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Tony T Chrysler Dodge Jeep Ram of Orangeburg

(576 reviews)

Reviews

(576 reviews)

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FRAUDULENT DEALERSHIP!

FRAUDULENT DEALERSHIP!!!! They make fraudulent documents to get customers approved and force everyone who works there to participate in the fraudulent activity. Tony Thomas and Carnell Saleem are head of the whole operation. They hire employees knowing they cannot afford to pay them, have them work and make money for the dealership and then fire them and send them some fine print clause in the pay plan as to why they don’t have to pay them. They sell cars and roll back the odometers on the paperwork and force the finance managers to sign paperwork saying that a vehicle with 12K miles on it has less than 4K miles so that they can still sell the vehicle as new. Brian Lock is the main one who produces the fraudulent documents and we have VIDEO PROOF of this. Carnell Saleem is the one who tells management to roll back mileage and contract inaccurate miles and vehicle information. Tony Thomas, the owner of the dealership, is as crooked as they come and hides behind his title and makes his sidekick Carnell do all his dirty work. Typical good cop, bad cop situation. They are scared to death of an audit due to their HIGH FRAUDULENT ACTIVITY. WE HAVE VIDEO PROOF AND RECORDINGS SHOWING THE FRAUDULENT ACTIVITY AND THE REASONINGS AND FULLING INTEND TO REACH OUT AND REPORT TALL OF TONY RHOMAS DEALERSHIPS!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hello Nico, Ensuring customer satisfaction is a top priority for us at Tony T Chrysler Dodge Jeep RAM, and I am eager to connect with you to discuss your experience. Could you kindly share your preferred method of contact so that we can discuss this further? Thank you, Tony Thomas Owner Tony T Chrysler Dodge Jeep RAM of Orangeburg goseetonyt@tonytcdjr.com

Worst experience ever with service they literally tears

Worst experience ever with service they literally tears up your vehicle to make you spend more money….before you get your vehicle serviced here just do it yourself…every time I got something fixed here I had to bring my vehicle back multiple times then they said they got rid of the mechanic than was causing all the turn arounds but still want me to spend money when they caused the issue…do not come here I am an experienced customer learn from me

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hello, We take our customer feedback very seriously and would like the opportunity to learn more about your recent service visit. Can you please contact me at your earliest convenience? Tony Thomas Owner Tony T Chrysler Dodge Jeep RAM of Orangeburg goseetonyt@tonytcdjr.com

Worst experience ever with service they literally tears

Worst experience ever with service they literally tears up your vehicle to make you spend more money….before you get your vehicle serviced here just do it yourself…every time I got something fixed here I had to bring my vehicle back multiple times then they said they got rid of the mechanic than was causing all the turn arounds but still want me to spend money when they caused the issue…do not come here I am an experienced customer learn from me

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, We take our customer feedback very seriously and would like the opportunity to learn more about your recent service visit. Can you please contact me at your earliest convenience? Tony Thomas Owner Tony T Chrysler Dodge Jeep RAM of Orangeburg goseetonyt@tonytcdjr.com

Consumer response

I done contacted you stop replying to these messages like you are concerned…you do not care

Thoroughly enjoyed my experience with the amazing team at

Thoroughly enjoyed my experience with the amazing team at Tony T’s. I started the process online and was finished in about 30 minutes upon my arrival. I got the right vehicle at the right price! My vehicle was clean and had a full tank of gas. Ms. Nickles and Mr. Joseph are amazing. I highly recommend this dealership. Chase D.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're glad to hear our team could make your experience at Tony T Chrysler Dodge Jeep RAM quick and seamless, Chase D. Tanking up and cleaning every vehicle we sell is our norm, isn't it great? We appreciate the high recommendation.

Kristalyn from this dealership was absolutely amazing and

Kristalyn from this dealership was absolutely amazing and so kind! Really smart minded and hard working. She worked very hard to get me information on every vehicle I had in mind via text while on a business trip. Made everything so easy for me. She even took her time to get me photos/videos especially in the rain! Absolutely recommend her for your next vehicle purchase. Thank you again Kristalyn!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We're glad to learn our team, especially in regards to being informed and accommodative made your interaction seamless at Tony T Chrysler Dodge Jeep RAM. We appreciate your high rating and recommend us further for vehicle purchases. Thank you.

Worst car buying experience I have ever had.

Worst car buying experience I have ever had. Bought a brand new Jeep Grand Cherokee and almost immediately began to have electrical issues. I’ve been to the dealership twice to have it addressed and never heard back from them. When I called to request an update they didn’t even know who I was. When they finally figured it out, they told me that my case had expired and I would need to come in a third time. The General Manager Carnel assured me they were going to make thing right with me, but it has been a week and I’ve yet to hear back from them. Super high pressure salesman and horrible service. Find another place to buy your car!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Hello, Please know your feedback is important to us. I would like the chance to speak with you about the level of communication you received from our Service Team regarding the repairs performed on your Jeep Grand Cherokee. Could you please reach out to me at your earliest convenience? Thank you, Tony Thomas Owner Tony T Chrysler Dodge Jeep RAM of Orangeburg goseetonyt@tonytcdjr.com

Chrysler made vehicles are known to rust apart fast, my

Chrysler made vehicles are known to rust apart fast, my Dodge needed new brake rotors and pads in the first 20,000 miles and burned 1/2 quart of oil every 3,500 miles. I will from now on boycott buying any Chrysler made vehicle, that includes Stellantis made vehicles.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, Thank you for taking the time to leave a review. We value your input as we strive to provide the best possible experience for our guests. If you would like to discuss the feedback you've shared about your vehicle, please don't hesitate to reach out to me. Best regards, Tony Thomas Owner Tony T Chrysler Dodge Jeep RAM of Orangeburg goseetonyt@tonytcdjr.com

