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Lancaster Kia

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (2 reviews)

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Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (2 reviews)

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I second the other review it’s impossible to get them to respond in anytime frame. Been waiting almost 2 days so I’m just going with a different dealer

I second the other review it’s impossible to get them to respond in anytime frame. Been waiting almost 2 days so I’m just going with a different dealer

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Absolutely the worst dealership you can ever deal with. No one answers calls, texts emails or Facebook messages. When you did finally get them they will agree to numbers and then try to change them the day of delivery. Ted the sales manager never answers calls or emails. When he does finally call you back he will just hang up when you question why the numbers aren't what he confirmed and agreed to. I worked in the industry for years and never heard of this level of incompetence. Go literally anywhere else.

Absolutely the worst dealership you can ever deal with. No one answers calls, texts emails or Facebook messages. When you did finally get them they will agree to numbers and then try to change them the day of delivery. Ted the sales manager never answers calls or emails. When he does finally call you back he will just hang up when you question why the numbers aren't what he confirmed and agreed to. I worked in the industry for years and never heard of this level of incompetence. Go literally anywhere else.

Rating breakdown (out of 5):
Customer service
Buying process
Quality of repair
Overall facilities
Overall experience
1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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