ABC Hyundai

On April 29, ABC Hyundai verbally told us the 2026 Hyundai Ioniq 5 Limited we wanted was on the lot. This was after we specifically explained that two other local Hyundai dealers had already told us similar things, only for the cars to be gone when we arrived. We were trying to be careful. We drove to ABC, and once we got there, a different salesperson told us the vehicle had already sold. That was the first problem. If the website does not update in real time, then the dealership should physically verify that a specific vehicle is actually available before telling a customer to come in. Otherwise, the customer is wasting time based on information the dealership itself has not confirmed. ABC then said another one was coming from Georgia. We were told it was expected May 6 and would be ready May 8, so we placed a $2,000 deposit. I understand ABC does not control rail transport, shipping delays, or how quickly a high-demand vehicle moves. But they do control what they tell customers before taking money. If a date is only a loose estimate, that should be made very clear before a deposit is taken. May 6 passed with no meaningful update. On May 8, the supposed pickup day, the vehicle was still in transit and apparently not expected until May 14. My wife had to chase updates while I was recovering from major spine surgery. When we asked for our deposit back, management said I had to physically come in to “sign off,” but gave no clear reason why, even though the deposit was paid by card and the refund request was made in writing. They knew I had just had spine surgery and still offered no practical accommodation. The salesperson then became defensive. He repeated that it was a hot, in-demand car, said he could sell it in half an hour, and warned that “making demands” would not get results. Asking for my own $2,000 deposit back after the represented timing failed is not a demand. It is a basic customer request. This is a warning to buyers: do not rely on website inventory, verbal availability, arrival dates, or deposit terms unless everything is confirmed clearly in writing. Confirm the exact VIN, interior, arrival status, pickup timing, refund process, and whether they will require any in-person signatures before you put money down. ABC may respond by saying they did everything they could, that transportation delays are outside their control, that the vehicle was never guaranteed by a specific date, or that I was making demands. That does not address the actual issue. The issue is that we were first told a vehicle was on the lot when it was not. Then we placed a $2,000 deposit based on an expected arrival and pickup window that did not happen. Then we had to chase updates. Then, when we asked for the deposit back, I was told I had to physically come in after major spine surgery without a clear explanation why. That is not irrational. That is exactly the kind of thing other customers should know before placing a deposit. All of this could have been avoided with basic transparency: real-time verification before asking customers to drive in, clear language around uncertain arrival dates, upfront disclosure of refund requirements, and a practical accommodation when a customer who just had surgery asks for their own money back. Instead, the experience became poor verification, poor communication, poor refund handling, and unnecessary defensiveness once questioned.

On April 29, ABC Hyundai verbally told us the 2026 Hyundai Ioniq 5 Limited we wanted was on the lot. This was after we specifically explained that two other local Hyundai dealers had already told us similar things, only for the cars to be gone when we arrived. We were trying to be careful. We drove to ABC, and once we got there, a different salesperson told us the vehicle had already sold. That was the first problem. If the website does not update in real time, then the dealership should physically verify that a specific vehicle is actually available before telling a customer to come in. Otherwise, the customer is wasting time based on information the dealership itself has not confirmed. ABC then said another one was coming from Georgia. We were told it was expected May 6 and would be ready May 8, so we placed a $2,000 deposit. I understand ABC does not control rail transport, shipping delays, or how quickly a high-demand vehicle moves. But they do control what they tell customers before taking money. If a date is only a loose estimate, that should be made very clear before a deposit is taken. May 6 passed with no meaningful update. On May 8, the supposed pickup day, the vehicle was still in transit and apparently not expected until May 14. My wife had to chase updates while I was recovering from major spine surgery. When we asked for our deposit back, management said I had to physically come in to “sign off,” but gave no clear reason why, even though the deposit was paid by card and the refund request was made in writing. They knew I had just had spine surgery and still offered no practical accommodation. The salesperson then became defensive. He repeated that it was a hot, in-demand car, said he could sell it in half an hour, and warned that “making demands” would not get results. Asking for my own $2,000 deposit back after the represented timing failed is not a demand. It is a basic customer request. This is a warning to buyers: do not rely on website inventory, verbal availability, arrival dates, or deposit terms unless everything is confirmed clearly in writing. Confirm the exact VIN, interior, arrival status, pickup timing, refund process, and whether they will require any in-person signatures before you put money down. ABC may respond by saying they did everything they could, that transportation delays are outside their control, that the vehicle was never guaranteed by a specific date, or that I was making demands. That does not address the actual issue. The issue is that we were first told a vehicle was on the lot when it was not. Then we placed a $2,000 deposit based on an expected arrival and pickup window that did not happen. Then we had to chase updates. Then, when we asked for the deposit back, I was told I had to physically come in after major spine surgery without a clear explanation why. That is not irrational. That is exactly the kind of thing other customers should know before placing a deposit. All of this could have been avoided with basic transparency: real-time verification before asking customers to drive in, clear language around uncertain arrival dates, upfront disclosure of refund requirements, and a practical accommodation when a customer who just had surgery asks for their own money back. Instead, the experience became poor verification, poor communication, poor refund handling, and unnecessary defensiveness once questioned.