I purchased a used vehicle from Tony Ts, this is my

I purchased a used vehicle from Tony Ts, this is my daughter’s first car. The vehicle was listed as mint condition and my decision to purchase the vehicle was based on there being no mechanical issues. Two days after purchase the check engine light came on for the gas cap missing. The gas cap was missing when I purchased the vehicle, so the check engine light should have been on at the time of purchase. I purchased a gas cap on my own and the gas cap error went away, but the check engine light was still throwing another error for a temperature regulation issue. I purchased an OBD II reader that tells you if codes have been cleared, and not to my surprise, they were. I called the dealership and explained this, they told me to bring it in to the service department. When brining it to the service department and explaining the situation to the service manager Juan Foronda, he told me that even if it was I could not prove it so it’s my problem. He then did not even look at my vehicle. He also made it a point to tell me to “read the contract” and I bought the car “as is” so it’s my problem. “As is” does not matter if my decision to purchase the car was based on what I was told and shown at time of purchase, I was told the car was mint condition and there were no errors displayed in accordance with the Consumer Protection Act. There was also NO buyers guide posted on the vehicle in any capacity, which is covered by the FTCs “used car rule”. While at the service department there were others that were frustrated with the level of service, knowledge, and communication style of the service department. I tried reaching out to the owner Tony and the General Manager Bill with no luck. I was finally able to get in contact with Bill via telephone and explained the issue to him, he let me know he would speak with the service manager and give me a call back the next day. I do believe he spoke with the service manager because Juan called me to “apologize” and offer to discount labor and service to fix the vehicle. Having to pay to get a vehicle fixed that was falsely marketed and had defects cleared is not a reasonable response. He also let me know that no one should have let that vehicle even be sold. I am still waiting to hear back from anyone on the team. I would not recommend anyone to shop here or have their vehicles serviced here.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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I purchased a used vehicle from Tony Ts, this is my

I purchased a used vehicle from Tony Ts, this is my daughter’s first car. The vehicle was listed as mint condition and my decision to purchase the vehicle was based on there being no mechanical issues. Two days after purchase the check engine light came on for the gas cap missing. The gas cap was missing when I purchased the vehicle, so the check engine light should have been on at the time of purchase. I purchased a gas cap on my own and the gas cap error went away, but the check engine light was still throwing another error for a temperature regulation issue. I purchased an OBD II reader that tells you if codes have been cleared, and not to my surprise, they were. I called the dealership and explained this, they told me to bring it in to the service department. When brining it to the service department and explaining the situation to the service manager Juan Foronda, he told me that even if it was I could not prove it so it’s my problem. He then did not even look at my vehicle. He also made it a point to tell me to “read the contract” and I bought the car “as is” so it’s my problem. “As is” does not matter if my decision to purchase the car was based on what I was told and shown at time of purchase, I was told the car was mint condition and there were no errors displayed in accordance with the Consumer Protection Act. There was also NO buyers guide posted on the vehicle in any capacity, which is covered by the FTCs “used car rule”. While at the service department there were others that were frustrated with the level of service, knowledge, and communication style of the service department. I tried reaching out to the owner Tony and the General Manager Bill with no luck. I was finally able to get in contact with Bill via telephone and explained the issue to him, he let me know he would speak with the service manager and give me a call back the next day. I do believe he spoke with the service manager because Juan called me to “apologize” and offer to discount labor and service to fix the vehicle. Having to pay to get a vehicle fixed that was falsely marketed and had defects cleared is not a reasonable response. He also let me know that no one should have let that vehicle even be sold. I am still waiting to hear back from anyone on the team. I would not recommend anyone to shop here or have their vehicles serviced here.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I was inquiring about a Wrangler Jeep, and upon receiving

I was inquiring about a Wrangler Jeep, and upon receiving an email stating that the car was available, I headed to the showroom. However, upon arrival, I was informed that the car had already been sold a few days ago. Subsequently, I requested test drives for a couple of other cars and ultimately settled on a Dodge Challenger. After some negotiation, we agreed on the trade-in, and after a 3-hour wait, their bank approved the loan. The salesman congratulated me on the loan approval and mentioned that the finance office would soon contact me for paperwork. Later, with a somber expression, he approached me at my desk and conveyed that, despite being able to sell the car, his gut feeling was hesitating due to the lack of benefit for him. He suggested a higher price of at least 29k instead of the agreed 27k. I was taken aback by this sudden change, wondering why they wasted my time and seemingly misled me. The concern about the impact on my credit score was evident. I was perplexed as to why they requested and reviewed all my documents if they had no intention of completing the sale. I offered to finance through my bank if there were issues with theirs, but they insisted everything was fine. This experience left me shocked and disappointed. It not only wasted my time but also raised questions about the integrity of their business practices. I would caution others against visiting this showroom, as they might face similar deceptive practices.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hello. I appreciate you taking the time to share your review with us. I welcome the opportunity to speak with you regarding your experience purchasing a Dodge Challenger with our Sales Team. Could you please email your preferred contact information to me? Sincerely, Tony Thomas Owner Tony T Chrysler Dodge Jeep RAM of Orangeburg goseetonyt@tonytcdjr.com