Reviews
I buyed new 2025 carnival, ever since i buy, i am having
I buyed new 2025 carnival, ever since i buy, i am having washer fluid leak, took to dealership for 3 times, still the issue is ongoing. Poor service, worst experience
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
As car buying experiences go, frankly I’ve never been a
As car buying experiences go, frankly I’ve never been a big fan. KIA of North Austin and their staff have demonstrated to me that I was perhaps just buying cars from the wrong people. From their Director of Finance, Cory, my sales rep Syd to the service folks, Daniel and his team, everyone there made sure my expectations weren’t only met, but far exceeded. And I will say the Telluride is a delight to drive and I look forward to many years of enjoyment from this entire experience. These folks know what “client first” means and they walk their talk. Kudos to the entire KIA team. Well done.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Dealership is clean and efficient.
Dealership is clean and efficient. Service agent Carlos was very good. All Kia dealers need to be connected to a common database in today’s digital world, period.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your five-star review! We're glad to hear the dealership felt clean and efficient, and that Carlos provided excellent service. We appreciate your feedback about the need for a common database across Kia dealers—it's a valuable insight in today’s digital world. Thanks again from all of us at Kia of North Austin!
I would highly recommend Carlos the service rider to
I would highly recommend Carlos the service rider to anybody that I know that owns a Kia vehicle very professional and a very courteous individual to work with. Thank you. I would use him always.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for this feedback! We will pass along your kind words to Carlos and the rest of our service team. We hope to welcome you back to Kia of North Austin for all of your future auto needs.
Carlos Service writer was a pleasure to work with and
Carlos Service writer was a pleasure to work with and very knowledgeable and I am a Fleet manager of a large company I wish that all of my service people are as professional he was .Your location is very lucky to have an Employee like that. Thanks Bob.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Bob! We're glad Carlos provided such professional and knowledgeable service. Your feedback means a lot, and we’re honored by your praise. We're proud to have Carlos on our team here at Kia of North Austin. We appreciate your 5-star review!
Yes
Horrible.
Horrible. Found a gps tracker without my consent on my vehicle I purchased. Very upset
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hi Alyssa, thank you for sharing your concern. I understand how unsettling it can be to discover something unexpected in your vehicle. To clarify, the only way your car would be equipped with a GPS tracker is either through a built-in feature from the original manufacturer or as an add-on that is disclosed to you as part of a security or protection package. Our dealership does not install tracking devices without customer consent. If you’d like to discuss this further or have questions about your vehicle’s features, please feel free to reach out to me directly at behnamshahvandi@lithia.com. I’d be happy to help clarify anything and ensure you feel confident in your purchase. Sincerely, Behnam Shahvandi General Sales Manager behnamshahvandi@lithia.com
Daniel was amazing service manager-efficient upfront &
Daniel was amazing service manager-efficient upfront & friendly . Time to wait was exactly as stated
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review! We’re thrilled to hear that Daniel provided efficient, friendly, and upfront service. We appreciate your feedback and look forward to serving you again at Kia of North Austin.
Friendly dealership that understood my expectations and
Friendly dealership that understood my expectations and walked me through the entire process quickly and efficiently.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We’re happy to hear our team made the process quick and easy! Thank you from all of us at Kia of North Austin. Safe travels!
I leased a 2025 Kia EV6 from Kia of North Austin and had
I leased a 2025 Kia EV6 from Kia of North Austin and had the best experience! My salesperson Bre'shard was knowledgeable, friendly, and made the whole process easy and fun. The price was fair, the paperwork was painless, and the entire team went above and beyond. I’d absolutely recommend Kia North Austin to friends and family!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congrats on your new 2025 Kia EV6, Lexi! We’re pleased to hear Bre'shard and the team provided a smooth and enjoyable leasing experience. Thanks for choosing Kia of North Austin and recommending us to others.
Kia North was on point with there txt messages and
Kia North was on point with there txt messages and offered me a drop ride to my job even though I didn’t need one also send me a video of my multi point inspection and Ms Wells was nice and polite and easy to talk to because all I made the appointment was for a oil change she was cool with me adding tire rotation and balance. Yes I will be coming back for sure
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We are happy to know Ms. Wells and the team were so helpful. It's great you appreciated the multipoint inspection video too. Thank you for choosing Kia of North Austin and we look forward to assisting you again!