Professional and easy to negotiate with Robert. Great team work and respect from Jeremy and JB. Amazing experience with our car. Best car experience. Outstanding

I attempted to purchase a Certified Pre-Owned (CPO) Ioniq 6 at ABC Hyundai, I identified several discrepancies between the vehicle's actual condition and its Carfax report. Most notably, the car exhibited unlisted hail damage and signs of a potential front-end collision. The manager made promises to make this right, I had already put a deposit down on the vehicle, they said they would swap it out for a better condition Ionic 6. After several visits nothing has been resolved and I still haven’t gotten my deposit back. Sharing this so someone else doesn’t get scammed, this vehicle is still on the lot and they have even raised the price.

I purchased a brand new 2025 Sante Fe two months ago now. I was told I would receive 2 keys to the vehicle, which is standard when purchasing a brand new car. To this moment they still have not given me my second key and do not care. David Buckner sales director made me fill out the survey with all 5 stars in exchange for ordering my second key. I lied on the survey about how terrible the experience was there in exchange for my key and still have not received my key.

I bought a new Kona SUV from ABC Hyundai. A pleasant woman greeted me at the door. She gave me a bottle of water, offered me snacks and directed me to table. Within a few minutes, Damir introduced himself. He spoke with me about the car I wanted, checked the inventory and brought one for me to test drive. He was very knowledgeable about the features, explained the technology and went over the invoice pricing. There was no pressure or sales pitch. Damir then deferred to Mel, a manager, and we worked on the real deal. It took some negotiating, but I felt that he was fair and honest, two words that usually you don’t associate with car dealers. I couldn’t wait for them to get the car ready, so Damir offered to drive it to my house. The next day he brought it with almost a full tank of gas. He spent a lot of time showing me all the different features and helping me set them up. Even so, I had difficulty with downloading Bluelink, a very helpful free app that lets you control a lot of the technology and features from your phone, so I went back and Jonathan, another manager, and Ted, the general manager, spent a good half hour to help me. In all, it was a good experience and I would highly recommend Damir, Mel, Ted the general manager and ABC Hyundai.

I went into the dealership to look at a 2024 Tucson, but I was immediately told that the vehicle had been sold days ago. This was extremely frustrating because the website had not been updated, which wasted my time and set a negative tone from the start. I was then pressured to look at another vehicle, even after I made it clear that I was not interested. Out of courtesy, I agreed to view it, but the pressure only continued. After looking, I was pushed into discussing pricing and negotiations with another representative. Throughout this process, I repeatedly asked for the final, all-inclusive price—factoring in my trade-in, down payment, interest, and any additional costs. Each time, I was assured that I was being given accurate information, but I later discovered this was not true. What I was told about my down payment was misleading, and I essentially agreed to terms based on false and incomplete information. When I entered the finance office, I was informed about GAP coverage and an oil change package, which I accepted. However, I was never shown the true total cost of the vehicle over 75 months. I signed on an iPad, where the full breakdown was not clearly visible, and I relied on what I had been told verbally. Unfortunately, I later learned that the numbers I was given before finance did not actually include my down payment or my trade-in—meaning the entire process was built on dishonesty. When I returned to address this massive discrepancy, I spoke with Jesus, who repeatedly dismissed my concerns. I had to reiterate multiple times that the price I was told was entirely different from what I signed. Only after I clarified his own explanation did he acknowledge the issue, but he ultimately shrugged it off and said, “Well, you signed, so the car is yours.” While I understand that I signed, I did so under false pretenses and misleading claims. His rude response of “Go ahead, here’s my name” when I asked to speak with a manager made it clear that customer concerns are not taken seriously. This dealership engaged in dishonest and manipulative sales tactics, misleading me about costs, misrepresenting my down payment and trade-in, and pressuring me into signing without transparency. I will be reporting this experience to the appropriate consumer protection agencies and review platforms to ensure others are aware of these false claims and unethical practices.

I bought a brand new 2024 Hyundai Elantra from ABC Hyundai on Redwood Street in Las Vegas, and I deeply regret it. My plan was to use this vehicle to start a Turo rental business, which I clearly communicated to the dealership from the start. After purchasing the car, I later found out the title was branded—something that should be impossible for a brand new vehicle. This error has completely prevented me from using the car for its intended purpose, and for the past two months, I’ve been stuck in a nightmare of unreturned phone calls, ignored emails, and total lack of responsibility from anyone at this dealership. No one has followed up. No one has owned the issue. I’ve been passed around from person to person, all while my car sits unused because of their mistake. This dealership sold me a car with a branded title and is now doing nothing to make it right. If you’re considering buying a car here—don’t. This has been a frustrating, time-wasting, and financially damaging experience.

I had a great experience with the service department! My car suddenly displayed a check engine light and hev light, I drove it directly to ABC Hyundai and had Derek for my service advisor. He kept me informed and updated concerning my vehicle and it was repaired in 2 days. Although I live in Henderson, I will be returning to ABC Hyundai in the future. David S

I will never come back here , we shop here for JB but Giovanni needs to be check . Clearly they have a website saying refer a friend get $500 we refer someone with a new car and he thought we should only get a $100 so I called Gio to talk about the false advertising and how they should get it check because it seems to me just because I’m a girl they wanted to low ball me . No hard feelings but fix it . Not only did Gio say that he knows the website he made it and try to make me look like I’m lying even after I try to explain it ask your sales person . Stop lying to your customers and treat them better .