service invoice with times and dates confirming the car was serviced and completed on the same day, Friday 8/21. Not only did this dealership lose my future services to my Hyundai but also lost a 100% brand new car purchase this week. Sorry DJ. I will be choosing another dealership, Centennial Hyundai for services and new car purchase. Thanks for the dealership recommendation Carrie!

Poorly mismanaged service dept who can wait 4 to 5 days just 4 a diagnosis be without a vehicle no way work pick up kids cars under warranty...should have loaners ....NEWSFLASH xxxxxxxx CATCH UP ON WORK B4 U TAKE IN MORE CARS JUST TO SIT ON LOT DAYS 4 NOTHING .......xxxxING WASTE .......STEVE THE SERVICE MANGER SHOULD B FIRED

I purchased a car with these guys. (Easily worst decision I’ve made in recent memory) for starters when I sat down in the finance office I was a bit thrown off by the fact that they didn’t try to sell me the extended warranty and didn’t try to sell me on all these extras. So as I’m signing the contract. I luckily notice a $3,000 “bundle” added in the list of costs. Listed literally only as “bundle” I ask about that and after stammering for a few seconds the finance guy says “oh that was a stipulation of getting your loan” which made no sense. He said “if you pop a tire or damage a rim it’s insurance to replace it” j never asked for. Nor approved a 3,000 “bundle” for my rims. He tells me “it’s just how we structured your deal and that’s how we got he approval. No. The bank doesn’t approve people easier when the price is increased more. Lies. Then I notice. They never tried to sell me gap insurance and in start looking through the pages and notice. “ oh. They didn’t try to tell me gap insurance as well. Because they added it on themselves without asking me. When asked about that. He gave me the same song and dance. It’s a stipulation my loan. (I called the bank the next day and asked Exeter if it was a requirement for my loan and they said “we never put that gap was required to get financed no” oh top of the lies and shadiness they waited to tell me that I couldn’t even take the car that day because it needed work done to it. Even though they knew that. They waited until the paperwork was signed and I was ready to go. They said I could pick it up the next day. Well the next day came. And no one calls anything. So I call them asking if it’s ready they say no. The part didn’t come in today. So 2 more days. I wait the two more days and I mention To them that the bank says they never required gap insurance and I told the manager Giovanni that I never got a copy of all the documents that I signed and demanded a copy of all the documents I signed he sends me to the finance guy. I tell him I needed copies of alll the documents I signed and he tells me he gave me copies of all the documents I signed. And so I asked him “if that’s true why do I remember signing a form you hand wrote information into and I don’t have a copy of that “ and he said I’m not gonna give you a copy. Of that. Which was my down payment agreement. .so despite the law saying they must provide all copies of the documents I signed. The finance guy decided he was above the law And on record refused to send me copies of all the documents that I signed. At that point I owed 1,000 dollars left in my down payment of 2,000 and I told them I wasn’t paying the rest of the down payment until I got copies of everything I signed. Instead of complying with the law and providing all the copies of documents I signed. They decided to “wind down” the deal and demand the car back. This place is so shady that they know I’d have a lawsuit so they just refuse to comply with their obligations and pull some shady stuff. Stay away from this place. They’re slimy.

Alex was a good Helper to get the car that we want thank you I really appreciate his help.

We had a fantastic experience buying a Tucson Hybrid at ABC Hyundai! The entire process started with a transparent, pressure-free online negotiation. When we arrived, our salesperson, Tony. Allen in F&I had all our paperwork ready to go, and made the signing process quick, professional, and pressure-free.

On April 29, ABC Hyundai verbally told us the 2026 Hyundai Ioniq 5 Limited we wanted was on the lot. This was after we specifically explained that two other local Hyundai dealers had already told us similar things, only for the cars to be gone when we arrived. We were trying to be careful. We drove to ABC, and once we got there, a different salesperson told us the vehicle had already sold. That was the first problem. If the website does not update in real time, then the dealership should physically verify that a specific vehicle is actually available before telling a customer to come in. Otherwise, the customer is wasting time based on information the dealership itself has not confirmed. ABC then said another one was coming from Georgia. We were told it was expected May 6 and would be ready May 8, so we placed a $2,000 deposit. I understand ABC does not control rail transport, shipping delays, or how quickly a high-demand vehicle moves. But they do control what they tell customers before taking money. If a date is only a loose estimate, that should be made very clear before a deposit is taken. May 6 passed with no meaningful update. On May 8, the supposed pickup day, the vehicle was still in transit and apparently not expected until May 14. My wife had to chase updates while I was recovering from major spine surgery. When we asked for our deposit back, management said I had to physically come in to “sign off,” but gave no clear reason why, even though the deposit was paid by card and the refund request was made in writing. They knew I had just had spine surgery and still offered no practical accommodation. The salesperson then became defensive. He repeated that it was a hot, in-demand car, said he could sell it in half an hour, and warned that “making demands” would not get results. Asking for my own $2,000 deposit back after the represented timing failed is not a demand. It is a basic customer request. This is a warning to buyers: do not rely on website inventory, verbal availability, arrival dates, or deposit terms unless everything is confirmed clearly in writing. Confirm the exact VIN, interior, arrival status, pickup timing, refund process, and whether they will require any in-person signatures before you put money down. ABC may respond by saying they did everything they could, that transportation delays are outside their control, that the vehicle was never guaranteed by a specific date, or that I was making demands. That does not address the actual issue. The issue is that we were first told a vehicle was on the lot when it was not. Then we placed a $2,000 deposit based on an expected arrival and pickup window that did not happen. Then we had to chase updates. Then, when we asked for the deposit back, I was told I had to physically come in after major spine surgery without a clear explanation why. That is not irrational. That is exactly the kind of thing other customers should know before placing a deposit. All of this could have been avoided with basic transparency: real-time verification before asking customers to drive in, clear language around uncertain arrival dates, upfront disclosure of refund requirements, and a practical accommodation when a customer who just had surgery asks for their own money back. Instead, the experience became poor verification, poor communication, poor refund handling, and unnecessary defensiveness once questioned.

Professional and easy to negotiate with Robert. Great team work and respect from Jeremy and JB. Amazing experience with our car. Best car experience. Outstanding

I attempted to purchase a Certified Pre-Owned (CPO) Ioniq 6 at ABC Hyundai, I identified several discrepancies between the vehicle's actual condition and its Carfax report. Most notably, the car exhibited unlisted hail damage and signs of a potential front-end collision. The manager made promises to make this right, I had already put a deposit down on the vehicle, they said they would swap it out for a better condition Ionic 6. After several visits nothing has been resolved and I still haven’t gotten my deposit back. Sharing this so someone else doesn’t get scammed, this vehicle is still on the lot and they have even raised the price.

I purchased a brand new 2025 Sante Fe two months ago now. I was told I would receive 2 keys to the vehicle, which is standard when purchasing a brand new car. To this moment they still have not given me my second key and do not care. David Buckner sales director made me fill out the survey with all 5 stars in exchange for ordering my second key. I lied on the survey about how terrible the experience was there in exchange for my key and still have not received my key.