Koeppel Hyundai

Koeppel Hyundai gave us the best Sales & Service ANYWHERE!!! Joe Clem, his sales team & Tony Perez keep this place tip top. The same duo that has my business, has had it for years! Dealing with Joe in sales and Tony's team in Service always seems FLAWLESS! I know alot of hard work on the staff's end makes the customer feel like he's part of the Koeppel Family, and THAT IS THE KEY TO THEIR SUCCESS!!!

I am not usually doing this but this time I must. Today my SantaFe 2021 was there 7th time for the same issue that I have last 3 months - AC not working. At the beginning I explained them a situation and they told me that everything working properly, and that they don't realize the issue and that I need to come back when again happend. Next time when it happened they told me that fan and transistor are not working and that they will replace it but I need to wait for parts. I got a call that parts arrived and car was there, repaired. The same issue happened after couple of days and I took my car again there, when they informing me that fan need to be replaced even they told me that they will do it preiovus time - we scheduled again and they told me that is fixed. I drove a car for 2 weeks and same issue happened - they told me that we need to change blower and cabin filter and thar cabin filter is not covered by warranty - I accepted. New call, car ready - I drove it for couple of days when same issue happend. New appointment, new beggining... I recieved again a call from the service representative who informed me thar car is ready and issue were wires and connectors but couple hours after AC not working again. My advice for everyone is to aviod this service since looks like they don't have idea what they are doing. At least, I expected from the dealership to have people that are able to fix Hyundai vehicles but looks like this guys are not educated to do that. I contacted Hyundai Motors America and I hope that they will help me to resolve this situation.

Dealership admitted to a problem only after a bad review. Offered refund if I changed review on another site. I did not. Now they refuse to service my 2022 car. Just know this before shopping here. Thanks.