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Ocean Auto Club

(137 reviews)
Visit Ocean Auto Club
Sales hours: 11:00am to 6:00pm
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Sales
Monday 9:00am–8:00pm
Tuesday 9:00am–8:00pm
Wednesday 9:00am–8:00pm
Thursday 9:00am–8:00pm
Friday 9:00am–8:00pm
Saturday 9:00am–8:00pm
Sunday 11:00am–6:00pm
2024 consumer dealer award
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2024 consumer dealer award

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(786) 723-6406 (786) 723-6406

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About our dealership

This seller has been on Cars.com since June 2021.
Ocean Auto Club is now serving you ! We believe your car buying experience should be one-size-fits-YOU. We are a family-owned business who is continuously changing the way you do business with your local dealer. Flexibility- start the process on-line, come in and drive home the car you want! Transparency- You will have ownership of the process. It's your car- it's your experience. We will ensure that your experience is unparalleled and unforgettable when you choose Ocean Automotive Group! Together, we can re-define the car buying experience. Ocean Automotive Group- Committed to Excellence

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Reviews

(137 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ocean Auto Club from DealerRater.

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This place is extremely racist. Traveled 2 hours to their location to buy a Tesla they racially profiled me, insinuating that I was using a fraudulent license to buy a vehicle. This specific vehicle that I came to purchase also was damaged on the right side which was not mentioned previously. Went to another dealership 40 minutes away to purchase a much better Tesla within the hour

This place is extremely racist. Traveled 2 hours to their location to buy a Tesla they racially profiled me, insinuating that I was using a fraudulent license to buy a vehicle. This specific vehicle that I came to purchase also was damaged on the right side which was not mentioned previously. Went to another dealership 40 minutes away to purchase a much better Tesla within the hour

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Good morning, Yasman. An accusation of racial profiling is extremely serious, and we strongly disagree with the characterization of our team and what occurred during your visit. Verifying a customer’s identification and transaction information when purchasing a vehicle is part of our responsibility as an auto dealership, and those procedures are not intended to treat anyone differently because of race or background. We also understand your concern about the condition of the Tesla you came to see. If there was damage you were not expecting based on the information available before your two-hour trip, that is something we would want to review separately. We respect that you ultimately chose to purchase another vehicle elsewhere, but describing our dealership as “extremely racist” is a serious accusation that does not reflect the standards by which we operate or expect our customers to be treated. If you believe something specific was said or done that supports that allegation, we welcome the opportunity to review it directly with you and investigate the interaction properly.

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bought a Bentley GT 2020 from Ocean Auto club for $140,000 they are the biggest fraud dealers in the country. I have filed a lawsuit against them because they refuse to take responsibility of what they have done I am sharing some photos on there site xx the revues and you will see the photos . the car was a salvage car that they covered it up and provided me with a clean title it was dangerous to drive. It could have easily killed a driver and the passengers the firewall totally busted and damaged That's not repairable non-fixable. They shipped it to Dallas when I got the car it was not driving proper. I took it to the Bentley dealer and they were in shocked to find out how this car can be sold . They told me this car is not repairable salvage but they sold it to me as a clean title. Bentley will not release the car . Ocean auto club is fraud never buy any car from them be very very very careful of what you’re buying .

bought a Bentley GT 2020 from Ocean Auto club for $140,000 they are the biggest fraud dealers in the country. I have filed a lawsuit against them because they refuse to take responsibility of what they have done I am sharing some photos on there site xx the revues and you will see the photos . the car was a salvage car that they covered it up and provided me with a clean title it was dangerous to drive. It could have easily killed a driver and the passengers the firewall totally busted and damaged That's not repairable non-fixable. They shipped it to Dallas when I got the car it was not driving proper. I took it to the Bentley dealer and they were in shocked to find out how this car can be sold . They told me this car is not repairable salvage but they sold it to me as a clean title. Bentley will not release the car . Ocean auto club is fraud never buy any car from them be very very very careful of what you’re buying .

Rating breakdown (out of 5):
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Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
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Terrible service. I'll never purchase a car from any of their dealerships. They should have some customer service and appreciation training.

Terrible service. I'll never purchase a car from any of their dealerships. They should have some customer service and appreciation training.

Rating breakdown (out of 5):
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Buying process
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Quality of repair
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Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Fácil rápido y cómodo Translated: Easy, fast and comfortable Muy buena atención complaciendo las necesidades de los compradores y dándoles la mejor opción Translated: Very good service pleasing the needs of buyers and giving them the best option

Fácil rápido y cómodo Translated: Easy, fast and comfortable Muy buena atención complaciendo las necesidades de los compradores y dándoles la mejor opción Translated: Very good service pleasing the needs of buyers and giving them the best option

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Gracias por tomarse un momento para ayudar a otras personas a conocer mejor el nivel de servicio que pueden esperar en nuestro concesionario. Disfrute de su vehículo y conduzca con precaución.

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The guys were great! They were attentive, very informative, answered all my questions and took there time with me. They ensured a great transaction!!! Highly recommend!

