Sarasota Subaru

From a customer attitude perspective, this dealership is better than the other one in the area. However, this dealership needs to set more reliable expectations when advising a customer how long it will be before an evaluation is done and/or when the work will be done. On both, I was told “about 20 minutes”. In reality, on both, it turned out being 50+ minutes each. Also, I visit this dealer every six months to take care of my Subaru. I did not appreciate having a list of potential issues explained to me when only two of them were mentioned when I was here two months ago. This is why people don’t take their cars to dealerships.

Was a really fun experience sales person was great. Would definitely go back there. Would recommend them for sure.

Don’t appreciate the assigned advisors, the lack of integrity, the constant calls and emails trying to drum up more business or get me to trade up. I especially have a problem with the push to perform additional (and sometimes unnecessary) services. I really wish I wasn’t forced to have my vehicle serviced by your service centers (I’ve been to 2 separate locations thus far) especially when I currently have to travel almost an hour to get there. On the positive side I absolutely love the car and would definitely recommend Subaru vehicles with no problem despite the high cost of maintenance. I also appreciate the corporate office employees that I’ve dealt with. Specifically the claims department.

Very good experience at this location. Brittney was great to work with on the trade and purchase of the vehicle. The follow up from inquiring about the vehicle to setting up the appointment for a test drive was professional. Interactions were honest and no pressure. Vehicle was up front and ready for the test drive. The staff were helpful in getting the paperwork and process of the transaction done. Pleasant experience and would recommend this dealership. It was a very good experience.

Leased multiple vehicles here and had them all serviced at 6000 mile intervals. First class sales and service

Outstanding and professional sales and service staff. Servicing is always timely and organized! This is 3rd Subaru purchased from this dealer.

Fees for A/c labor seemed excessive. The problem was fixed but costly. Also treatment was recommended that was done in the past 14 months

Marcos was a wonderful representative of Subaru, taking time to learn exactly what we were looking for and determined to help us find it. We love our new car!

While visiting from our of state my car started leaking oil. I was able to get an appointment for the same day and they were able to immediately fix the issue. Ryan was fantastic to work with too.

I've been using this dealership for probably 16 years or more, going back to when I'd come down from up north for a bit and get my Subaru serviced. Since moving here I've bought several cars there. I've always given them a great review and I'm doing so again, with one caveat. I recently lost one if my key fobs and was charged more than $400 for a new one. That's just taking advantage and ripping off a good customer. Disappointing.