Reviews
Good and fast sale process. Competent and helpful sales team with good knowledge about the product.
Good and fast sale process. Competent and helpful sales team with good knowledge about the product.
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- Overall experience
- 4.0
- Does recommend this dealer
- Shopped for a used car
We had a great experience purchasing our vehicle from eCarOne. From the beginning, the process was easy and straightforward. I submitted a request through their website for the vehicle we wanted to see, and everything was ready to go when we arrived. One thing we really appreciated was being able to take the vehicle out on our own for up to 30 minutes. It gave us plenty of time to get a good feel for the car without any pressure. The paperwork was also relatively quick and straightforward. Our Client Advisor, Ken Rozenblum, was great to work with throughout the process. He was friendly, helpful, and made the entire experience very easy. We had visited a few other used German luxury car dealerships in the area, and the difference at eCarOne was immediately noticeable. The vehicles were extremely clean and well cared for, and the dealership itself was just as clean and well maintained. You can tell they take pride in both their inventory and their facility, which made for a much more pleasant and comfortable shopping experience. Overall, we were very happy with our experience at eCarOne and would definitely recommend them to anyone shopping for a quality pre-owned luxury vehicle.
We had a great experience purchasing our vehicle from eCarOne. From the beginning, the process was easy and straightforward. I submitted a request through their website for the vehicle we wanted to see, and everything was ready to go when we arrived. One thing we really appreciated was being able to take the vehicle out on our own for up to 30 minutes. It gave us plenty of time to get a good feel for the car without any pressure. The paperwork was also relatively quick and straightforward. Our Client Advisor, Ken Rozenblum, was great to work with throughout the process. He was friendly, helpful, and made the entire experience very easy. We had visited a few other used German luxury car dealerships in the area, and the difference at eCarOne was immediately noticeable. The vehicles were extremely clean and well cared for, and the dealership itself was just as clean and well maintained. You can tell they take pride in both their inventory and their facility, which made for a much more pleasant and comfortable shopping experience. Overall, we were very happy with our experience at eCarOne and would definitely recommend them to anyone shopping for a quality pre-owned luxury vehicle.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Buying process was easy and Ken was great to work with. He got me in and out with just what I wanted.
Buying process was easy and Ken was great to work with. He got me in and out with just what I wanted.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Very easy and stress-free car-buying experience from start to finish. The entire process was smooth, straightforward, and hassle-free. The staff was friendly, professional, and made everything simple without any pressure. I’m very happy with my purchase and would definitely recommend eCarOne to anyone looking for a great car-buying experience.
Very easy and stress-free car-buying experience from start to finish. The entire process was smooth, straightforward, and hassle-free. The staff was friendly, professional, and made everything simple without any pressure. I’m very happy with my purchase and would definitely recommend eCarOne to anyone looking for a great car-buying experience.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Great experience, from start to finish. I worked with Paul and he was professional throughout the process, including when I had follow up questions post sale.
Great experience, from start to finish. I worked with Paul and he was professional throughout the process, including when I had follow up questions post sale.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Easy process, great customer service! Will come back again for my next ride, go see Paul..
Easy process, great customer service! Will come back again for my next ride, go see Paul..
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Jared is great, no stress no pressure process from start to finish which is rare in my experience. Very knowledgeable about high end cars, he's your guy.
Jared is great, no stress no pressure process from start to finish which is rare in my experience. Very knowledgeable about high end cars, he's your guy.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Very transparent transaction. I was able to complete the whole thing from a cruise ship while on vacation.
Very transparent transaction. I was able to complete the whole thing from a cruise ship while on vacation.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Don’t trust what they say!! Went to sell my truck to them and had an offer over text. A few hours before I was to bring in the truck I was text with a change in offer of 6k less of what the original offer was. When the first offer was good for so many days. I understand that they would find something they didn’t like about the truck and maybe drop it 1k but not text me with out looking at it and cut the offer by 6k. DON’T TRUST ANYTHING THEY SAY
Don’t trust what they say!! Went to sell my truck to them and had an offer over text. A few hours before I was to bring in the truck I was text with a change in offer of 6k less of what the original offer was. When the first offer was good for so many days. I understand that they would find something they didn’t like about the truck and maybe drop it 1k but not text me with out looking at it and cut the offer by 6k. DON’T TRUST ANYTHING THEY SAY
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
We’re sorry for the frustration and understand why seeing a $6,000 difference from the original value would be disappointing. We do want to clarify what happened. The initial value you received was generated through CarGurus, not by eCarOne. Before asking you to make the trip to our dealership, our team reviewed that value and determined it was not a realistic market value for the truck. Rather than have you drive in and then substantially change the number after you arrived, we contacted you beforehand. We even compared the truck with CarMax’s offer to make sure our revised number was competitive, and our offer came back approximately $1,000 higher. We understand that doesn’t make the change in value any less frustrating, and we apologize that the original CarGurus value created an expectation we ultimately could not meet. However, we never wanted to waste your time by having you come to the dealership based on a number we knew we couldn’t support. We chose to be upfront with you before your appointment, and we’re sorry the situation resulted in a negative experience.
If you have your own financing or don’t live in Texas, don’t bother with this place, they don’t want out of state business. I was ready to buy a car from them and hand picked it from them, first I said I already have financing set up and they will not let you buy from them unless you’re paying with cash or finance with them so they can get the extra kickbacks from the banks. So I agreed. to do a credit application over the phone and they supposedly had some appointments that hadn’t even shown up yet on the vehicle which they don’t even know if they are going to show up so they told me that those people that haven’t even shown up yet take priority over me who was ready to buy and leave a deposit if necessary, which they don’t take deposits which I understand. Way to treat us out of state folks, there are too many dealerships out there with the same vehicle to treat people this way, hope your appointments don’t show up!!!!
If you have your own financing or don’t live in Texas, don’t bother with this place, they don’t want out of state business. I was ready to buy a car from them and hand picked it from them, first I said I already have financing set up and they will not let you buy from them unless you’re paying with cash or finance with them so they can get the extra kickbacks from the banks. So I agreed. to do a credit application over the phone and they supposedly had some appointments that hadn’t even shown up yet on the vehicle which they don’t even know if they are going to show up so they told me that those people that haven’t even shown up yet take priority over me who was ready to buy and leave a deposit if necessary, which they don’t take deposits which I understand. Way to treat us out of state folks, there are too many dealerships out there with the same vehicle to treat people this way, hope your appointments don’t show up!!!!
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
We’re sorry for the frustration and that we weren’t able to put this deal together. Regarding outside financing, we do not work with outside lenders. Every bank and credit union can have different funding, documentation, and titling requirements, and those requirements become even more complicated with out-of-state transactions. We need a consistent process with fast funding and no lender-specific titling requirements, which our national lending partners provide. Customers are also welcome to purchase with verified funds if they prefer not to finance through one of our lenders. As for the vehicle, we understand how frustrating it was to be ready to move forward and learn that other customers already had appointments scheduled. We operate on a first-come, first-served basis and do not take deposits to move one customer ahead of another who is already actively working with us. We try to apply that policy consistently and fairly. We apologize that the experience was disappointing. We appreciate that you were ready to purchase from eCarOne, and we’re sorry we weren’t able to make it work this time.