The guys were great! They were attentive, very informative, answered all my questions and took there time with me. They ensured a great transaction!!! Highly recommend!

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

It's wonderful to hear that our team provided such an attentive and informative experience. We're happy they took the time to answer all your questions and ensured a smooth transaction for you. We appreciate the high recommendation and hope you enjoy your new vehicle. Drive safe and we're always here whenever you need us.

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I bought a ferrari from them and the charger was not with car, manuals not with car and windscreen missing. Their general manager assured me he would send me the items. They send tje wrong charger, one part of owner manual and stilk waiting on windscreen. Its been three months. DONT EVER BUY A CAR HERE. THEY TAKE YOUR MONEY AND THEY DISAPPEAR. I CANT WAIT TO JOIN THE CLASS ACTION BEING FILED. TAKE YOUR BUSINESS ELSEWHERE!!

I bought a ferrari from them and the charger was not with car, manuals not with car and windscreen missing. Their general manager assured me he would send me the items. They send tje wrong charger, one part of owner manual and stilk waiting on windscreen. Its been three months. DONT EVER BUY A CAR HERE. THEY TAKE YOUR MONEY AND THEY DISAPPEAR. I CANT WAIT TO JOIN THE CLASS ACTION BEING FILED. TAKE YOUR BUSINESS ELSEWHERE!!

Rating breakdown (out of 5):
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Buying process
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Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks for your review and for bringing this to our attention. I'm sorry your recent experience did not meet your expectations, and I welcome the opportunity to do whatever I can to help resolve the concerns you raised in your review. Please contact me either by phone or email at your convenience. I look forward to speaking with you. Ossie Ferrufino [email protected]

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We had a great experience, the service was amazing from beggining to end. I would totally buy another car here

We had a great experience, the service was amazing from beggining to end. I would totally buy another car here

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing this, Daniela, and it’s great to hear that your experience at Ocean Auto Club felt smooth from the moment you walked in. When someone says they’d come back for their next car, that says everything about how the visit went. Thanks for the kind words, and we're always here whenever you need us. Drive safely.

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Incredible it was a top-notch experience from the moment I walked in. I would definitely recommend this dealership to my friends and family.

Incredible it was a top-notch experience from the moment I walked in. I would definitely recommend this dealership to my friends and family.

Rating breakdown (out of 5):
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for your review. It's a pleasure to read that you had such an incredible and top-notch experience with us. We're happy you would recommend our dealership to your friends and family. We appreciate your feedback and look forward to serving you again. Drive safe and we're always here whenever you need us.

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My second time making business with ocean and like always, they give the best value for your vehicle, best interest rate, easy, this time I did everything over the phone, you don’t have to deal with a sale associated making you come in and sit for hours to get business done.

My second time making business with ocean and like always, they give the best value for your vehicle, best interest rate, easy, this time I did everything over the phone, you don’t have to deal with a sale associated making you come in and sit for hours to get business done.

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks for sticking with Ocean Auto Club for round two—we appreciate your loyalty. Sounds like the remote process worked just as it should: no pressure, no waiting around, just a fair deal and a smooth experience from start to finish. That's how we like to do business. Enjoy your new vehicle, drive safe and we're always here whenever you need us.

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Called ahead to relay interest in a specific vehicle. Got told I would receive a walk-around video and photos same day. Didn’t receive anything; called back 2 days later. Nelson took charge and sent some videos, then we agreed on a price over the phone due to distance from dealership. Upon arrival, we weren’t given the attention we felt we deserved even though we had an appointment with Nelson. He took us on a 3 minute test drive then dropped us off to his FM, Gabriel. Gabriel was great; great communication, funny, and really cared. I wouldn’t recommend this dealership for a few reasons. Many of the vehicles on the lot were dirty inside and out. Also there was a lack of preparedness: we had to wait over an hour for the car to be ready and one of the key fobs was missing at first.

Called ahead to relay interest in a specific vehicle. Got told I would receive a walk-around video and photos same day. Didn’t receive anything; called back 2 days later. Nelson took charge and sent some videos, then we agreed on a price over the phone due to distance from dealership. Upon arrival, we weren’t given the attention we felt we deserved even though we had an appointment with Nelson. He took us on a 3 minute test drive then dropped us off to his FM, Gabriel. Gabriel was great; great communication, funny, and really cared. I wouldn’t recommend this dealership for a few reasons. Many of the vehicles on the lot were dirty inside and out. Also there was a lack of preparedness: we had to wait over an hour for the car to be ready and one of the key fobs was missing at first.

Rating breakdown (out of 5):
Customer service
—
Buying process
—
Quality of repair
—
Overall facilities
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Overall experience
3.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We appreciate you sharing your experience at Ocean Auto Club. We're sorry to hear about the initial delay in receiving the walk-around video and photos. We're glad Nelson and Gabriel were able to assist you and that Gabriel's communication and care were positive aspects of your visit. We'll address the issues you outlined internally to ensure a more consistent and prepared customer experience.

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