Reviews
Very pleased with Sahil Kumar Service
I was at the dealership to buy a car and Sahil got me an excellent deal on a car. He was very professional, caring, and patient. I highly recommend Sahil Kumar to be your Salesperson. 👍🏾👍🏾
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Shanise, thank you for your kind review. We are always happy to help. Congrats on the new car!
Awesome Customer Service
Drove up from San Antonio after speaking with Brandon (sales manager) to get an idea on price. Very straight forward and upfront about prices and deals. Came in to look at Stinger and with his help I was able to get way more than I expected! Great work and very customer conscious.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the kind words. The Stinger is a beast of a vehicle!
Rockstar Treatment
My car broke down over the holidays, so I found myself suddenly in the market for a used vehicle. I really only had two days to find the perfect car, so I went out armed with a lot of info and a list of the features I wanted, and a clear idea of the age and mileage I'd consider. My first stop was Toyota Round Rock. The sales guy was a nightmare. His entire attention was on my husband. I finally got to ask my qeuestions, and then without even checking inventory first, he said I couldn't get those features for the price range. I knew offhand that there were at least 10 models of cars that fit my criteria, so I felt compelled to say "you mean you don't have any on your lot right now, right?" He confessed. I asked him to check his inventory just to be sure, because their website showed a couple the day before. He went off, came back, and immediately tried to sell my husband a new truck. Eventually he said he had one used car to show me. It didn't fit my criteria, so we began to leave. On the way out, he told my husband "come back and see me when you want to buy a truck" and then let out the longest and creepiest giggle I've ever heard. My husband and I couldn't drive away fast enough. The next stop was Kia, and we were both already on edge and ready for the worst. Fortunately, we had the exact opposite experience. We were greeted as we walked up, with a friendly and positive salesman who threw open the doors and welcomed us to walk down the red carpet. The salesman addressed ME first and mainly, while still making friendly conversation with my husband and putting us both at ease. I gave him my list, and he immediately showed us to the perfect car and off we went on the test drive. He showed me all the cool modern stuff that the car does, and preset all kinds of stuff for me, like Pandora and automatic mirrors. I was completely sold and i knew i was not going to have any buyers remorse. This car was so much more awesome than I expected and completely in my price range. Next stop was the money guy. They have a special relationship with our credit union, so it was quick any easy. The bumper to bumper 10yr warrantee was thousands less than my last car and let me have complete confidence that I'd be taken care of. I'm so pleased with the whole experience, and only wish I'd gone straight to Kia in the first place. Thank You! PS. Make sure to try the fancy coffee machine in the waiting area. Chocolate latte!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Jessica, we are sorry to hear about your car breaking down but we are happy to hear we were able to help you find a new one! Also, I agree. As popular as the coffee machine is, it should have its own Instagram.
NO PRESSURE!
My rating of this dealership is based solely on my experience with Colby! He is great! Very friendly, sincere, listens and tries to help find a car that will make you happy while staying within budget. He goes above and beyond what most salesmen would do . . . tonight he took time to walk through the whole lot with me so I could see for myself everything that was available . . . this might not sound impressive, but it was . . . Colby twisted his ankle earlier in the day and was limping so it was obvious that he was probably in pain, but he seemed totally oblivious to his ankle and was completely focused on helping me!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
These car-buying stories are what we love to hear. Our non-commissioned sales concierges do their best to ensure every guest is treated with the highest quality level of customer service and support. Thank you for your kind words!
Great
Got a good deal, everyone was nice! Especially Kumar! Kumar is recommended to everyone! I came in to purchase a 2011 Kia Sorento and everything went smoothly
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your kind words and congrats on the Sorento!
Unique, helpful and pressure free!
I despise vehicle shopping often putting off visiting a dealership any way possible.. Call me old fashion, but i am always weary of the "sleezy car salesman." Immediately that concern was put to rest with Mr. Colby's transparency and ability to connect with me on a deeper level. With sincere excitement in his job, my business now belongs to KIA family and friends. Very much recommended! Thank you for the help from the bottom of my heart!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
McTavish, this is what we do and why we do it. We want to remove that negative stigma that is attached to car-buying. It should be an accessible and enjoyable experience for all!
Colby was great!!!
Colby is great, and worth asking for. He won't try to sell you something you don't want. He has a Great personality, and not pushy. He was awesome.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Misty, thank you for your kind words! YOU are awesome!
2019 Kia Optima
Kumar reached out to me about getting me into a car. I originally wanted a used car but he was able to get me into a brand new 2019 Kia Optima. He worked deligitanly to get me into my car as well as getting me a great insurance deal. I highly recommend him for anyone looking to get into a new car.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Shamara, thank you for those kind words. We are happy to hear about your great experience. Congrats on the new car!
Amazing
Richard is without a doubt the best car salesman that we have done business with. The attentiveness to our requests were heard and attended to. The professionalism with which he conducts himself is admirable. Thank you Richard and South West Kia for an enjoyable and relaxing car buying experience.
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Burnhauser, thank you for the kind words. We are happy we could make your experience relaxing and enjoyable!
Car buying experience
The experience I had buying a car with Colby as the dealer was great. Colby is super personable. I felt comfortable the entire time and never pressured to buy a vehicle. The process was smooth and he transitioned me to the right people to get the job done. He went above and beyond to put a bow on my car as I picked it up when that was not an option. He’s followed up serveral times to see if I had any questions or concerns. Overall I am a happy customer with Kia. I will continue business with Kia!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car